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146 posts categorized "Ritz-Carlton"

10/31/2014

A Night Of The Arts At The Ritz-Carlton, Vienna, Featuring The Works Of Klimt And Schiele And A Private Performance By Star Pianist Marialena Fernandes

The Ritz-Carlton ViennaVIENNA AUSTRIA October 31, 2014 - The Ritz-Carlton, Vienna will host A Night of the Arts on 4th December 2014 exclusively for members of The Ritz-Carlton Rewards program. This unique occasion will feature a one-of-a-kind look at the works of 19th century Austrian painters Gustav Klimt and Egon Schiele in partnership with international fine arts resource MasterArt Society and a private performance by star pianist Marialena Fernandes. The evening will be complemented by an intimate four-course dinner prepared by Executive Chef Andreas Mahl and luxury overnight accommodations with a view over the Ring Boulevard. MasterArt Society brings together renowned art professionals, affluent collectors and investors, as well as the world’s leading entrepreneurs – bound together by a passion for beauty, an interest in prestigious cultural events, and an unrelenting desire to acquire the very finest in art. 

 

Born in Mumbai, India, Marialena Fernandes gained the Licentiate Diploma of the Royal Schools of Music in 1967. After graduating in Psychology from Mumbai University and winning a prize at the Bicentennial Piano Competition of Ludwig van Beethoven, she was awarded a scholarship for further musical education at the University of Music and Performing Arts in Vienna, where she received her Diploma in Piano and Chamber Music Performance with unanimous distinctions and a Magister Artium (Master of Arts) degree in Musical Education. Fernandes has given solo recitals and played in chamber music and orchestral concerts in most European capitals as well as the U.S., Australia, Africa and Asia. Nowadays, she is an artistic director and international program curator of crossover projects incorporating classical, jazz and world music, with an emphasis on improvisation. She has also initiated several projects focusing on women composers and gender themes. In June 2013, Fernandes completed her doctoral thesis and obtained the title Doctor of Philosophy.  

 

Exclusively available to members of the hotel reward program, The Ritz-Carlton Rewards®, a unique art exhibition of the works of Austrian painters Gustav Klimt, most famous for painting The Kiss, and Egon Schiele, provided by Wienerroither & Kohlbacher Fine Art Gallery of Vienna will be available for exclusive viewing. During the four-course epicurean experience by Executive Chef Andreas Mahl, Andrea Glanninger-Leitner, a renowned art historian, specialized in Pre-Raphaelite works, Symbolism  and Secession Art focusing on Klimt and Schiele will address attendees. As a memento of this experience, each couple will receive a memorable gift from Vienna.

 

Access to this special event at The Ritz-Carlton, Vienna is available to Rewards members at €865 per couple and includes:  

 

  • Luxury overnight accommodation in a Premium Room with a view over the Ring Boulevard
  • A sumptuous breakfast buffet, internet access and parking
  • Cocktail reception and four-course dinner prepared by Executive Chef Andreas Mahl
  • Fine wine selections with each course
  • A private performance by star pianist Marialena Fernandes
  • A private art exhibition and an address by an expert on the work of Klimt and Schiele

 

A dinner only experience, excluding overnight accommodation is also available for €430 per couple and includes valet parking.

 

Members of The Ritz-Carlton Rewards may secure reservations by calling Ms. Gilla Hellmuth at

 

+43 1 311 88 119104 or by emailing reservations.vienna@ritzcarlton.com. To become a member of The Ritz-Carlton Rewards, please visit http://www.ritzcarlton.com/en/Rewards/Default.htm.

 

For further event details, please visit http://www.ritzcarlton.com/en/Rewards/Promotions/Night-of-the-Arts-Vienna.htm.

About The Ritz-Carlton Hotel Company, LLC
The Ritz-Carlton Hotel Company, L.L.C., of Chevy Chase, Md., currently operates 87 hotels in the Americas, Europe, Asia, the Middle East, Africa, and the Caribbean. More than 30 hotel and residential projects are under development around the globe. For more information, or reservations visit the company web site at www.ritzcarlton.com. The Ritz-Carlton Hotel Company, L.L.C. is a wholly-owned subsidiary of Marriott International, Inc. (NASDAQ:MAR).

 

 

Connect with rosemary.trigg@ritzcarlton.com

 

10/28/2014

Authentic Wellbeing Experiences at The Ritz-Carlton Spas Worldwide Invigorate and Renew With Regional Traditions and Products

The Ritz-Carlton SpaDiscover local cultures through unique Spa experiences in Hong Kong, Arizona and Istanbul 

London, UK, October 28, 2014 - The Ritz-Carlton Hotels offer a wealth of luxury spa experiences with an authentic sense of place at hotels and resorts around the world. High above Hong Kong, healing jade rollers are used to ease and rejuvenate the eyes, while in the Arizona desert, Hohokam Native American traditions are the inspiration for the resort’s basalt stone massage, and a quintessentially Turkish Hammam cleansing awaits in Istanbul.                  

The Ritz-Carlton SpasTravellers can be sure of a unique experience at each of The Ritz-Carlton Spas where traditions and natural products are woven into the therapies and rituals for a truly authentic treatment. From Asia to the Americas, each Spa creates a refuge from the pace of everyday life, tailoring the experience for every guest with personalised signature treatments.

Soaring above Kowloon, The Ritz-Carlton Spa by ESPA is a relaxing haven in the heart of bustling Hong Kong. East meets West in the therapies available which include indigenous healing lava shell and Chinese massage techniques in the Spa’s signature treatments. The Radiance Jade Facial revitalises and brightens tired skin and incorporates semi–precious jade stones to ease the eyes and melt away the stresses of everyday life.

The Ritz-Carlton SpaIn the heart of the Sonoran desert in Tucson, Arizona, The Ritz-Carlton Spa, Dove Mountain uses ancient therapeutic rituals to push away the stresses of the modern world. Many of the eco-holistic therapies available at the luxury resort use locally gathered gems, plants or stones. The Hohokam Stone Massage uses mineral-rich basalt stones found in Salt River, Arizona. They are collected locally and are believed to assist with physical and mental healing as well as having the natural properties to retain heat for this therapy.

Istanbul straddles two continents and is a tantalising blend of European and Asian cultures. The traditional Turkish Hammam at The Ritz-Carlton Spa is a cleansing ritual of scrubbing, soaping and massage which refreshes and invigorates leaving a sense of renewal. The process includes a steam bath followed by an exfoliation with a “kese” glove and natural soap, then cleansing with fresh water and a body massage. Hammam therapists are local specialists either with a strong family tradition or a wealth of experience in the country’s best hammams. The Hammam rooms at the hotel’s spa incorporate overflowing marble basins, brass taps, bright ornate tiles and refracted light from stained glass windows reflects in the water, creating a relaxing sanctuary.

In Japan, the anti-oxidant properties of the local green tea from the Uji region of Kyoto are an essential element in the Ryokucha Serenity Ritual at The Ritz-Carlton Spa in Kyoto. Hotel Arts Barcelona’s beach front setting inspired the 43 Sea Experience which includes sea shells used on pressure points to release energy, followed by relaxing in the light sea breeze on the outdoor terrace high up above the Mediterranean.  Six Senses Spa at Sharq Village & Spa incorporates traditional Qatari design features and a labyrinth of weaving pathways, cascading fountains and lush greenery, creating a sense of inner peace and wellbeing.  The treatment rooms are inspired by a traditional Qatari environment with heated stone massage beds, mud baths and private majlis meeting areas.

The Ritz-Carlton Spas reflect the rich natural and cultural heritage of their locations and bring them to life through signature treatments for guests to discover and enjoy.  Reservations may be made by calling the spas directly, or by requesting a service online from the hotel’s website.

About The Ritz-Carlton Hotel Company, LLC
The Ritz-Carlton Hotel Company, L.L.C., of Chevy Chase, Md., currently operates 87 hotels in the Americas, Europe, Asia, the Middle East, Africa, and the Caribbean. More than 30 hotel and residential projects are under development around the globe. For more information, or reservations visit the company web site at www.ritzcarlton.com. The Ritz-Carlton Hotel Company, L.L.C. is a wholly-owned subsidiary of Marriott International, Inc. (NASDAQ:MAR).

Connect with rosemary.trigg@ritzcarlton.com

10/07/2014

Design a Classic Travel Poster With the Ritz-Carlton App

Ritz-Carlton postersApp Now Allows Creation of Personalized, Shareable Travel Posters

Chevy Chase, Md., October 7, 2014 – The Ritz-Carlton knows the value of a photo is not only its aesthetic quality, but in the memory that it prompts. Enhancements to the luxury hotel company’s app went live today, allowing the creation of personalized travel posters on smart phones and tablets to all Ritz-Carlton App users.

The beautiful island sunset you just enjoyed over a glass of wine can now be personalized with a travel stamp, custom frame and caption and instantly uploaded to Facebook, Twitter, or Instagram. The Ritz-Carlton is renowned for the importance it places on creating indelible memories for its guests.  Providing a digital tool to curate a memory-evoking travel poster is an extension of a commitment to make every travel experience at each Ritz-Carlton hotel or resort a special moment.

“A picture is worth a thousand words and a beautiful way to hold on to the memories we want to preserve” said Ed French, Chief Sales and Marketing Officer, The Ritz-Carlton Hotel Company, L.L.C. “Our guests can now curate their own images with special filters, effects, the ability to crop, to add destination titles, stamps and to create vintage-style posters that capture their favorite travel memories. They will then be able to share their posters across social media channels, or save them to a personal on-device camera roll, storing the travel memory forever.”

The steps to create a travel poster are simple. Upon opening The Ritz-Carlton App, users should click to open the travel posters feature. From there, select the option to access a photo from the album or take a photo. A photo editor tool provides 48 destination stamps, stickers, frames, effects and cropping tools. When completed, the ability to add a caption and post to Facebook, Twitter or Instagram is at the click of a button.

Guests are also encouraged to share their poster across social channels using #RCMemories for the chance to have a signature travel moment captured by The Ritz-Carlton and shared on the brand Instagram channel, or on ritzcarlton.com/yourmemories, which displays photos of captured moments as they are shared by guests on Twitter and Instagram and tagged with #RCMemories.  As travelers share their personal experiences at Ritz-Carlton hotels and resorts, The ‘Your Memories’ page displays inspiring, dynamic, mosaic-like wall of images that is continuously refreshed.

Capture the beauty of the world as you travel. Show what you saw and experienced. Those moments — your moments — are the ones you'll want to share and remember.

The Ritz-Carlton App is available for immediate download by visiting www.ritzcarlton.com/app.

Destination stamps include:
Americas - Arizona, Half Moon Bay, San Francisco, Los Angeles, Lake Tahoe, Palm Springs, California, Colorado, Florida, Naples, Miami, Orlando. Georgia, Maui, New Orleans, Boston, St. Louis, New York City, Philadelphia, Dallas, Washington, DC, Toronto, Cancun

Europe - Vienna, Berlin, Lisbon, Canary Islands, Moscow, Istanbul, Barcelona

Middle East - Bahrain, Israel, Oman, Qatar, Riyadh, Dubai, Abu Dhabi

Asia Pacific - Beijing, Shanghai, Hong Kong, Sanya, Chengdu, Bangalore, Kyoto, Tokyo

About The Ritz-Carlton Hotel Company, LLC
The Ritz-Carlton Hotel Company, L.L.C., of Chevy Chase, Md., currently operates 87 hotels in the Americas, Europe, Asia, the Middle East, Africa, and the Caribbean. More than 30 hotel and residential projects are under development around the globe. For more information, or reservations visit the company web site at www.ritzcarlton.com. The Ritz-Carlton Hotel Company, L.L.C. is a wholly-owned subsidiary of Marriott International, Inc. (NASDAQ:MAR).

Connect with allison.sitch@marriott.com

09/22/2014

The Ritz-Carlton Hotel Company, L.L.C. Adds One Bal Harbour to Florida Portfolio of Hotels

The Ritz-Carlton Bal Harhour guestroomThe Ritz-Carlton Flag is Raised Today in Bal Harbour, Miami

Chevy Chase, Md. – October 2, 2014 –The Ritz-Carlton Bal Harbour, Miami officially becomes the tenth property in the hotel company’s award-winning Florida portfolio.   

The 18-story glass signature designed tower overlooks the beautiful Atlantic Ocean and Intracoastal water way and sits on five sumptuous acres of landscaped gardens and 750-feet of white sandy beach in the ultra-exclusive neighborhood of Bal Harbour. The neighborhood is best known for its upscale shops and restaurants and the close proximity to South Beach.

All of the 124 elegant contemporary designed suites, including a magnificent 2,800-square-foot penthouse suite, have spectacular ocean-front views and feature European wood cabinetry and granite countertops, stand-alone egg-shaped tubs in bathrooms, expansive living and large terraces with unparalleled views.

“We are very excited to partner once again with the ownership groups of The Ritz-Carlton, South Beach; the Lionstone Group, an entity of the Lowenstein Family and Flag Luxury Group, LLC led by Paul and Dayssi Kanavos said Herve Humler, president and chief operating officer of The Ritz-Carlton Hotel Company. “The hotel has already earned a reputation as of one of Florida’s most desirable and unique locations and adding The Ritz-Carlton service excellence to the spectacular surroundings should transform The Ritz-Carlton Bal Harbour, Miami into one of the world’s most sought after places to visit.”

A centerpiece of the resort is the 10,000 square-foot waterfront spa; a sanctuary promoting renewal and revitalization. Ten private treatment suites complete with ocean views, a serene waterfront terrace and a reflecting room for pre-and post-treatment relaxation in addition to a state of the art fitness center, are available to hotel guests and residents in the community.

A spectacular European-edged outdoor swimming pool, a beautiful beach and luxury cabanas with private hot tubs provide multiple options for guests wishing to enjoy the Florida sunshine and fresh ocean breezes in a tranquil setting. Savory bites are served at the resort’s fabulous restaurant and pool bar & grill.

For meetings and special events, the hotel provides a variety of venues for every occasion from business groups to destination weddings with 2,400 square feet of indoor space and an additional 3,400 square feet of outdoor terraces. The meeting and entertainment rooms are fully equipped with state of the art audio visual equipment and are capable of accommodating 110 guests.

Humler noted “Florida continues to offer tremendous potential to the luxury traveler and the opening of The Ritz-Carlton Bal Harbour, Miami is a key strategic move to expand our presence across a region beloved by Ritz-Carlton guests.”

About The Ritz-Carlton Hotel Company, LLC
The Ritz-Carlton Hotel Company, L.L.C., of Chevy Chase, Md., currently operates 87 hotels in the Americas, Europe, Asia, the Middle East, Africa, and the Caribbean. More than 30 hotel and residential projects are under development around the globe. For more information, or reservations visit the company web site at www.ritzcarlton.com. The Ritz-Carlton Hotel Company, L.L.C. is a wholly-owned subsidiary of Marriott International, Inc. (NASDAQ:MAR).

About Lionstone Group
Miami-based Lionstone Group has a 50-year track record of owning, developing, leasing, and managing hospitality and residential properties throughout South Florida.  Lionstone’s property and development portfolio includes distinctive projects such as The Ritz-Carlton, South Beach; EPIC Residences & Hotel; and the first Virgin Hotel located in Chicago. For more information, visit www.lionstone.net.

 

About Flag Luxury
Having planned and completed over $4 billion of hospitality, retail, entertainment and residential projects, Flag Luxury is a leader in its industry. Notable recent projects include The Ritz-Carlton, South Beach; The Ritz-Carlton, Coconut Grove and Residences; The Ritz-Carlton Golf Club and Spa Jupiter; The Shelborne Wyndham Grand South Beach; The Wyndham Orlando Resort; I Shops Retail Orlando; I-Drive 360 Orlando entertainment and retail complex; the Harmon Retail Center on the Las Vegas Strip; and The Ritz-Carlton Shops South Beach. Flag Luxury currently has over $1 Billion of new projects in its pipeline in New York City, Miami and San Francisco.

Connect with allison.sitch@ritzcarlton.com

09/16/2014

The Ritz-Carlton Crafts Picture Perfect Memories as Largest Luxury Wedding Atelier in Asia Pacific

Ritz-Carlton weddingsHong Kong, September 16, 2014 - Wedding planners at The Ritz-Carlton are redefining the art of the wedding atelier by curating artisanal luxury wedding shows fuelling the dreams of couples looking for an intimate affair or a lavish dream wedding that would rival royalty.

In Asia-Pacific alone, The Ritz-Carlton creates more than 2,000 luxury weddings each year, making The  Ritz-Carlton the largest luxury wedding atelier and host in the region.  Each wedding is elegantly choreographed in opulent detail with handpicked artisans, resulting in picture perfect memories. Some senior wedding planners alone have orchestrated over 500 weddings each.

These real weddings from around the world can now be seen in the first Chinese edition of The Ritz-Carlton Weddings magazine which was launched this month. Romantic weddings featured include the Princess Bride, the story of a Chinese couple who created their very own Royal Wedding at The Ritz-Carlton, Tianjin, which recreated an enchanted forest in the hotel’s ballroom and a horse and carriage ride around the old city quarter. Extraordinary destination weddings include underwater weddings in Phulay Bay, a Ritz-Carlton Reserve in Krabi, Thailand while venues with dramatic skylines of Hong Kong and Shanghai have also been created for couples looking for a white wedding in the sky.

“Creating milestone moments and transforming dreams into reality have always been the hallmarks of a Ritz-Carlton dream wedding,” said Michelle Caporicci, Regional Vice President – Sales and Marketing in Asia Pacific. “Many couples look for themes that fit their personalities while balancing the needs of their respective families, which our wedding planners help them to navigate. The wedding fairs we create in each of our hotels are the first step to help them imagine their dreams.”

“The Ritz-Carlton Wedding Magazine has always been a way for couples and their families to showcase the latest trends and ideas. Having a Chinese edition for the first time is a major step in showcasing international and regional trends in language,” she added.

Curating wedding shows with the right luxury artisans and partners and sharing stories of some of our couples is one way to inspire brides and their families. On ritzcarlton.com, couples can use a wedding planning checklist to dream about every detail, and then a wedding specialist flawlessly brings the event together.  From the creation of invitations and favors to florists, talented couturiers, photographers, lingerie and jewelers, The Ritz-Carlton Wedding Fairs bring these dreams to life in dramatically staged themed showcases that put couples in their wedding. 

“Bringing weddings to life through shows and the wedding magazine displays the creativity of our ladies and gentlemen and the artisans who work with us and showcases the unforgettable memories we help to create,” she said.

About The Ritz-Carlton Hotel Company, LLC
The Ritz-Carlton Hotel Company, L.L.C., of Chevy Chase, Md., currently operates 86 hotels in the Americas, Europe, Asia, the Middle East, Africa, and the Caribbean. More than 30 hotel and residential projects are under development around the globe. For more information, or reservations visit the company web site at www.ritzcarlton.com. The Ritz-Carlton Hotel Company, L.L.C. is a wholly-owned subsidiary of Marriott International, Inc. (NASDAQ:MAR).

Connect with ainslie.cheung@ritzcarlton.com

09/08/2014

The Ritz-Carlton Debuts First Social Film Series; A Ritz-Carlton Reserve Adventure

Ritz-Carlton-socia-mediaChevy Chase, Md., September 8, 2014 - Today on our social media channels, we introduce our first social film series: A Ritz-Carlton Reserve Adventure. www.facebook.com/ritzcarlton

Each day this week on our social media channels we will feature a clip from the new social film series. The story is centered on a woman named Alice and her travel adventures. The posts on our social channels will be written from the traveler Alice’s perspective and will focus on her thoughts and discoveries as she travels the world.

The sneak previews of the series will be available this week and shown exclusively on our social channels. On Friday, September 12, we will unveil the entire video on The Ritz-Carlton Reserve Tumblr page. http://ritzcarltonreserve.tumblr.com/.

“We have the most engaged audience of Ritz-Carlton fans and followers across social media channels that any brand could ever wish for. There for, it is a pleasure to have created something truly unique and tailored for this valuable group” said Ed French, Chief Sales and Marketing Officer for The Ritz-Carlton. “At a Ritz-Carlton Reserve the service philosophy has been carefully crafted to help individual guests unlock the secrets of individual places. It is a philosophy that successfully reveals the personality of each unique location to create unforgettable experiences. The video series has been designed to take our social media audience on a journey around these beautiful destinations.”

Ritz-Carlton-Social-Media
We encourage you to share your travel memories by using our hashtag: #RCMemories. We’ll feature a selection of your photos on Instagram and on our website.


About The Ritz-Carlton Hotel Company, LLC
The Ritz-Carlton Hotel Company, L.L.C., of Chevy Chase, Md., currently operates 86 hotels in the Americas, Europe, Asia, the Middle East, Africa, and the Caribbean. More than 30 hotel and residential projects are under development around the globe. The Ritz-Carlton is the only service company to have twice earned the prestigious Malcolm Baldrige National Quality Award, an award that originated in 1987. Its purpose is to promote the awareness of quality excellence, recognize quality achievements of companies and publicize successful quality strategies. The Ritz-Carlton Hotel Company won the award in 1992 and 1999. For more information, or reservations, contact a travel professional, call toll free in the U.S. 1-800-241-3333, or visit the company web site at www.ritzcarlton.com. The Ritz-Carlton Hotel Company, L.L.C. is a wholly-owned subsidiary of Marriott International, Inc. (NASDAQ: MAR).

Connect with allison.sitch@ritzcarlton.com

 

08/25/2014

Only the Global Nose, Knows!

Fragrances-Window-The-Ritz-Carlton,-BerlinThe Ritz-Carlton Introduces a Menu of Sensory Experiences Sure to Evoke #RCMemories 

Chevy Chase, Md., August 25, 2014 - Have you ever noticed that a particular scent can bring forth a rush of vivid memories?  The Ritz-Carlton Hotel Company knows that individuals remember what they smell two times longer and more vividly than what they see or hear.  Whether it’s the aroma of pines that transport you back to a ski holiday or an exotic neroli lotion that reminds you of your spa bridal shower – the sense of smell is intimately linked to emotion and plays an important role in leaving an indelible mark in one’s life.

“First impressions at our properties are everlasting and set the stage for overall guest engagement and brand perception,” said Lisa Holladay, vice-president, brand management and guest experiencefor

The Ritz-Carlton Hotel Company. “Equally important as our service and cultural competence, being an element that evokes an emotional connection ensures us that we are delivering highly-experiential stays for our guests around the world.”

The Ritz-Carlton introduced a sensory programming initiative to enhance the guest experience through the use of custom fragrance in its 86 hotels and resorts around the world. Together with the music and botanical programs, scent programming provides another opportunity to evoke an emotional connection during guests’ travels and heighten their experience.   Hotels around the world have selected signature ambient fragrances they feel evokes a strong sense of place -- a menu of custom scents were developed for each global geographic regions, resorts, urban hotels and specialty seasonal offerings.

The Ritz-Carlton, Berlin has debuted a world exclusive. Fragrances, the city center hotel’s new bar, is the first lounge dedicated to the art of craft cocktails in combination with the world of perfume and aromas. Hand-selected scents from renowned fragrance houses, coupled with high-quality spirits from the world-class portfolio of Diageo, are the inspiration for the unique libations crafted by the bar.

“At Fragrances, we want guests to not only enjoy their cocktails, but to also experience them,” explained Arnd Heissen, manager of the new concept. “By selecting their favorite cocktails, guests depend entirely on their senses – which is an experiment that demands courage and curiosity on their part, while also being inspiring.” he continued.

”Arts Vivendi” at Hotel Arts Barcelona, is home to hundreds of flowers gracefully presented by the hand of an artist since 2004. Donna Stain has been crafting a soul to the prominently-situated hotel along the Mediterranean Sea with her endless energy and creativity – which made her talent an obvious feature for the brand’s Art of the Craft series.

Leading a team of four people dedicated entirely to the task, Stain creates a new floral design every week and peacefully produces the designs each Thursday at dawn. Colors, scents, and textures renew the landmark property, providing a new hotel-wide installation as if it were a plays next act.  Beyond sharing a sensory experience with hotel guests, Donna shares her passion and knowledge with anyone willing to attend the Flower Workshops organized at Hotel Arts several times a year. Donna works with seasonal flowers and plants to create these workshops and teaches the art of home-made refined compositions to her students.

Cherry-blossomsTradition, heritage and friendships lend to sensory experiences as well.  As an homage to the stunning Cherry Blossom trees gifted by Japan to the U.S. capital in 1912 in celebration of the two nations’ growing friendship, The Ritz-Carlton, Washington, D.C. created a signature Sakura Blossom Candle that remains a perennial favorite of guests. 

As today’s global traveler journeys to the Middle East, the mystical and healing aromatics of Oud are prominently featured within Doha’s Sharq Village & Spa.  A blend of exotic scents waft through the ancient Qatari Village-inspired resort and are available in several forms for guests to enjoy back home.

The Ritz-Carlton, Kyoto, which opened its doors earlier this year, utilizes a custom-blended Green Tea scent throughout the destination’s first global luxury-branded hotel, inspired by the region’s ‘steeped’ heritage of growing the ancient tea.

The intangible experiences tied to travel are enlivened by The Ritz-Carlton Hotel Company.  A picture is worth a thousand words and memories are a beautiful way to hold on to the very best memories that we have. The brand invites digital audiences to explore the world of   The Ritz-Carlton through the eyes of fellow travelers, and to relive life’s most inspiring travel journeys with 'Your Memories' on ritzcarlton.com/yourmemories.

The Ritz-Carlton leaves an indelible mark on guests’ lives, which evolved further with the launch of the hashtag, #RCMemories in 2013. The global luxury hotel company began showcasing the other side of the stories by providing a social environment for guests to share their favorite Ritz-Carlton vacation memories. In the continuing evolution of #RCMemories, there is now an engaging space for consumers to share photos representing their favorite memories with the brand and fellow travelers through ‘Your Memories on ritzcarlton.com/yourmemories.

Your Memories’ displays photos of captured moments as they are shared by guests on Twitter and Instagram and tagged with #RCMemories. Travelers share their personal experiences at Ritz-Carlton hotels and resorts for others to see and be inspired by in a dynamic, mosaic-like display of images that is continuously refreshing.

“The Ritz-Carlton brand is positioned on our ability to create memories for our guests. The number one way travelers share their memories is with photos in social media. This brings those two things together by pulling the curtain back on the real live memory making at our hotels.” said Clayton Ruebensaal, vice president, global marketing, The Ritz-Carlton. “Your Memories is a one-of-a-kind space that is populated entirely with user-generated content and allows us to watch memories as they unfold and where travelers can come back again and again to see new memories as they are made. It's a tribute to memories and travel from The Ritz-Carlton."

About The Ritz-Carlton Hotel Company, LLC
The Ritz-Carlton Hotel Company, L.L.C., of Chevy Chase, Md., currently operates 86 hotels in the Americas, Europe, Asia, the Middle East, Africa, and the Caribbean. More than 30 hotel and residential projects are under development around the globe. For more information, or reservations visit the company web site at www.ritzcarlton.com. The Ritz-Carlton Hotel Company, L.L.C. is a wholly-owned subsidiary of Marriott International, Inc. (NASDAQ:MAR).

Connect with parool.shah@ritzcarlton.com

08/18/2014

The Ritz-Carlton App Becomes the Travel Accessory You Can't Leave Home Without

Digital Enhancements Allow More Personalized Service Touch Points

Chevy Chase, Md., August 18, 2014 – The Ritz-Carlton App wants to be a part of your total travel experience, bringing the legendary service of the luxury hotel company to the smartphone in your pocket. In addition to mobile check-in and check-out, The Ritz-Carlton Hotel Company is launching real-time service requests, food and beverage ordering, The Ritz-Carlton Rewards account review, folio review, and access to exclusive local content, concierge tips and offers at all hotels. The updated app is available for immediate download by visiting www.ritzcarlton.com/app  

Caribbean-PosterPictured: a socially-driven feature of the enhanced Mobile App includes a shareable Travel Poster. Guests can apply unique filters to their images and share across social channels or save to their camera roll. 

The Ritz-Carlton conducted extensive research with global affluent consumers, and studied user preferences since the initial launch of the App in 2012 to ensure the next phase of mobile enhances global travel. Digital services will provide consumers with touch points to truly enrich their journey from the time of trip planning through to their return. The Ritz-Carlton sees the opportunity to connect more closely with guests through advanced mobile functionality and also at an emotional level, as it continues to create content to better serve a global traveler today, providing options for guests to communicate based on their preferences.

On October 1 the App is scheduled to launch a new shareable Travel Poster feature, where guests will be able to curate their own images with special filters, titles and stamps to create retro-style travel posters to capture their memories. They will then be able to share their posters across social media channels, or save them to a personal on-device camera roll, enabling them to store the travel memory forever. 

“The Ritz-Carlton is known for one-to-one personalized service, and the development of our App enables us to deliver that service efficiently, and also dedicate additional time to anticipate guest needs that are often unexpressed and attend to the all-important details,” shared Ed French, Chief Sales and Marketing Officer for The Ritz-Carlton. “We also placed great importance on extending our travel knowledge and expertise to users to ensure we are launching an App they will find worth keeping on their device beyond a stay at one of our hotels. An abundance of travel tips and recommendations are also available for each destination where we have a hotel.”

Quick View of The Ritz-Carlton App Enhancements:

  • Check-In, Check-Out
  • Real-Time Service Requests
  • Folio Review
  • Exclusive local content and offers at all hotels
  • Mobile food and beverage ordering at select hotels
  • Shareable Travel Posters (launching October 1)

The Ritz-Carlton App is available to all; the new mobile guest services are available to The Ritz-Carlton Rewards and Marriott Rewards members which are loyalty programs with complimentary membership. The App enhancements are live today in the Americas, and will be added to all remaining global continents throughout the year, beginning with the Middle East at the end of September.

“We are already piloting the next phase of App service features at The Ritz-Carlton, Naples, with pool-side food and beverage orders available at the Florida resort. Now, instead of calling over a Ritz-Carlton Lady or Gentleman to take your order, you can simply tap in your request, and we’ll start making your drink and head your way. Reducing three trips between you and the bar to execute that order to a single trip both gets your order to you faster, and leaves us more time to engage and focus on your total experience” added French.

About The Ritz-Carlton Hotel Company, LLC
The Ritz-Carlton Hotel Company, L.L.C., of Chevy Chase, Md., currently operates 86 hotels in the Americas, Europe, Asia, the Middle East, Africa, and the Caribbean. More than 30 hotel and residential projects are under development around the globe. For more information, or reservations visit the company web site at www.ritzcarlton.com. The Ritz-Carlton Hotel Company, L.L.C. is a wholly-owned subsidiary of Marriott International, Inc. NASDAQ:MAR.

Connect with allison.sitch@marriott.com

08/13/2014

The Ritz-Carlton Hotel Company Tees-Up First Golf Resort in China

The Ritz Carlton Mission HillsHong Kong, China, August 13, 2014 – The Ritz-Carlton Hotel Company, L.L.C. has unveiled plans for its first golf resort in China when The Ritz-Carlton, Mission Hills opens in late 2015 on the tropical island of Hainan.  Adding to the brand’s growing portfolio of luxury hotels and resorts in China, The Ritz-Carlton, Mission Hills will be located in Haikou, the capital of Hainan Province.

“Our first golf resort in China marks a new chapter of growth for The Ritz-Carlton and sets the stage for expanding our resort and golf portfolio throughout the region. Like other Ritz-Cartlton world-class golf facilities, we expect this new addition to attract luxury travelers and golf enthusiasts from across the globe,” said Hervé Humler, President and Chief Operating Officer.

Developed by the Mission Hills Golf Club and managed by The Ritz-Carlton, the 201 room resort includes 21 private villas and a dedicated club house.  The Haikou Mission Hills Golf Club project includes 10 world-class golf courses and will be the largest public golf complex in the world.

The nearby city of Haikou, nicknamed the Coconut City, has reinvented itself as Hainan’s new hub for business and tourism. The Haikou district is renowned for its pristine white sand beaches and is home to China’s national sailing and windsurfing teams. Historically important sites nearby include The Temple of Five Lords, the Tomb of Hai Rui and the Xiuying Emplacement which reflect the local imperial seafaring heritage.

The property, designed by architects AECOM with interiors created by Hirsch Bedner Associates, includes five restaurants and bars, a Ritz-Carton Spa and extensive leisure facilities including tennis courts, two swimming pools and a recreation pavilion. The Ritz-Carlton, Mission Hills also offers 1,480 sq m of convention and meeting spaces, creating expertly-executed meticulous events tailored to leave a lasting impression.

About The Ritz-Carlton Hotel Company, LLC The Ritz-Carlton Hotel Company, L.L.C., of Chevy Chase, Md., currently operates 86 hotels in the Americas, Europe, Asia, the Middle East, Africa, and the Caribbean. More than 30 hotel and residential projects are under development around the globe. For more information, or reservations please visit the company web site at www.ritzcarlton.com. The Ritz-Carlton Hotel Company, L.L.C. is a wholly-owned subsidiary of Marriott International, Inc. (NASDAQ: MAR).

Connect with Ainslie.Cheung@ritzcarlton.com

07/31/2014

The Ritz-Carlton Social Engagement Ranked Number One

The-Ritz-Carlton-Social-EngementLeading Luxury Brand Praised for Focus on Quality Over Quantity

Chevy Chase, Md., July 30, 2014– When independent social analytics provider Engagement Labs published their hotel industry social media engagement report earlier this month, The Ritz-Carlton Hotel Company, LLC was ranked number one – more than 25 points ahead of  all other hospitality companies.  The ranking was based on Engagement Labs’ eValue analytics tool http://www.engagementlabs.com/top-10-hot-social-hotels/.  It was also the second engagement study this year that gave the first place spot to The Ritz-Carlton brand, which was reported in February by the social media benchmarking and engagement analysis firm Shareablee (http://shareablee.com).  The study revealed that across Facebook, Twitter, and Instagram, The Ritz-Carlton received almost four times more engagement than any other hotel chain.

In April 2009, The Ritz-Carlton made their first foray into the social environment with the launch of a acebook page and Twitter channel. The brand made an early decision not to chase a large audience of unqualified fans, but rather to focus on building an audience of keen travel, luxury, lifestyle and brand enthusiasts with whom they would engage in meaningful daily conversation.

“Social media affords us the opportunity to interact in meaningful ways with our communities; developing deeper connections with them and enabling conversation even when they are not physically staying with us. The interactions across each of the 12 social channels on which we have a presence are a natural extension of the way in which we interact with our guests in hotels,” said Ed French, Chief Sales and Marketing Officer. “We seek to enrich the social media experience and to be a primary source of trusted travel information and insights for our fans and followers. The importance of each of our online channels continues to grow as our guests live more of their lives in the digital space,” he added.

Today, each Ritz-Carlton channel connects with past, present and future guests. There is a deliberate absence of promotions and contests that drive short-term followers for a temporary period of interest and engagement. “We know that our guests treasure the memories they make at The Ritz-Carlton, whether in San Francisco or Singapore,” shared Allison Sitch, Vice President Global Public Relations, who oversees The Ritz-Carlton social media communities. “Each of our channels, and each piece of content we publish (20-40 per day) is crafted to enrich the brand experience for our fans. On foursquare we bring the insights of our Concierge to guests’ pockets.

On Twitter, we provide a single source for inspiration from our portfolio and curate #RCMemories from around the globe. On LinkedIn, we bring the thought leadership of our senior executives to the forefront. Facebook, Pinterest and Instagram engage with guests in their daily lives with bite-sized content that connects as they plan for, or reflect upon their journeys with us” she added. “We are also testing some interesting ideas on WeChat and Sina Weibo in China; bringing The Ritz-Carlton to life for guests being introduced to the brand for the first time. Calculated decisions are made about how, when and where our followers will consume content; this type of thinking led us to position Ritz-Carlton Reserve on Tumblr, a network that allows us to bring long-form content to life, and detail the experiential nature of staying at a Ritz-Carlton Reserve.”

The Ritz-Carlton spends as much time seeking to understand consumers as they do composing content for them. Each social network has its own set of metrics used by the brand to produce analytic insight into the most popular content curated. “If something doesn’t quite drive the engagement we would hope for, we work quickly to revise and adjust the approach. Large numbers aren’t the goal. Likes and retweets don’t necessarily translate to engaged consumers,” added Sitch. “When we look at the completed body of work, our measure of success is whether or not we have succeeded in connecting with guests in a way that matters to them. That could mean addressing an inquiry about services during a stay, or it could mean inspiring a guest to discover a new experience by traveling to somewhere new.”

According to Ed Gazarian, Vice President Client Services at Pandemic Labs, the social media partner agency of The Ritz-Carlton, the big data social media provides is a significant benefit when seeking to understand consumers. But it can also be misleading if reacted to, too quickly. “Each engagement with a guest is its own unique interaction. Each social media touch point is an opportunity to grow a relationship and foster a deeper connection with The Ritz-Carlton” said Gazarian.

The Ritz-Carlton has a proven track record of using social networking platforms to build and enhance the brand and bring people together in the same physical space or event. It successfully used Twitter to underscore its central role at global events such as Toronto International Film Festival, International Luxury Travel Market, Arabian Travel Market and IMEX America, whilst broadcasting and conversing about the brand’s messages on a large scale and also drawing foot traffic to physical spaces by engaging with other attendees.

The effectiveness of The Ritz-Carlton on social media has led to significant year-on-year increases across all leading platforms, including Facebook which has jumped nearly 30% percent to more than 1.2 million fans across the company’s brand page and 65 hotel Facebook pages. In addition, the brand Facebook Page consistently performs at over double the Facebook-established benchmark for post level engagement.

“The Ritz-Carlton brand philosophy is built around the concept of providing unique experiences for our guests that leave indelible memories after a visit to one of our hotels,” continued French.  “With the continued growth and influence of social media we are seeing this amplified online more than ever before. Therefore it is essential for us to remain relevant to the consumer and be strategic and sensitive about the ways in which we engage in the space.”

 

About The Ritz-Carlton Hotel Company, LLC
The Ritz-Carlton Hotel Company, L.L.C., of Chevy Chase, Md., currently operates 86 hotels in the Americas, Europe, Asia, the Middle East, Africa, and the Caribbean. More than 30 hotel and residential projects are under development around the globe. For more information, or reservations visit the company web site at www.ritzcarlton.com. The Ritz-Carlton Hotel Company, L.L.C. is a wholly-owned subsidiary of Marriott International, Inc. (NASDAQ:MAR).

Connect with allison.sitch@ritzcarlton.com