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04/04/2011

Marriott's Response to Security Breach at Epsilon

Marriott International Statement as of April 6, 2011; 10 a.m. (EDT)

Marriott International, Inc. was recently notified by Epsilon, a marketing vendor used by numerous companies, including Marriott, to manage customer emails, that an unauthorized third party gained access to a number of Epsilon’s accounts, including Marriott’s email list.

Marriott International has a long-standing commitment to protecting the privacy of the personal information that our guests entrust to us.  We take the security of information in our possession and control very seriously.  We have sent email notices to all customers who may be affected by this incident.

Tampering with systems by unauthorized persons is, of course, an illegal act.  This incident was reported by Epsilon to a law enforcement agency and is under investigation.

The unauthorized person(s) had access to names and email addresses only, not to sensitive customer information, such as physical addresses, point balances, account logins and passwords, credit card information or other personal data.

Read our Frequently Asked Questions for more information.

Media questions regarding this statement should be directed to Marriott Global Communications
at  +1 (301) 380-7770.