Marriott News Center

227 posts categorized "awards"

07/21/2015

Marriott International's Luxury Brands Lead In J.D. Power Rankings

 

The Ritz-Carlton Hotel Company Named #1 For Seventh Year – JW Marriott Hotels & Resorts Moves Up 23-Points To Take Third

 

Marriott’s Award winning Luxury Hotels Continue to be the Destinations of Choice for the Discerning and Next Generation Traveler

 

Bethesda, MD, July 21, 2015 – Marriott International, Inc.'s (NASDAQ:MAR) luxury brands, The Ritz-Carlton Hotel Company LLC and JW Marriott Hotels & Resorts, were once again recognized by travelers for high guest satisfaction in the J.D. Power 2015 North America Hotel Guest Satisfaction Index Study. The Ritz-Carlton Hotel Company has been named the #1 luxury brand for the seventh year and currently has the highest ranking achieved to-date by any luxury brand. JW Marriott Hotels & Resorts moved-up 23 points in the ranking and was awarded third place well ahead of other notable luxury brands. Just recently, the JW Marriott brand celebrated its first resort in Europe, the 250-room JW Marriott Resort & Spa in Venice, Italy on the private island of Isola delle Rosa.

 

“We are thrilled that our luxury brands are setting the standard for discerning travelers around the world. Our guest experience is crucial to our continued success and leadership position,” says Mitzi Gaskins, Vice President, Luxury Brand Management, Marriott International. “To receive such prestigious recognition is a testament to the hard work and genuine care and dedication of our associates around the world. We are extremely proud of them all.”

 

                                            

The J.D. Power study, now in its 17th year, measures overall hotel guest satisfaction across seven hotel segments including luxury, upper upscale, upscale, upper midscale, midscale, economy/budget and extended stay. It looks closely at guest engagement and satisfaction over seven guest touch points, including the reservation process, check-in/check-out efficiency, guest-room accommodations, food and beverage, costs/fees, hotel services and facilities. The report found that when hotel staff anticipates the services desired and prevents problems, guests’ experiences were significantly improved.

 

Marriott International’s luxury portfolio currently includes The Ritz-Carlton Hotel Company, BVLGARI Hotels & Resorts, EDITION Hotels, JW Marriott Hotels & Resorts and Ritz-Carlton Reserve.With over 170 luxury hotels and resorts in Marriott International’s worldwide portfolio, the company’s award-winning luxury brands are the industry’s leading global portfolio of luxury hotels. Marriott International plans to grow to more than 200 world-class properties by the end of 2016.

 

J.D. Power is a global marketing information services company providing performance improvement, social media and customer satisfaction insights and solutions. The company’s quality and satisfaction measurements are based on responses from millions of consumers annually. Headquartered in Westlake Village, Calif., USA, J.D. Power has offices in North/South America, Europe and Asia Pacific. For more information on car reviews and ratings, car insurance, health insurance, cell phone ratings and more, visit www.JDPower.com. J.D. Power is a business unit of McGraw Hill Financial.

 

Marriott International, Inc. (NASDAQ: MAR) is a leading global lodging company based in Bethesda, Maryland, USA, with more than 4,200 properties in 80 countries and territories. Marriott International reported revenues of nearly $14 billion in fiscal year 2014. The company operates and franchises hotels and licenses vacation ownership resorts under 19 brands. For more information or reservations, please visit our website at www.marriott.com, and for the latest company news, visit www.marriottnewscenter.com.

 

Note on Forward-Looking Statements: The statements about the expected future growth of Marriott International’s luxury brands are “forward-looking statements" within the meaning of federal securities laws, not historical facts, and are subject to a number of risks and uncertainties, including supply and demand changes for hotel rooms; competitive conditions in the lodging industry; relationships with clients and property owners; the availability of capital to finance hotel growth; and other risk factors identified in Marriott International, Inc.'s most recent quarterly report on Form 10-Q; any of which could cause actual results to differ materially from those expressed in or implied by our statements. These statements are made as of the date of this press release, and we undertake no obligation to publicly update or revise any forward-looking statement, whether as a result of new information, future events or otherwise.

 

###

 Pictured top to bottom:  JW Marriott Los Cabos Beach Resort & Spa, The Ritz-Carlton Bali, JW Marriott Venice Resort & Spa

 

Connect with Verona.Carter@marriott.com

 

07/20/2015

The Ritz-Carlton Tops The List Of J.D. Power Awards For Travel

Guest satisfaction rating is highest among luxury brands and highest ever in report

 

Chevy Chase, Md – July 20, 2015 – The Ritz-Carlton Hotel Company, LLC was named the top luxury brand for guest satisfaction in the J. D. Power 2015 North America Hotel Guest Satisfaction Index Study. The hotel company has topped its own highest rating from 2013 by an additional 11 points, bringing this year’s total points to 892 out of a possible 1000. The Ritz-Carlton has achieved this recognition consistently for the past seven out of nine years, and currently has the highest ranking achieved to date by any luxury brand.

 

“Our guest experience is critical to our success,” says Herve Humler, president and chief operations officer, “and to have such recognition for the hard work of our ladies and gentlemen truly reflect our credo, that The Ritz-Carlton hotels place the genuine care and comfort for each guest as their highest priority, is extremely important to us.”

 

The J.D. Power study looks closely at guest engagement and satisfaction over a total of eight guest touch points, including the reservation process, check-in/check-out efficiency, guest room accommodations, food and beverage, hotel services, facilities, as well as cost and fees. The report found that by anticipation of services and by preventing problems, the guests experience was significantly improved. This comes as no surprise for ladies and gentlemen at The Ritz-Carlton, who work to provide the finest personal service and facilities for their guests every single day.

 

About The Ritz-Carlton Hotel Company, LLC

The Ritz-Carlton Hotel Company, L.L.C., of Chevy Chase, Md., currently operates 89 hotels in the Americas, Europe, Asia, the Middle East, Africa, and the Caribbean.  More than 30 hotel and residential projects are under development around the globe. For more information or reservations, visit the company web site at www.ritzcarlton.com, and for the latest company updates, visit news.ritzcarlton.com.  The Ritz-Carlton Hotel Company, L.L.C. is a wholly-owned subsidiary of Marriott International, Inc. (NASDAQ:MAR).

 

Connect with Steven.Holt@ritzcarlton.com

 

 

06/18/2015

Marriott Recognized for Healthy Workplace Environment

Arne Sorenson and associatesBethesda, Md., June 18, 2015 – Marriott International receives recognition for its ongoing commitment to promoting a healthy work environment and encouraging associates to live healthier lifestyles.

The National Business Group on Health® named Marriott as a PLATINUM winner of the 2015 Best Employers for Healthy Lifestyles® awards. As the only award recipient in the hospitality industry, Marriott is recognized for its exemplary workplace well-being initiatives and its efforts to improve employee health, happiness and quality of life.

The American Heart Association awarded Marriott a PLATINUM Fit-Friendly Worksite and a Worksite Innovation award for demonstrating a strong commitment to providing a healthy workplace for associates.

“Taking care of our associates has been a vital part of the culture at Marriott since its founding in 1927,” says David Rodriguez, Global Chief Human Resource Officer at Marriott. “We are honored to be recognized for the importance Marriott places on the wellbeing of our associates and helping them to live healthier lives.” 

To help associates take a proactive role in their health, Marriott launched the TakeCare Wellbeing Program in 2010.  Through TakeCare, Marriott offers a breadth of wellbeing programs including stress management, exercising and fitness, nutrition and weight management, smoking cessation, and financial wellbeing. Wellbeing programs are deployed by over 800 wellness champions across the United States.  Marriott has also established a Healthy Hotel Certification program to publicly recognize hotels for creating a healthy work environment for their associates.

“We know that when we engage associates in healthy lifestyle programs, we are making a positive impact in their lives,” says Rodriguez. Read about David’s personal health journey on his blog on LinkedIn.

About Marriott International
Marriott International, Inc. (NASDAQ: MAR) is a global leading lodging company based in Bethesda, Maryland, USA, with more than 4,200 properties in 80 countries and territories.  Marriott International reported revenues of nearly $14 billion in fiscal year 2014. The company operates and franchises hotels and licenses vacation ownership resorts under 19 brands. For more information or reservations, please visit our website at www.marriott.com, and for the latest company news, visit www.marriottnewscenter.com.  

Media Contact:
Angela Wiggins, angela.wiggins@marriott.com, 301.380.7277

06/17/2015

Marriott Voyage Program Receives Top Honors at IMPACT 2015 Conference

Proud to be VoyagerBethesda, Md., June 17, 2015 – Marriott International’s  Voyage Program received the top award at the 2015 WhatWorks® Award Program at Bersin by Deloitte’s annual research conference, IMPACT 2015. Each year, Bersin recognizes organizations that have developed and implemented groundbreaking programs that drive significant business value.  Voyage was recognized as the most innovative program across all categories for its unique approach to attracting, developing, and engaging the next generation of future leaders.

Voyage is Marriott International’s cutting edge 12-18 month global leadership development program designed with the next generation of college graduates in mind.   Voyage offers a foundation of development, resources and support for future leaders of the company across Marriott’s portfolio of brands.

The Voyage program curriculum combines hands-on, discipline-specific training at a Marriott managed hotel with online leadership training accessed through a life-like virtual environment.  Through innovative social collaboration tools, Voyagers have the opportunity to network with their colleagues around the globe and engage with senior Marriott executives through an Executive Leadership Speaker Series.

Voyage enables recent college graduates from around the world to immerse themselves in Marriott’s thriving culture built on the principles of always putting people first and constantly pursuing excellence.

“We are honored that our Voyage program has received this recognition,” said David Traina, Vice President, Global Talent Acquisition. “Since the program’s inception in 2013, more than 900 Voyagers have been hired into the organization in 37 countries worldwide. Participant feedback helps us enhance the program each year to meet the evolving needs and expectations of new generations of students from around the globe.”  Voyage presents another example of Marriott’s strong commitment to leverage innovation and technology to meet the changing needs of both future customers and leaders.  

“The Voyage program kick starts the careers of recent university graduates, promising a bright future in hospitality. I am privileged to work in an environment that encourages teamwork and is supportive and inspiring,” says Sushant Dewan, Sales & Marketing Voyager, Pune Chakan.

Over 100 companies competed to be finalists for the 2015 WhatWorks® Award. Marriott was among five top finalists to present at the IMPACT 2015 conference. Bersin by Deloitte analysts, industry leaders and HR professionals chose Marriott’s Voyage Program as the top winner.  Marriott and the other finalists are featured in the print and digital versions of Human Resource Executive magazine’s first June edition.

“Marriott International with its Voyage program prevailed over more than 100 competitors to take the top spot in this year’s program,” said David Mallon, head of Research, Bersin by Deloitte, Deloitte Consulting LLP. “With its entry in the category of Acquiring Top Talent, Marriott was recognized for developing a program that creates a highly trained pipeline of entry-level leaders while providing a globally consistent and enriching experience for the company’s next generation of leaders.”

About Marriott International
Marriott International, Inc. (NASDAQ: MAR) is a global leading travel company based in Bethesda, Maryland, USA, with more than 4,200 properties in 80 countries and territories.  Marriott International reported revenues of nearly $14 billion in fiscal year 2014. The company operates and franchises hotels and licenses vacation ownership resorts under 19 brands. For more information or reservations, please visit our website at www.marriott.com, and for the latest company news, visit www.marriottnewscenter.com.  

Media Contact:
Angela Wiggins, angela.wiggins@marriott.com, 301.380.7277

05/13/2015

Road to Excellence: Marriott International Honors Top Associates

Award of Excellence GalaEight Associates Worldwide Recognized with Company’s Top Honor

Bethesda, Md., May 13, 2015 – Despite 30 feet of snow or hurricane force winds, associates at Marriott International (NASDAQ:MAR) are always there to take care of their guests and their communities. The company is known for its friendly service, pursuit of excellence and welcoming culture. Last night, Marriott honored eight associates from around the world with its highest honor, the J. Willard Marriott Award of Excellence, at a companywide celebration last night.

Established in 1987 to pay tribute to the company's founder, the Award of Excellence is presented annually to Marriott associates nominated by supervisors or peers for outstanding performance and for demonstrating five key traits: achievement, character, dedication, effort and perseverance.

Below are summaries of the 2015 honorees. For full stories, visit Our Stories. Submit your own Marriott story on Heart of the House and join the conversation on social media using #MIExcellence.    

  • Mrs. Amalia Flores, engineering supervisor, can repair just about anything at the Fairfield Inn Anaheim Resort in Calif., from a broken thermostat to a static television screen. Amalia has paved the way for five other female housekeepers to pursue careers in engineering.
  • Ms. Amber Herrick, concierge attendant, essentially hosts a dinner party every night in the lounge at the Houston Marriott West Loop by The Galleria. Since beating cancer in 2002, Amber enjoys mentoring other survivors and their families whom she meets at the hotel.  
  • Mr. Junior Lacayo, senior rooms operations manager, constantly brings new innovative ideas to the Atlanta Airport Marriott Gateway. Junior believes in the little things, such as buying flowers every week so his housekeeping team can treat its guests.
  • Mr. Sergio H. Pozos, learning lead/HR coordinator, trains every new associate at the Courtyard Mexico City Airport, as well as leads the English language courses at the hotel. Sergio makes everyone feel at home with his warm, approachable style and hilarious sense of humor.
  • Mr. Hadid Bait Shamasa, bellman at the Salalah Marriott Resort and a native of Mirbat, Oman, has proved that working at a hotel is something to be proud of to local residents. Hadid is passionate about changing perceptions and has recruited many other Mirbat locals to follow in his footsteps.
  • Mr. Blake Sutcliffe,door attendant, takes care of guests at the Boston Marriott Copley Place no matter extreme snow, rain or heat. In his free time, Blake is a dedicated volunteer whether at a city soup kitchen or on a Habitat for Humanity mission.
  • Ms. Apple Wang,director of guest services, loves sharing her favorite local spots with guests and Ladies and Gentleman at The Portman Ritz-Carlton Shanghai, China. When not exploring her city, Apple focuses on helping the front office team grow in their careers.
  • Mrs. Hilary Woolvin,breakfast shift leader, often makes early morning stops at the market for special guest requests before heading to work at the Swansea Marriott Hotel in Wales. Hilary’s known for treating guests like family. She once gave a guest one of her husband’s shirts because he had nothing to wear for a special occasion.

“We know our associates across the globe keep Marriott’s deep-rooted culture and core values thriving,” said David Rodriguez, global executive vice president & chief human resources officer of Marriott International. “Our 2015 honorees work hard every day to make our guests feel welcome and we are so proud of everything they have accomplished both inside our hotels and in the communities they serve.”

Marriott also announced JW Marriott Hotel Pune in India as this year’s recipient of the Alice S. Marriott Award for Community Service. This prestigious award recognizes a Marriott business unit and its team of associates for excellence in corporate citizenship. Also, the J.W. Marriott, Jr., Diversity Excellence Award was presented to the Vienna Marriott Hotel in Austria. This award is the highest form of recognition for a business unit, corporate department or individual that demonstrates excellence in promoting diversity and building an environment of inclusion for all.

Additionally, the company recognized Marriott’s Southwest Sales Organization in Irvine, Calif. with The Stephen Garff Marriott Award of Excellence for Culture. This new award honors a business unit or corporate department that embodies the Marriott culture and the company’s five Core Values: Put People First, Pursue Excellence, Act with Integrity, Embrace Change, and Serve Our World.

Marriott International, Inc. (NASDAQ: MAR) is a global leading lodging company based in Bethesda, Maryland, USA, with more than 4,200 properties in 80 countries and territories.  Marriott International reported revenues of nearly $14 billion in fiscal year 2014. The company operates and franchises hotels and licenses vacation ownership resorts under 19 brands. For more information or reservations, please visit our website at www.marriott.com, and for the latest company news, visit www.marriottnewscenter.com.  

Contact: 
Angela Wiggins
(301) 380-7277
angela.wiggins@marriott.com  

05/05/2015

Marriott Rewards Voted Top Hotel Loyalty Program for 8th Year in a Row

Marriott-Rewards-logoBethesda, Md., May 5, 2015 – Travelers once again say Marriott Rewards is the leading frequent travel program in the travel industry because of its commitment to its most loyal customers. The global loyalty program, which continually evolves to meet the changing needs of its members, is the all-time leading recipient of Freddie Awards and was just named 2015 Hotel Program of the Year in the Americas for the eighth year in a row. The Freddie Awards recognizes excellence in frequent travel programs in the hotel and airline industries and this year the voting page received a record 20.9 million page views during the voting period.

”Receiving a Freddie is one of the highest compliments in the hospitality industry and we are honored to, once again, be awarded the Hotel Program of the Year” said Thom Kozik, vice president, Loyalty at Marriott International. “Our members come first and Marriott Rewards will continually evolve to enhance their travel experience during and beyond the hotel stay.”

The award-winning Marriott Rewards prides itself on offering its members a modern and easy program with exclusive benefits spanning 16 unique hotel brands in Marriott International’s global portfolio. It’s free to join and has no blackout dates, and members can earn points which can be redeemed at more than 3,800 hotels around the world, enjoy mobile check-in and checkout, free Wi-Fi and more. To learn more about Marriott Rewards and to sign up, please visit: www.MarriottRewards.com.

About Marriott Rewards
Marriott Rewards is Marriott International’s award-winning loyalty program spanning 16 brands and 3,800 properties worldwide. Marriott Rewards is free to join and has no blackout dates and members can earn and redeem points at nearly 3,800 Marriott International hotels around the world and at Marriott Rewards exclusive luxury partner The Ritz-Carlton®.  Members can also redeem points for frequent flyer miles, cruises, car rentals, merchandise and more. By making rewards accessible with a modern, easy approach, Marriott Rewards continues to be a leader in the industry. Marriott Rewards has won the Freddie Award for “Best Hotel Rewards Program in the Americas” eight years in a row and the 2011 and 2010 Frequent Travel Award for “Best Hotel Rewards Program.”. In addition, the program has been named best hotel rewards program by the readers of U.S. News & World Report, About.com, Business Traveler, Global Traveler, Executive Travel and BusinessWeek magazines. To enroll and for more information about Marriott Rewards, guests can visit MarriottRewards.com.

About Marriott International:
Visit Marriott International, Inc. (NASDAQ: MAR) for company information. For more information or reservations, please visit our website at www.marriott.com, and for the latest company newsvisit www.marriottnewscenter.com.

CONTACTS: John Wolf                             Jenna Newmark
                     Marriott International         Grey Public Relations
                    (301) 380-5718 office          (212) 546-1716 office
                    (202) 437-6975 mobile         (646) 369-3377 mobile
                    john.wolf@marriott.com       jenna.newmark@grey.com    

05/04/2015

Marriott International Wins Brand of the Year at British LGBT Awards

LGBT AwardsLondon, 5 May 2015: Leading hospitality company, Marriott International, is celebratingafter being named Brand of the Year at this year’s prestigious British LGBT Awards. Marriott International, which operates 57 hotels in the UK under brands including Marriott Hotels, Renaissance Hotels and Courtyard, was recognised for its Pride campaign and partnerships.

The annual events’ judges were impressed by Marriott’s long-term commitment to supporting the LGBT community and celebrated the company’s work as an inclusive employer, its pro-active approach to marketing and the way fairness, non-discrimination and equality were embedded across all areas of the business.

The award comes ahead of further activity by the group to support the LGBT community, which includes celebrating and supporting this year’s various Pride events and creating dedicated wedding material for same sex couples.

As part of a high-profile media partnership with Attitude Magazine, Marriott will be creating its very own digital Pride Guide, helping its guests make the most out of their Pride stay, complete with tips and advice for the day and an ultimate style guide.

At the star-studded ceremony in London, Ed Hubennette, Area Vice President for Marriott UK & Ireland collected the publically-voted for prize and said: “We’re absolutely delighted to have received this award and it is made even more special by the fact we were selected by the general public

“Diversity and inclusion are at the core of Marriott’s company values and we are committed to providing an environment where all guests and associates feel welcome. Our brands have long been recognised as LGBT-friendly employers and destinations, with our marketing efforts mirroring our policies of fairness, non-discrimination and equal respect.”

To coincide with this year’s Pride season guests staying at Marriott hotels across the UK can take advantage of an exclusive weekend package. 

Further details on the package and all of Marriott’s LGBT activities can be found on the dedicated website Marriott.co.uk/Pride

Marriott International, Inc. (NASDAQ: MAR) is a global leading lodging company based in Bethesda, Maryland, USA, with more than 4,200 properties in 80 countries and territories.  Marriott International reported revenues of nearly $14 billion in fiscal year 2014.  The company operates and franchises hotels and licenses vacation ownership resorts under 19 brands. For more information or reservations, please visit our website at www.marriott.com, and for the latest company news, visit www.marriottnewscenter.com.   

Contact:
Caroline Gibson                                                                                                                                                             0161 831 7141                                                                                                                                   caroline.gibson@bjl.co.uk 

04/24/2015

DiversityInc Applauds Marriott’s Inclusive Culture

DiversityIncWorld’s Favorite Travel Company Continues to Lead the Hotel Industry

Marriott International was recognized as #13, up three spots from last year, on the 2015 DiversityInc Top 50 Companies for Diversity list, making it the highest ranking hotel company on the list.  The company was also ranked on specialty lists for its LGBT (#4) and supplier diversity (#10) efforts. 

{Pictured, Marriott associates at the 2015 DiversityInc Top 50 event.}

The rankings are determined by an objective methodology that calculates factors such as Talent Pipeline, Equitable Talent Development (including commitments to mentorship and philanthropy), CEO/Leadership Commitment, and Supplier Diversity. The empirical data for the rankings is provided by a 300-question survey filled out by personnel at the participating companies.

“Our passion is to keep Marriott the place where customers, associates and others feel they belong and will be cared for like family,” commented David Rodriguez, Executive Vice President – Global Human Resources Officer and Global Diversity Executive.  “And therefore, our greatest source of fulfillment is the diversity of people who choose Marriott for great experiences and opportunity.  We strive to ensure that inclusion continues to mean that everyone is valued for what they hold in common with everyone else, and also for the unique differences that make us all one-of-a-kind masterpieces. We believe that true inclusion embraces us as individuals in a grand mosaic without sacrificing insight or compassion for the difficulties that any group may face.”

Marriott has a longstanding history of diversity and inclusion.  In 2014, the company celebrated 25 years of its formal diversity and inclusion program and 15 years of its Women’s Leadership Development Initiative.  Marriott is consistently recognized for championing diversity and inclusion, including: Human Rights Campaign 100 percent equality score, LatinaStyle Top 50, Working Mother Best Places to Work , Top Company as Named by the Executive Leadership Council and a World’s Best Multinational Work Places as named by Best Place to Work®.  For more information on Marriott’s diversity and inclusion programs, visit www.marriott.com/diversity.

Connect with felicia.mclemore@marriott.com

 

04/20/2015

Marriott International Recognized as Top Employer and Best Place to Work in Nine Asia Pacific Markets

Marriott - A top employer in AsiaNineteen workplace excellence awards, within four months across
the Asia-Pacific region

Asia Pacific – April 20, 2015 – Marriott International, Inc. (NASDAQ: MAR) today announced its Asia Pacific (APAC) operation has won a series of prestigious workplace awards within the first four months in 2015, including being named 2015 China Top Employer by Top Employers Institute, one of the Best Workplaces in Asia by Great Place to Workâ and the two Regional Best Employer Awards by Aon Hewitt for Marriott International and The Ritz-Carlton Hotels and Resorts, Asia Pacific respectively.

GPTW AsiaThese four major accolades combined with 15 Aon Hewitt workplace excellence awards for Marriott International in nine Asia Pacific markets - China, Hong Kong, India, Indonesia, Japan, Korea, Malaysia, Singapore and Thailand, recognize the company’s efforts to encourage, train and retain its 46,700 strong workforce, known as ‘associates’, across the region.

President and managing director for Asia Pacific Marriott International Simon Cooper said, “Right from the time of our founder, J Willard Marriott, our motto has been, ‘Take care of our associates and they’ll take care of our customers’. The recognition we’ve received in the past four months across APAC shows that Marriott still takes this to heart. It’s an impressive list that makes me immensely proud of our company.”

Marriott - A top employer in Korea.pngAnand Shankar, Regional Leader for Performance, Rewards and Talent with Aon Hewitt in Asia Pacific, said, “The Best Employers recognition means that the organization inspires strong commitment and superior performance from its people, and drives business results through effective people practices. He added: “For Marriott International and The Ritz-Carlton Hotels and Resorts, to be recognized as Best Employers in so many countries across Asia Pacific this year is by no means an easy achievement given the caliber of organizations that participates. To sustain quality and high-standard practices of HR programs and initiatives, year after year, is a true reflection of the group’s commitment to long-term success and sustainability through its people.”

Dedicated to professional development

The company’s focus on hiring locally, developing local talent and providing career opportunities is reflected in the Marriott International and The Ritz-Carlton Hotels and Resorts 2014 employee satisfaction survey for the Asia Pacific region which showed a 93 and 95 percent approval rating, respectively. 

Regan Taikitsadaporn, Chief Human Resources Officer, Asia Pacific for Marriott International said the company is dedicated to its associates’ professional development and personal wellbeing.

“Making associates our focal point is not only good for customers but also makes good business sense and we will continue enhancing our suite of talent programs so as to attract, develop and retain the best caliber of associates,” Mr. Taikitsadaporn said.

Associates each take part in average 34 hours of training and 78 hours of professional development for managers in 2014 and all associates in the APAC region attend a daily pre-shift meeting to discuss one aspect of the company or service values, followed by a brief 15 minute training session to reinforce a skill or area of knowledge. The meeting is also used for recognition of successful service or career stories. Hotels host a variety of town hall meetings, or “rap” sessions with the general managers and participate in community service activities to create a sense of pride and engagement with the company.

The company is committed to identifying, training and supporting associates and it sets up clear career paths to help develop future Marriott leaders. Other initiatives include its Voyage Program for university graduates to fast track into a supervisory or entry management positions, and Core Management Leadership Programs consisting of over 10 facilitator lead courses, online curriculum and self-paced programs. As of December 2014, 64 percent of management positions in the APAC region were filled internally.

In addition, Marriott International is aware of the powerful roles that women play. Since its inception in 1999, The Women’s Leadership Development Initiative is set to formalize a comprehensive women’s agenda at Marriott. Its objectives include increasing the presence of women in the highest level of management and in other key decision-making positions, improving the career development process at Marriott, developing a role for senior management to play in ensuring that women progress, and capitalizing on the supply of women leaders currently available to drive the success of the organization. At the 2014 “Women in Leadership” Asia Pacific Conference, more than 75 Marriott female executives from across Asia Pacific met in Shanghai to network, share their career success insights and learn about growth and development opportunities throughout the region. To date, twelve percent of the General Managers in Asia are female.

Social media plays its part

The company uses social media to seek out potential new associates using eight different languages. It attracted more than 1.2 million global fans on the Marriott career Facebook site with about one-third are from the Asia Pacific region. Those interested in becoming associates can also access job information on the recently launched MarriottCareers on Twitter, which attracted 50,000 followers in its first month. They can also use a mobile app, LinkedIn and in China, Weibo and WeChat to stay connected with Marriott International and learn about career opportunities.

Developing talent is crucial to present and future success as Marriott International expands across the region. Marriott International expects to create approximately 37,000 new jobs in Asia through its continued growth and development in the APAC region in the next three years and it plans to increase its workforce to more than 40,300 in China alone by 2017.

Awards list in full

In these four months, Aon Hewitt recognized Marriott International across Asia:

Under Marriott International

  1. Regional Best Employer Award
  2. Best Employer for Generation Y for Indonesia
  3. Best of Best Employer Korea
  4. Best Employer in China
  5. Best Employer for Thailand
  6. Best Employer for India 
  7. Best Employer for Hong Kong
  8. Best commitment to engagement for Hong Kong
  9. Best Employer Malaysia
  10. Best Commitment to engagement for Malaysia

Under The Ritz-Carlton Hotels and Resorts

  1. Regional Best Employer Award
  2. Best Employer for China
  3. Best of Best Employer Hong Kong 
  4. Best Employer for Generation Y for Hong Kong
  5. Best Employer for Indonesia
  6. Best Employer for Japan  
  7. Best Employer for Singapore

In January, for the fourth consecutive year, Marriott International was acknowledged as China Top Employer by Top Employers Institute and also named as one of the Best Workplaces in Asia by Great Place to Workâ.

Marriott International, Inc. (NASDAQ: MAR) is a global leading lodging company based in Bethesda, Maryland, USA, with more than 4,100 properties in 79 countries and territories.  Marriott International reported revenues of nearly $14 billion in fiscal year 2014. The company operates and franchises hotels and licenses vacation ownership resorts under 19 brands. For more information or reservations, please visit our website at www.marriott.com, and for the latest company news, visit www.marriottnewscenter.com.  

 

Contact:   
Jane Cai 
Regional Communications Director, Asia Pacific 
E: jane.cai@marriott.com 
T: (852) 2192 6204

 

 

03/31/2015

Marriott International Honored for Inclusiveness

543618025_DD_3713_62EC3DE82A4C7E0AF47CDBAEA2674D33"At Marriott, we will continue to do our part to promote a vibrant economy where each individual is able to reach his or her highest potential without the barriers of discrimination. We will do that by putting people first, whether in Haiti or Harlem, India or Indianapolis, or wherever we put out our welcome to you,” said Arne Sorenson, president and CEO (pictured 7th from left, back row) after accepting the “Straight for Equality in the Workplace” Award from Parents and Friends of Gays and Lesbians (PFLAG) during the organization’s annual gala.  Mr. Sorenson is pictured with Marriott International associates at the PFLAG event.