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03/04/2010

Marriott’s Customer Care Contact Center Honored with Prestigious Stevie Award

Stevie Award In a business like ours we get complaints in all shapes and sizes but nothing makes us happier than to resolve an issue and make it a win for the guest.  So it is no wonder, that Marriott’s Customer Care Contact Center won the Stevie Award, the top industry award for Sales & Customer Service.  Marriott Customer Service representatives look at every call as an opportunity to recover a lost opportunity and ultimately try to make every customer feel that the outcome is always a “win.”  These associates live Marriott’s Sprit to Serve every day. [Image: L to R:  Michael Gallagher, founder and president of The Stevie Awards; Jodie Larson, senior director, Marriott Customer Care Contact Center.)

"We are truly honored to be named "Customer Service Complaints Team of the Year," said Jodie Larson, senior director of Marriott's Customer Care Contact Center.  This award is a testament to the fundamental service mission of the associates in our offices in Omaha, Nebraska; Salt Lake City, Utah; Cork, Ireland; Mexico City, Mexico; and Kuala Lumpur, Malaysia, as well as our dedicated team of associates who work from home.  By listening and responding to the concerns of our customers, we continue to grow, both as service professionals and as an organization."

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