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May 15th Event Will Offer Opportunity to Experience Award-Winning Culture Innovation and Engagement Practices
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A culture that fosters a consistently exceptional customer experience is what creates and sustains brand loyalty. The Ritz-Carlton Leadership Center leverages the systems and processes of The Ritz-Carlton brand to deliver award-winning services that have allowed thousands of clients to innovate their culture, drive engagement, and elevate their customer experience. Its methodology is rooted in the legendary Gold Standards and processes that have allowed the brand to win two Malcolm Baldrige Awards and a #1 J.D. Power ranking in its category. With services ranging from advisory consulting, engagement presentations, and enrichment courses, The Ritz-Carlton Leadership Center transcends industry and has global delivery capabilities.
On May 15 th, The Leadership Center will host its annual Customer Experience Symposium, bringing industry experts and brand leaders to The Ritz-Carlton, Tysons Corner. The symposium offers a full day of enriching presentations and enlightening speakers, including executives from The Ritz-Carlton and Marriott International. Speakers will provide insights on topics such as designing an atmosphere for customer experience excellence, crafting a genuine apology, and the art of turning every interaction into a defining moment. To enhance benchmarking and understanding, interactive key learning activities will be integrated throughout the day. Attendees will also have the opportunity to ask questions of The Ritz-Carlton Executive Panel and enjoy a lively networking reception at the symposium’s conclusion. “The Ritz-Carlton continues to set the benchmark for exceptional customer experience. Attendees at our symposium will have the opportunity to hear about The Ritz-Carlton best practices and be empowered and inspired to begin their organization’s own journey,” said Antonia Hock, Vice President, The Ritz-Carlton Leadership Center.
The symposium is limited to 150 attendees, allowing for intimate presentations, discussions, and enhanced opportunities to network, including a breakfast, lunch, and dedicated reception. The lively event will be complemented by the ambiance at The Ritz-Carlton, Tysons Corner, a luxury hotel in the heart of Northern Virginia, where local touches and traditions are complemented by modern luxuries.
To register for the event and for more information, please call The Ritz-Carlton Leadership Center at 301.547.4806, email leadershipcenter@ritzcarlton.com, or visit the symposium webpage.
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About The Ritz-Carlton Hotel Company, LLC
The Ritz-Carlton Hotel Company, L.L.C., of Chevy Chase, MD., part of Marriott International, Inc., currently operates more than 90 hotels and 40 residential properties in more than 30 countries and territories. The Ritz-Carlton is proud to participate in the industry’s award-winning loyalty program, Marriott Rewards® which includes The Ritz-Carlton Rewards®. Members can now link accounts with Starwood Preferred Guest® at
members.marriott.com for instant elite status matching and unlimited points transfer. For more information or reservations, visit the company web site at
www.ritzcarlton.com, for the latest company updates, visit
news.ritzcarlton.com and to join the live conversation, use #RCMemories and follow along on
Facebook,
Twitter, and
Instagram. The Ritz-Carlton Hotel Company, L.L.C. is a wholly-owned subsidiary of Marriott International, Inc. (NASDAQ:MAR).
About Marriott International
Marriott International, Inc. (NASDAQ: MAR) is based in Bethesda, Maryland, USA, and encompasses a portfolio of more than 6,500 properties in 30 leading hotel brands spanning 127 countries and territories. Marriott operates and franchises hotels and licenses vacation ownership resorts all around the world. The company also operates award-winning loyalty programs: Marriott Rewards®, which includes The Ritz-Carlton Rewards®, and Starwood Preferred Guest®. For more information, please visit our website at
www.marriott.com, and for the latest company news, visit
www.marriottnewscenter.com. In addition, connect with us on
Facebook and @MarriottIntl on
Twitter and
Instagram.