Marriott’s groundbreaking Meeting Services App, which gives planners the power to make requests at the touch of a button, now brings the same level of innovation to billing, making the entire process easier. The new billing enhancement was designed based on meeting planner feedback and gives them the ability to customize their billing and respond to charges instantly and discretely through the app.
Customers can select daily and final bill content preferences and specify whether in-person, email or mail delivery is preferred. They can also use the app to ask questions or electronically dispute Banquet Event Checks and Group Master Charges while the event is still fresh in their minds.
“Over and over again, planners tell us that event billing is a major pain point. They find it complicated and challenging. We used insights from customer feedback and research to solve this problem. As technology becomes more and more sophisticated, we’ll continue to innovate our offerings so we can deliver personalized service to our customers,” said Kelly Cooper, senior director, Global Operations Design and Development at Marriott International. “Our Meeting Services App was created to address the needs of planners, who want us to make the entire meeting process easy for them. This app gives them instant communication with the hotel team for their most pressing needs.”
The Meeting Services App, along with MeetingsImagined.com, ResLink, Mobile Check-In, CheckOut, are part of Meetings Imaginedsm , Marriott’s global meeting strategy. Marriott is the first hotel company to reimagine the traditional meeting by creating a unique branded meeting experience for each of our full-services brands, developing a suite of digital tools to serve both the meeting planner and the attendee, and supporting each meeting with the expertise of the most passionate people in the industry.
About Marriott International, Inc.
Marriott International, Inc. (NASDAQ: MAR) is a global leading lodging company based in Bethesda, Maryland, USA, with nearly 4,500 properties in 87 countries and territories. Marriott International reported revenues of more than $14 billion in fiscal year 2015. The company operates and franchises hotels and licenses vacation ownership resorts under 19 brands, including: The Ritz-Carlton®, Bulgari®, EDITION®, JW Marriott®, Autograph Collection® Hotels, Renaissance® Hotels, Marriott Hotels®, Delta Hotels by MarriottTM, Marriott Executive Apartments®, Marriott Vacation Club®, Gaylord Hotels®, AC Hotels by Marriott®, Courtyard®, Residence Inn®, SpringHill Suites®, Fairfield Inn & Suites®, TownePlace Suites®, Protea Hotels® and Moxy Hotels®. Marriott has been consistently recognized as a top employer and for its superior business ethics. The company also manages the award-winning guest loyalty program, Marriott Rewards® and The Ritz-Carlton Rewards® program, which together comprise more than 56 million members. For more information or reservations, please visit our website at www.marriott.com, and for the latest company news, visit www.marriottnewscenter.com.