Apple Pay Checks In to Marriott – First Hotel Company to Offer the Service to Its Guests

Guests using Apple Pay at check-in will simply bring their iPhone 6, iPhone 6 Plus or soon, Apple Watch, near the contactless reader at the front desk. When their device responds with a subtle vibration and beep, the payment information has been securely captured. There will be no need to provide a credit card upon check-in.

“Approximately 75 percent of our guests travel with one or more mobile devices, and it is even higher among 25-35 year olds – a group that will make up a much larger proportion of our guests over the next three years,” said George Corbin, senior vice president, Marriott Digital. “Millions of customers already use Marriott Mobile to quickly book a hotel, check-in, or check out. Now, Apple Pay can make it virtually effortless.” 

In 2013, Marriott led the hotel industry when it began launching mobile check-in and check-out on its smartphone app. With the app, guests can now access these services at 4,000 hotels worldwide, in addition to finding and booking a hotel stay and accessing Marriott Rewards account information.  At select Marriott Hotels, guests have been testing an app for service requests, enabling them to chat in real time with hotel staff to make requests, such as extra towels, valet service, dinner reservations and more.

Marriott will launch an app for the Apple Watch, upon availability.  With the Apple Watch app, Marriott Rewards members will be able to use it to check-in in advance, receive prior notification when their room is ready, and checkout at nearly 4,000 hotels globally.

Marriott Rewards members who also carry the loyalty program’s co-branded credit card can load it into Apple Pay and designate it as their primary card, earning Marriott Rewards points every time they use Apple Pay at thousands of retailers.

Marriott expects to start rolling out Apple Pay this summer beginning at these twelve hotels: 

  • The Ritz-Carlton New York, Central Park
  • The Ritz-Carlton Washington D.C.
  • EDITION Miami
  • JW Marriott Chicago
  • Renaissance New York Times Square Hotel
  • San Francisco Marriott Marquis
  • San Francisco Airport Marriott Waterfront 
  • New York Marriott Downtown
  • Courtyard Chicago Downtown/North River
  • San Jose Marriott
  • Courtyard Los Angeles L.A. Live
  • Residence Inn Los Angeles L.A. Live

Marriott International, Inc. (NASDAQ: MAR) is a leading global lodging company based in Bethesda, Maryland, USA, with more than 4,100 properties in 79 countries and territories and reported revenues of nearly $14 billion in fiscal year 2014.  The company operates and franchises hotels and licenses vacation ownership resorts under 18 brands. For more information or reservations, please visit our website at www.marriott.com, and for the latest company news, visit www.marriottnewscenter.com.  

Gordon Lambourne
Marriott International, Inc.     
office: 301-380-1368

John Wolf
Marriott International, Inc.
Office: 301-380-5718