15 posts categorized "Innovation"

May 01, 2012

Residence Inn Helps Families Plan Successful Summer Vacations

Macaroni KidResidence Inn partners in first-ever Family Travel Expo in New York City.

Spring is in the air and as kids start to daydream about end of the school year, the decision-makers in the family are starting to plan the highlight of the hot months: the family summer vacation. But how do parents make the right choice? Once a destination is agreed upon, they have to make sure to choose the right hotel in order to assure peace in the family and a successful trip.

“We know families need space to spread out,” says Diane Mayer, vice president and global brand manager, Residence Inn by Marriott. “We provide families with spacious suites featuring all of the conveniences of home including a full kitchen, pools for kids’ entertainment and complimentary breakfast to help keep costs down.”

To demonstrate its commitment to making parents’ lives easier, Residence Inn has partnered with innovative family website MacaroniKid.com on their first-ever Family Travel Expo and Blogger Conference, May 6 – 7, 2012 in New York City at Residence Inn New York Manhattan/Times Square. Hundreds of attendees are expected for the Expo, which will showcase various family travel destinations, with Residence Inn as the host and presenting sponsor. Even the little ones are invited to join in on the fun – while parents research their next family getaway, kids can participate in creative activities.

"Residence Inn understands the things that make family travel easier,” says Joyce Shulman, CEO of Macaroni Kid. “Those amenities, combined with their incredible management team made them the perfect partner for Macaroni Kid's inaugural Family Travel Expo and Conference."

Residence Inn by Marriott makes it easy with more than 600 locations across the country and abroad, a new family travel initiative and a guarantee of family-friendly amenities. According to a recent survey conducted by Residence Inn, 33 percent of moms have removed minibar items to keep juice and milk cold and nearly half of moms have washed dishes and bottles in the bathroom sink while traveling with their families. At Residence Inn, moms don’t have to worry – each spacious suite has a kitchen with full sized fridges and sinks, free Internet and even laundry facilities and grocery delivery. The brand’s new advertising campaign showcases all of these amenities that Residence Inn offers to parents with children in tow.

For more information or to book a stay, please visit: www.residenceinn.com; www.marriott.com or call 1-800-MARRIOTT. For family travel tips and to connect with other travelers, like Residence Inn on Facebook: http://www.facebook.com/residenceinn and follow them on Twitter www.twitter.com/ResidenceInn.

Visit Marriott International, Inc. (NYSE: MAR) for company information. For more information or
reservations, please visit our website at www.marriott.com, and for the latest company news, visit  www.marriottnewscenter.com.

Connect with nina.herrera-davila@marriott.com, jason@ldpr.com and meredith@ldpr.com

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Luxury Goes Mobile; The Ritz-Carlton Hotel Company, L.L.C. Debuts Mobile App With Personal Tips From President & C.O.O., Herve Humler

Ritz-Carlton AppNot content to launch an app with basic functionalities, The Ritz-Carlton App serves up exclusive tips, tours and integrates with the brand’s other social platforms such as Foursquare, World Concierge.

The long anticipated Ritz-Carlton Mobile App will more than surprise users.  Always anticipating the unexpressed needs of guests and travelers worldwide, The Ritz-Carlton Hotel Company, L.L.C. debuts a mobile application that goes well beyond basic hotel search and reservation functionality, initiating a distinctive experience before a hotel visit has even begun.

Most notably, The Ritz-Carlton App includes Presidential Tips.  As president of the luxury hotel company, Herve Humler has seen and experienced all that is so unique and exquisite about Ritz-Carlton hotels – from a secluded garden in Sanya to a one-of-a-kind Viennese crystal chandelier in Doha, he shares his favorite tips about each hotel with consumers.

“In my role, I am fortunate to be able to visit all of our stunning locations around the world,” said Herve Humler, president and COO . “I want to enrich the Ritz-Carlton experience for our guests further with details about the things I have found to be quite unique and memorable in my travels.  With The Ritz-Carlton App I can now do that very easily and in real-time.”

Imagine arriving at a destination with special access to VIP insider information.  Using The Ritz-Carlton App for Apple iPhones and Android smart phone devices, guests can turn their stay into something truly extraordinary.  To learn Presidential Tips, guests simply use the App to scan a QR code at the time of check-in. 

In addition, The Ritz-Carlton App will debut with 20 hotels providing QR code experience tours on-property. Examples among the first hotels to launch are:
• The Ritz-Carlton, Kapalua, where guests can participate in a Cultural Art tour led by QR codes that will allow them to learn more about the hotel’s art collection.
• The Ritz-Carlton, Hong Kong, where guests will be able to learn more about wine pairings at the Highest Hotel in the World.
• The Ritz-Carlton, Berlin, where young guests will be able to enjoy a digital scavenger hunt, led exclusively by QR codes and clues at each stop.
• The Ritz-Carlton New York, Battery Park, the hotel’s signature 10-year anniversary cocktail will be served on a napkin that features a special QR code; it holds the cocktail’s recipe for guests to take home with them.

But the unique aspects of the app don’t stop at exclusive tips and tours. GPS technology also allows the application to recognize when a guest has arrived at a Ritz-Carlton and can provide location specific advice, information and even exclusive offers.  With the tap of the finger, guests can learn more about local area culture and customs, concierge tips and even the hotel’s art collection.  The App also integrates The Ritz-Carlton World Concierge global recommendations from Four Square, the social media platform. New destination and landmark tips are populated by Ritz-Carlton Concierge experts all over the world every week.

Engaging the capabilities of the App, guests can also easily keep up with a resort’s activity calendar so they’ll never miss a wine tasting, s’mores roast or activity for the children.  And, just in case they need reminding, they can enable push notifications directly to the App’s message mailbox.

Find, explore and reserve any Ritz-Carlton Hotel around the world with one touch.  Make reservations, check itineraries, and even manage Ritz-Carlton Rewards accounts in a simple, convenient format.

Download the Ritz-Carlton App at www.RitzCarlton.com/App now available globally.

Let us navigate your journey.  Let us stay with you.

The Ritz-Carlton Hotel Company, L.L.C. of Chevy Chase, Md., currently operates 77 hotels in the Americas, Europe, Asia, the Middle East, Africa, and the Caribbean. More than 30 hotel and residential projects are under development around the globe. The Ritz-Carlton is the only service company to have twice earned the prestigious Malcolm Baldrige National Quality Award which recognizes outstanding customer service. For more information, or reservations, contact a travel professional, call toll free in the U.S. 1-800-241-3333, or visit the company website at www.ritzcarlton.com. The Ritz-Carlton Hotel Company, L.L.C. is a wholly owned subsidiary of Marriott International, Inc. (NYSE: MAR)   

Connect with allison.sitch@marriott.com   

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April 23, 2012

Courtyard By Marriott Transformation Hits 500 Milestone

CY LogoCourtyard Refreshing Business Program Validates Win-Win for Guests and Owners.

Courtyard by Marriott believes business travelers deserve options in their travel as well as a contemporary and smart place to recharge.  Today, the iconic power brand announced that 500 of its properties, nearly 60 percent of its portfolio in North America, has undergone the innovative Refreshing Business renovation that features convenient Bistros, award-winning GoBoards®, and revitalized space that provide guests with an open area to relax instead of just a place to pass through. By the end of 2012, it is expected three-quarters of the more than 800 domestic Courtyard hotels in the U.S. and Canada will offer the refreshed lobbies.

CY Lobby“When Courtyard set out to redesign and reposition our lobbies, the goal was to create a new kind of place for travelers to congregate that is fresh and relevant,” said Janis Milham, vice president and global brand manager, Courtyard by Marriott.  "Guest satisfaction scores have risen up to ten points higher from 2010 to 2011, and guests’ intent to recommend Courtyard has increased four and a half points."

“The redesign has maintained Courtyard's position as a power brand in the select service lodging segment and has exceeded the expectations of both guests and owners," said Arne Sorenson, president and CEO of Marriott International. "Marketshare for transformed lobbies has also risen significantly.”

In celebration of this milestone, Courtyard has identified a “Club 500” of 340 Marriott Rewards members who have stayed more than 500 nights at Courtyard properties since the beginning of the roll out. These guests will receive 5,000 additional rewards points in their next statement from Courtyard as a thank you for their patronage to the brand.

“My first impression of the new Courtyard lobby was it was real nice and very modern,” said Mr. Albert Paine, a “Club 500” member. “When checking in, I always look at the GoBoard and read the news. The first time I saw it, I thought it was very cool.”

The repositioning comes as a result of Courtyard’s extensive customer research which provided insight into the needs of today’s busy travelers.  Courtyard’s transformed lobbies feature a modern space that offers travelers choices so that they can make the most of their time on the road. 

The 55-inch virtual concierge GoBoard® LCD touch screen is packed with current weather, local news, and business and sports headlines from USA Today.  Guests can navigate the touch screen to find restaurants, download QR codes for local attractions and even print directions from lobby printers. The lobbies also feature a Bistro dining option that gives guests the choice to sit and relax or “grab and go”. All menu items include calorie counts that allow guests to maintain a healthy lifestyle on the road.  The Bistro also serves Starbucks coffee and offers a selection of domestic and imported beers, wine and cocktails. 

Courtyard’s Refreshing Business not only resonates with business travelers, but translates to leisure travelers as well.  A recent survey commissioned by Courtyard by Marriott and conducted by independent research arm Toluna shows 78% of Americans plan to hit the road and take a vacation away from home in 2012.  Of the 78% who plan on taking a vacation, longer vacations and weekend getaways continue to be popular — 41% plan to take a longer vacations, with 34% planning to go on a weekend getaway. 

“For those traveling on vacation this summer, Courtyard’s enhanced lobbies provide choices and services that will enhance their holiday experience,” says Milham.  “Courtyard’s Refreshing Business elements not only benefit business travelers, but suit leisure travelers as well.”

Courtyard by Marriott offers a refreshing environment that helps guests stay connected, productive, and balanced. Intuitive services and design accommodate guests’ needs for choice and control. With more than 900 locations in 37 countries, Courtyard by Marriott hotels participate in the award-winning Marriott Rewards frequent travel program that allows members to earn hotel points for their stay. For more information, go to www.courtyard.com.

Visit Marriott International, Inc. (NYSE: MAR) for company information. For more information or reservations, please visit our website at www.marriott.com, and for the latest company news, visit www.marriottnewscenter.com.  

Connect with nina.herrera-davila@marriott.com and caitlin.martin@sohosquarepr.com

 

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March 27, 2012

Marriott Hotels & Resorts, Steelcase, and IDEO Collaborate to Innovate on the Future of Meetings and Work

Marriott Hotel & Resorts, Steelcase, IdeoMarriott Hotels & Resorts Launches “The Future of Work Innovation Co-Labs” To Offer Enhanced Hosted Work Experiences for Gen X and Gen Y Global Travelers.

Los Angeles, Calif. – The nature of work is changing: it’s mobile, fast-paced and global. While most people demand choice and control to work when and how they want, wherever they are, working remotely doesn’t always offer consistent options when it comes to access, comforts and convenience. Marriott Hotels & Resorts, the flagship brand of Marriott International (NYSE:MAR); Steelcase, the world’s leading workplace experience provider; and global design and innovation consultancy, IDEO, today announced a collaboration to design, create and test innovative concepts and solutions for the future of work and meetings in hotels. The collaboration comes to life this week as a showcase of these potential solutions is unveiled at the Marriott Hotels & Resorts Global General Manager Conference in Los Angeles.

With mobile technology, the world is becoming interconnected and people need the right blend of spaces and solutions to support their different work needs throughout the day –wherever they are. Whether staying at a hotel individually or attending a meeting or conference, business travelers need spaces that offer them choice and control for quiet, individual work in comfortable and inviting public spaces or collaborative settings for groupwork with colleagues. Leveraging unique insights from IDEO and Steelcase, Marriott Hotels & Resorts aspires to revolutionize hosted work environments in hotels, while opening a dialogue around the evolving needs, desires and mindset of the Gen X and Gen Y global business traveler.

“By 2013, almost 35 percent of the global workforce will be mobile. We are designing hotels for a new generation that is used to working how, where and often times whenever they want,” said Paul Cahill, senior vice president, Brand Management, Marriott Hotels & Resorts. “Marriott Hotels & Resorts is the  leader in hospitality, and no one understands the changing nature of work better than Steelcase. Together, along with IDEO, we are excited to collaborate on the Future of Work, a working innovation lab designed to create solutions that innovate, elevate and evolve the hotel work experience.”

The Future of Work Innovation Co-Labs at the General Mangers Conference showcases ten prototypes that create new technology, space, and service experiences for meetings and work. Marriott Hotels & Resorts general managers are experiencing the prototypes, offering immediate feedback, and ultimately helping ‘co-create’ meeting experiences of the future in real time.

Having worked together for more than 40 years, Marriott and Steelcase have a history of collaborating to provide business travelers with satisfying work settings.

“People need environments that help them innovate and inspire them to do great work,” said Mark Greiner, chief experience officer, Steelcase. “With business executives working remotely more frequently, work has to go where they go.  By bringing choice and control to a hosted-meeting environment, Steelcase, Marriott Hotels & Resorts and IDEO are delivering an unparalleled proposition for today and tomorrow’s global worker.”

With its innovation and design heritage, IDEO helps companies visualize new directions that often lead to new products and service offerings.  Their contributions in behavioral research and the science behind how people work have been a critical success factor for Marriott International brands in the past.

“We’re thrilled to partner with Marriott Hotels & Resorts as well as Steelcase on this exciting endeavor,” said Beth Viner, Associate Partner at IDEO. “It is our experience that our most innovative clients in the hospitality sector understand that it is not just about changing the physical space but instead choose to focus their attention on behavior and design.  Both Marriott and Steelcase are heavily invested in creating change that affects the total experience from beginning to end.”

Today’s work is more global and more social, and a new generation of workers demand and expect solutions that enable them to be untethered and collaborative.  With the first phase of this collaboration under way, Marriott Hotels & Resorts demonstrates its deep commitment to re-imagining hospitality for a new generation of global travelers.

About Steelcase Inc.
For 100 years, Steelcase Inc. has helped create great experiences for the world’s leading organizations — wherever work happens. Steelcase and our family of brands – including Steelcase, Coalesse, Designtex, Details, Nurture, PolyVision, and Turnstone - offer a comprehensive portfolio of furnishings, products and services designed to unlock human promise and to achieve social, economic, and environmental sustainability. We are globally accessible through a network of channels, including over 650 dealers.  Steelcase is a global, industry-leading, and publicly traded company with fiscal 2011 revenue of approximately $2.4 billion. Our workplace research is published through the Steelcase 360 Magazine, 360.steelcase.com and 360 iPad app.

About IDEO
IDEO is an award-winning global design firm that takes a human-centered, design-based approach to helping organizations in the public and private sectors innovate and grow.  The company identifies new ways to serve and support people by uncovering latent needs, behaviors, and desires.

About Marriott Hotels & Resorts
Marriott Hotels & Resorts continues to inspire and provide a balanced life on the road for discerning and high-achieving business and leisure travelers, offering warm, professional service; sophisticated yet functional guest room design; lobby spaces that facilitate working, dining and socializing; restaurants and bars serving international cuisine prepared simply and from the freshest ingredients; meeting and event spaces and services that are gold standard; and expansive, 24-hour fitness facilities. All Marriott hotels participate in the award winning Marriott Rewards frequent travel program that allows members to earn hotel points or airline miles for every dollar spent during each stay. For more information, visit www.MarriottHotels.com.

Visit Marriott International, Inc. (NYSE: MAR) for company information. For more information or reservations, please visit our web site at www.marriott.com, and for the latest company news, visit www.marriottnewscenter.com.

Connect with john.wolf@marriott.com

 

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March 15, 2012

Design Driven SpringHill Suites Sources Inspiration from Artists Nationwide to Enhance Guest Experience

Michael LaneFrom a nationwide design contest to an iAd poll, SpringHill Suites, Marriott International’s all-suite brand, pulls out all the stops when it comes to finding fresh and creative artwork to enhance its guest experience.  Guests checking in to SpringHill Suites this spring will encounter artwork that has either been vetted or created by local community artists.

Using Apple’s new outreach vehicle, iAd to reach a tech-savvy audience, the brand posted six different art images along with blurbs on their artists’ backgrounds.  More than 2,000 users then voted on the artwork they would like to see in the suites of new SpringHill Suites hotels.

“We chose innovative, up and coming artists because we feel their artwork would create unique experiences for our guests,” said Callette Nielsen, vice president and global brand manager for SpringHill Suites. “Design is the core element of our brand and getting the general public to select the winning piece helps our hotels stay current and energized.”

Michael Lane fell in love with digital photography shortly after sailing from British Columbia to Alaska on a freight boat with a few fellow photographers. His winning picture aligns well with the SpringHill Suites feel that incorporates organic and natural elements into its design but also brings an abstract edge with its cool illumination and lighting technique. Michael’s artwork will start being incorporated into SpringHill’s Suites later this year.  

In addition to artwork in the rooms, guests will also see a different kind of keycard this spring.  Last year, SpringHill Suites launched a National Key Card contest in search for originality for its 2012 special edition hotel key.  Nearly 400 artists nationwide sent in paintings, photography and digital art. Courtney Cotton’s dreamy painting won, allowing her art to be shared with thousands of guests at nearly 300 hotels starting April 1, gaining exposure to thousands of guests and visitors.  Courtney also happened to be an exhibitor at SpringHill Suite’s ArtNight, a brand initiative that transforms its lobbies into an art gallery for a night, featuring local artists.

“Our dedication to design and local art has come full circle,” said Nielsen. “Being able to provide a venue to exhibit talent in our communities is great, but using the actual work in our hotels, makes the connection even deeper and more meaningful.”

ArtNight events will take place again in April and May 2012 at SpringHill Suites hotels across the country.  For a complete listing of upcoming ArtNight events, check out http://www.facebook.com/springhillsuites?sk=events

For more information, please visit www.marriottnewscenter.com, www.springhillsuites.com or become a fan at www.facebook.com/springhillsuites

About SpringHill Suites
SpringHill Suites is ideal for business and leisure travelers who look for style and inspiration in their stay.  Featuring suites larger than traditional hotel rooms, SpringHill Suites makes it easy for guests to spread out and fully enjoy their space. Launched in November 1998, the brand currently has more than 280 locations in the United States and Canada.  SpringHill Suites along with over 3,100 Marriott-affiliated hotels worldwide, participate in Marriott Rewards, the guest reward program that allows its over 30 million members to earn points or airline miles for each dollar spent during each stay. For more information, visit www.springhillsuites.com.

Visit Marriott International, Inc. (NYSE: MAR) for company information. For more information or reservations, please visit our web site at www.marriott.com, and for the latest company news, visit www.marriottnewscenter.com.

Connect with nina.herrera-davila@marriott.com

 

 

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January 11, 2012

Roomkey.com, Innovative New Hotel Search Engine, Launched by Venture Founded by Six of the World's Leading Hotel Companies

Room Key Partners PageComprehensive Website for Hotel Searching Offers Consumers Greater Flexibility, Accuracy and Assurance in their Booking Decisions
Provides Powerful, Cost-effective Booking Channel to Industry Participants.

DALLAS, January 11, 2012 – Room Key, a new venture owned by six of the world’s leading hotel companies, today announced that it has launched Roomkey.com, an innovative new online hotel search engine that will provide the simplicity, transparency and breadth of choice consumers expect from a search engine, while delivering the flexibility, accuracy and assurance consumers expect from the hospitality industry.

Founded by Choice Hotels International (NYSE: CHH), Hilton Worldwide, Hyatt Hotels Corporation
(NYSE: H), InterContinental Hotels Group (NYSE: IHG), Marriott International, Inc. (NYSE: MAR) and
Wyndham Hotel Group, part of the Wyndham Worldwide Corporation (NYSE: WYN), or their respective affiliates, and led by a highly regarded management team, Roomkey.com provides travelers a search and book experience tailored for ease of hotel shopping through an uncluttered and trustworthy site. It will give consumers confidence that they have made the right choice by providing accurate hotel information straight from the source. From searching through to booking directly with the hotel, Roomkey.com enables consumers to search, book and relax.

This unique offering will quickly evolve to offer independent reviews, and the ability to compare, plan
and share with friends and family. Room Key will initially focus on serving U.S. travelers, followed
shortly after launch by the expansion of the site to English-speaking regions outside the U.S.

John F. Davis III, a highly experienced hospitality industry visionary with a history of entrepreneurial
successes, is Chief Executive Officer of Room Key. He leads a veteran executive team with deeply relevant and complementary experience and accomplishments, including Chief Marketing Officer Stephany Verstraete and Chief Technology Officer J. Kurt Zimmer.

The Company acquired its technology platform from hotelicopter in an asset deal that closed last year. This innovative and flexible hotel search and direct connect platform allows Room Key to evolve and enrich the user experience quickly. Additionally, hotelicopter’s affiliate platform will provide destination marketing organizations with a hotel marketing platform that helps drive more direct bookings to their local hotels, now under the Room Key Solutions brand.

Mr. Davis said, “Finding the right hotel is complex and, unlike booking a flight or reserving a car, it is a
personal decision process - one which no one understands better than hoteliers. We believe
Roomkey.com will provide consumers with an innovative resource that will give them unprecedented confidence in their booking decisions by fulfilling their hotel search needs with comprehensive and trusted content, and over time, through additional features such as the ability to connect and share their plans with family and friends - all provided through a simple and flexible site experience.”

Robert McDowell, Senior Vice President, Global Distribution, Choice Hotels International, said, “We at
Choice are thrilled to be a part of Room Key alongside these five other global hotel companies. In the face of a staggering number of online booking options, our goal is to make the experience of finding the right hotel as personal and enjoyable as the experience of staying in one.”

Chuck Sullivan, Senior Vice President, Global Online Services, Hilton Worldwide, said, “Hilton
Worldwide is extremely pleased to join this unique venture that will provide customers with a wide
range of travel options and the confidence that they will receive exceptional rates by booking directly with suppliers through Room Key.”

John Wallis, Global Head of Marketing and Brand Strategy, Hyatt Hotels Corporation, said, “With an experienced management team in place and a compelling search tool unique to the market today, Room Key is well positioned for success and will quickly become a large scale marketplace offering highly qualified hotel booking leads to our owners and franchisees. We welcome and encourage additional hospitality companies to become commercial partners with Room Key.”

Steve Sickel, Senior Vice President, Distribution and Relationship Marketing, InterContinental Hotels Group, said, “IHG is always seeking new ways to innovate in order to consistently deliver a world class experience for guests - from the moment they choose to book one of IHG’s seven hotel brands, through to the quality of their stay and beyond.  Like so many of IHG’s online innovations, Roomkey.com is another industry first, offering guests breadth of choice alongside all the benefits from booking directly through our own websites.”

Shafiq Khan, Senior Vice President of eCommerce, Marriott International, said, “Room Key’snew and unique offering will embody the best of what hotel company websites offer consumers, giving them confidence in their booking decisions – a personalized and welcoming experience that offers flexibility, accuracy, and benefits of booking with the hotel companies’ proprietary sites.  In addition, the immediate scale of this venture will deliver meaningful value to our owners and franchisees by showcasing their properties.  This is an exciting new venture, and Marriott International looks forward to actively supporting Room Key’s growth.”

Flo Lugli, EVP Marketing, Wyndham Hotel Group, commented, “This offering will be of great value for our owners and for consumers as well.  The Room Key website will enable our owners and franchisees to expand the reach of our own, cost-effective direct booking channels, and will also provide consumers with all of the information they’ll need to have confidence in their booking decisions.  We believe consumers will value the relevant pricing information, independent reviews, and in-depth property information the site will offer, and we are proud to be part of an effort that brings such clear benefits to the industry and consumers.”

Management Biographies

John F. Davis III, Chief Executive Officer
Most recently CEO of BirchStreet, John is a well-respected veteran entrepreneur in the online commerce and hospitality sectors with many successful ventures to his credit.  In 1989, he launched Pegasus, the first hotel distribution switch technology, which streamlined GDS and Internet connectivity for hotels worldwide.  In 1992, he launched the industry’s first hotel commission clearinghouse for payments to travel agents.  In 1996, he led the launch of the Web’s first hotel online booking service.  In 1982, he co-founded the world’s first toll-free floral ordering company, 1-800 Flowers.

Stephany Verstraete, Chief Marketing Officer
A seasoned marketing executive with over 15 years of broad experience working for respected industry leaders in the consumer goods and online travel industries, Stephany has built young companies and brands into global market leaders.  She spent 6 years at Expedia, Inc., where she held several marketing leadership roles overseeing all online demand generation and worldwide customer retention efforts for Expedia.com. Stephany began her career in marketing and sales roles at Kraft Foods North America and Frito Lay.

J. Kurt Zimmer, Chief Technology Officer
Kurt is a deeply experienced senior information technology executive with a track record of delivering innovative, industry-leading solutions.  Kurt comes to Room Key from TIAA-CREF, where he was a Vice President and Head of Enterprise Architecture, IT Strategy and Application Development responsible for leading a broad transformation of front, middle and back office systems.  Prior to that, he held several technology leadership positions at well-known companies in the financial and consulting industries.  He began his career at Dupont in 1981, serving in several IT roles there, including Chief Technology Architect. 

About Room Key
Room Key is a new venture that has developed an innovative online hotel search engine, Roomkey.com,which provides the simplicity, transparency and breadth of choice consumers expect from a search engine, while delivering the flexibility, accuracy and assurance consumers expect from the hospitality industry.  Room Keywasfounded by six of the world’s leading hotel companies – Choice Hotels International, Hilton Worldwide, Hyatt Hotels Corporation, InterContinental Hotels Group, Marriott International and Wyndham Hotel Group– and is led by a highly regarded management team.

Contacts:
Tom Marder and Stephanie Hampton
(301) 380-2553/(301) 380-1217
thomas.marder@marriot.com or stephanie.hampton@marriott.com

Additional Media contacts:
Denise DesChenes / Briana Kelly / Robyn Nentwig
Sard Verbinnen & Co
212-687-8080
Roomkey-sardverb@sardverb.com

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November 30, 2011

The New Marriott Mobile Speaks Your Language – Wildly Popular App for iPhone, iPod touch, and Android™ Devices Now Available in Five Languages

Marriott Mobile Ap ChineseReflecting Marriott International’s (NYSE:MAR) increasing focus on global markets, the company is now offering its successful mobile app for iPhone, iPod touch, and Android devices in Chinese, Spanish, German and French. [See below for slideshow of images.] First introduced in English three months ago, the app has already been downloaded more than 500,000 times. Travelers were so eager for the new Marriott mobile booking app that in less than two days after introduction it became the most downloaded free travel app and the fourth most downloaded free app in the iTunes App Store.  
Don’t have an iPhone, iPod touch, or Android device?  No problem.  The company also announces the launch of its all new “app-like” Marriott mobile website in Chinese, Spanish, German and French, as well as English, that can be accessed from any web-enabled mobile device – the site even has an “app like feel,” from taps to finger-swipes. 

“As the Marriott International portfolio of hotels expands and diversifies worldwide, we are putting a premium on investing in our eCommerce channels, including mobile,“ said Shafiq Khan, senior vice president, eCommerce for Marriott International. “The launch of the app and new mobile website in four additional languages demonstrates Marriott’s commitment to serving our customers by speaking their language while they are on the go.”

The new Marriott Mobile tools enable time-crunched travelers to quickly find nearby hotels, book a room, check their upcoming reservations and get details about their hotel, including photos. With the app and mobile website, travelers can also enroll in Marriott Rewards, check their point balance, and even find out what’s happening in the local area. 

To download the free Marriott app in Chinese go to www.marriott.com.cn/marriott/mobile-apps.mi, in Spanish go to www.espanol.marriott.com/marriott/mobile-apps.mi, in German go to www.marriott.de/marriott/mobile-apps.mi, and in French go to www.marriott.fr/marriott/mobile-apps.mi. The English version is available at www.marriott.com/marriott/mobile-apps.mi.

As further validation of Marriott International’s long-term mobile strategy, Internet Retailer predicted in September that Marriott Mobile would be the third largest mobile commerce sales platform in the world in 2011, behind only Amazon.com and Apple.  The success of Marriott Mobile builds on the success of Marriott.com. In 2010 based on property-level sales, Marriott.com ranked among the top ten consumer retail websites in the world. 

Marriott’s mobile app for smartphones and its upgraded mobile website were developed by Kony Solutions, which provides unique Write Once, Run Everywhere platform technology utilizing its work with Kony Solutions. The platform leverages a single application definition so applications are designed and developed just once, meaning Marriott will be able to deliver richer content to its guests more quickly. Marriott’s mobile website and apps are hosted and managed by AT&T and include quality control testing to ensure the most positive user experience.

Visit Marriott International, Inc. (NYSE: MAR) for company information.  For more information or reservations, please visit our web site at www.marriott.com, and for the latest company news, visit www.marriottnewscenter.com.
*AT&T products and services are provided or offered by subsidiaries and affiliates of AT&T Inc. under the AT&T brand and not by AT&T Inc.

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November 08, 2011

Courtyard by Marriott Takes Virtual Concierge to the Next Level and Beyond with New GoBoard® 4.0

Courtyard Goboard 4.0In today’s world, travelers expect to have relevant information readily available at any given time. Courtyard by Marriott, a pioneer and leader in the world of virtual concierge, understands and offers them exactly what they want at their fingertips. Along with its partner, Four Winds Interactive, Courtyard today pushes hospitality technology to the next level by unveiling the new and exciting GoBoard® 4.0. 

Launched in 2008, the award winning GoBoard®  has evolved to serve the needs of guests and the constantly changing technological requirements of business and personal travelers worldwide. The new 4.0 version highlights mobile integration, enhancing the user experience with features such as Microsoft Tags.

“We are thrilled to present this new technology to our guests,” said Janis Milham, vice president and global brand manager for Courtyard by Marriott. “The new GoBoard®  4.0 features allow travelers to access information easily and to maximize the use of the GoBoard’s offerings. This development helps us deliver on our brand promise of giving our customers more options to empower them while on the road.”

The enhanced GoBoard® 4.0 includes:
▪ Microsoft Tags – Attached to all local information options on the GoBoard®. Guests can now send directions from the GoBoard®  directly to their smart phones. 
▪ ADA (Americans With Disabilities Act) friendly – The ADA button located in the lower right-hand corner of the screen enables access to information and features on the GoBoard®  for those with disabilities.
▪ Flight information – Immediate access to detailed flight departure and arrival information for all local airports.
▪ Expanded view – Full-screen access to popular content offerings including Entertainment & Local Events, Hotel Information and Air & Ground Transportation details.
▪ Walking directions – Access to walking directions through a new directional option that has been added to all destinations.

Together with Four Winds Interactive, Courtyard created the GoBoard®  to serve as a key component of its redesigned lobby environment that offers guests an open and flexible space to “eat, drink and connect.” Along with media pods, Wi-Fi and a variety of seating zones, the redefined space is ideal for everything from pop-up meetings to social gatherings. The GoBoard®  serves as the center of information, providing real-time content including news, weather, travel details and local area mapping. Currently available in more than 390 locations worldwide, the GoBoard®  was designed with today’s busy traveler in mind.

“We have worked closely with Marriott to identify enhancements that would make the guest experience with the GoBoard® more efficient and dynamic,” said David Levin, president, Four Winds Interactive. “The GoBoard® has garnered critical acclaim and recognition not just throughout the hospitality market, but the digital signage industry as a whole, which speaks to its versatility and relevance.”

The GoBoard® is currently located at more than 390 Courtyard properties across the United States, as well as at three airport “lobby zones” in Baltimore, Phoenix and Houston that will showcase the new Courtyard experience this fall. Internationally, the GoBoard®  has been installed at 25 hotels in more than 10 countries, including Germany, France, India, China, Mexico and Canada. Courtyard expects to add GoBoards to all domestic and international hotels in the next few years. Apart from the virtual concierge capability, the international GoBoards also feature multi-lingual capabilities.

Courtyard by Marriott offers a refreshing environment that helps guests stay connected, productive and balanced.   Intuitive services and design accommodate guests’ needs for choice and control.  With more than 900 locations in 35 countries, Courtyard by Marriott hotels participate in the award winning Marriott Rewards frequent travel program that allows members to earn hotel points or airline miles for every dollar spent during each stay.  For more information go to www.courtyard.com.

Visit Marriott International, Inc. (NYSE: MAR) for company information. For more information or reservations, please visit our website at www.marriott.com, and for the latest company news, visit www.marriottnewscenter.com.  

Four Winds Interactive (FWi) provides a software platform for developing, deploying and managing digital communications networks on digital signs, interactive kiosks, web and mobile devices. FWi’s solution makes it possible to quickly and easily create dynamic messages to inform, educate and motivate your audiences through a single solution that supports all of your digital communications applications.  Visit www.fourwindsinteractive.com for more information.

Connect with jackie.berra@marriott.com

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August 23, 2011

So Many Hotels, So Little Time, Problem Solved

Marriott ap screen grab The New Marriott Mobile – Free App Now Available on iPhone®, iPod touch®, BlackBerry® and Android™ Devices.

 You and your Smartphone need a vacation. Marriott International (NYSE:MAR) announces the perfect travel companion™ to make it easier than ever to plan and book your next hotel stay wherever you are. Marriott has launched a brand new, free mobile app for iPhone, BlackBerry, and Android devices. Don’t have one of these devices?  No problem.  Marriott also announces the launch of its all new “app-like” mobile website that can be accessed from any web-enabled mobile device – the site even sports that “app feel,” from taps to finger-swipes. 

To download the free Marriott app go to: www.Marriott.com/mobile, test drive it and then write a review in the App Store, Android Market or BlackBerry App WorldTM.

The new Marriott Mobile tools enable time-crunched travelers to quickly find nearby hotels, book a room, check their upcoming reservations and get details about their hotel, including photos. With the app and mobile website, travelers can also enroll in Marriott Rewards, check their point balance, and even find out what’s happening in the local area. 

“We know that more than half of hotel reservations made using mobile devices are for same-day stays.  This shows how rushed mobile travelers are; speed and choice are critical,” said Shafiq Khan, senior vice president of eCommerce, Marriott International. “With a few taps, you can now get immediate access on-the-go to our 3,600 hotels across 13 brands in 71 countries.”

eMarketer predicts that 29 million consumers will plan travel on the mobile internet in 2012, a more than 50 percent increase over 2011 levels. They also forecast consumers booking travel on their mobile devices will nearly double to 15 million by 2012. Through June of this year, Marriott’s mobile website has been averaging nearly 2.6 million visits a month and $21 million in property-level revenue a month, which is more than three times the volume compared to the same time period from the year before. Apps are the next natural extension to fuel Marriott International’s rapid online growth through Marriott.com. In 2010 based on property-level sales, Marriott.com ranked among the top ten consumer retail websites in the world. 

Marriott’s mobile app for smartphones and its upgraded mobile website were provided and developed by AT&T as part of AT&T’s Mobile Enterprise Applications Platform, which provides unique Write Once, Run Everywhere platform technology utilizing its work with Kony Solutions. The platform leverages a single application definition so applications are designed and developed just once, meaning Marriott will be able to deliver richer content to its guests more quickly. Marriott’s mobile website and apps are hosted and managed by AT&T and include quality control testing to ensure the most positive user experience.

Visit Marriott International, Inc. (NYSE: MAR) for company information.  For more information or reservations, please visit our web site at www.marriott.com, and for the latest company news, visit www.marriottnewscenter.com.
*AT&T products and services are provided or offered by subsidiaries and affiliates of AT&T Inc. under the AT&T brand and not by AT&T Inc.

Connect with john.wolf@marriott.com

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August 02, 2011

Marriott's Website Named Fastest in Industry by USA Today Study

Top-Ten Consumer Website Ranked #1 in Performance.

When booking a hotel room online, marriott.com users are experiencing the best the Internet has to offer.  According to a recent USA Today-commissioned study, Marriott International (NYSE: MAR) beat all others as the fastest and best performing lodging website.

By winning the top spot, marriott.com (http://www.marriott.com) earned the Gold Award for “Best of the Web.”  This designation came from USA Today’s partner in the study, Compuware.  The study’s metrics included speed, navigation and room details.  Extensive testing found that marriott.com loads quicker than two seconds.  Other hotel websites were sluggish, some taking up to eight seconds to load. 

For our guests, booking a room online is the beginning of their hotel experience and this study validates our own customer surveys.  Our guests give marriott.com high marks.

“We design our websites to please our guests, who are looking for speed, rich content, features and ease of use,” said Shafiq Khan, Senior VP e-commerce, Marriott International.  “Delivering on all of these simultaneously is a difficult balancing act, made even more challenging by the fact that we have practically re-invented our website in the last 18 months.”  

“Marriott’s commendable site performance is proof that it puts its customers’ online experiences front and center,” said Bruce Reading, Senior Vice President, Compuware.

Marriott.com has more than 12 million visits monthly and growing.  It is among the top ten consumer retail sites in the world in revenue.  Through its main website, users can access home pages for more than 3600 hotels globally.  Marriott’s multilingual websites are supported by services and technology from www.translations.com.

Compuware, a technology performance company, tested 47 hotel booking sites using its “Gomez platform.” Click here to read the study methodology: http://bit.ly/jaIqSE

Visit Marriott International, Inc. (NYSE: MAR) for company information. For more information or reservations, please visit our web site at www.marriott.com , and for the latest company news, visit www.marriottnewscenter.com.

COMPUWARE
For nearly 40 years, Compuware has led the way on solutions for application performance management, business portfolio management and mainframe solutions. Its “Gomez” benchmarks are the industry leader in comparing websites.  Compuware makes the world’s most important technologies perform at their best. When technology performance really matters — and it matters now more than ever — organizations, including 46 of the top 50 Fortune 500 companies and 12 of the 20 most visited U.S. web sites, turn to Compuware.

Connect with sarah.lee2@marriott.com 

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