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Top Ten Marriott Associates Take the Spotlight

J W Marriott Award of Excellence celebrationStories of Excellence Shared at 2013 Awards Ceremony for Company’s Highest Honor.

BETHESDA, Md. – May 15, 2013 – Marriott International, Inc. (NYSE: MAR) has honored ten associates from around the world with its highest honor, the J. Willard Marriott Award of Excellence. Established in 1987 in honor of the company's founder, the Award of Excellence is presented annually to Marriott associates nominated by their supervisors or peers for their outstanding performance, and for demonstrating the five key traits inscribed on the award medallion: achievement, character, dedication, effort and perseverance. 

Marriott also announced the recipients of its Alice S. Marriott Award for Community Service, and the J.W. Marriott, Jr., Diversity Excellence Award.  

Read Bill Marriott’s blog about a special honoree, Phyllis Hester, his assistant of 25 years.

For the Award of Excellence, Marriott’s senior management selected the following honorees from hundreds of nominations sent from around the world. Check out Our Stories to learn more about each honoree.

Ms. Jinney Byrne
Breakfast Ambassador
Fairfield Inn & Suites Tampa North
Temple Terrace, Florida

Ms. Marfelia Fernandez
Spa Manager
Orlando World Center Marriott
Orlando, Florida

Ms. Mercy Fernandez
Director of Housekeeping
The Ritz-Carlton, Dubai International
Financial Centre
Dubai, United Arab Emirates

Mr. Gilbert Gonzales
Podium Agent
Gaylord Texan Resort & Convention Center
Grapevine, Texas

Mr. Ben Voogd
Navigator Concierge
Renaissance Amsterdam Hotel
Amsterdam, Netherlands

Ms. Phyllis Hill Johnson
Senior Director, Owner & Franchise Services
Marriott International, Inc.
Bethesda, Maryland

Ms. Phyllis Hester
Assistant to the Executive Chairman
of the Board
Marriott International, Inc.
Bethesda, Maryland

Mr. Richard Rivera
Door Attendant
Cleveland Marriott Downtown at Key Center
Cleveland, Ohio

Ms. Shirley Nelson
Executive/Sales Administrative Assistant
Bethesda Marriott
Bethesda, Maryland

Ms. Tanya Ritter
Front Office Manager
Melbourne Marriott Hotel
Melbourne, Victoria, Australia

The Alice S. Marriott Award for Community Service is presented to a Marriott business unit and its team of associates in recognition of excellence in corporate citizenship. This prestigious award recognizes the desire of Marriott and its people to carry on the commitment of the company’s founders by giving energy, time and resources to help improve the lives of others. This year’s recipient was the Courtyard by Marriott New York JFK Airport, Jamaica, New York.

The J.W. Marriott, Jr., Diversity Excellence Award is the highest form of recognition for a business unit, corporate department or individual that demonstrates excellence in promoting diversity and building an environment of inclusion for all. This year’s recipient was Grosvenor House, A JW Marriott Hotel, London, United Kingdom.

Marriott International, Inc. (NYSE: MAR) is a leading lodging company based in Bethesda, Maryland, USA, with more than 3,800 properties in 74 countries and territories and reported revenues of nearly $12 billion in fiscal year 2012. The company operates and franchises hotels and licenses vacation ownership resorts under 18 brands. For more information or reservations, please visit our website at, and for the latest company news, visit