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142 posts categorized "Ritz-Carlton"

09/16/2014

The Ritz-Carlton Crafts Picture Perfect Memories as Largest Luxury Wedding Atelier in Asia Pacific

Ritz-Carlton weddingsHong Kong, September 16, 2014 - Wedding planners at The Ritz-Carlton are redefining the art of the wedding atelier by curating artisanal luxury wedding shows fuelling the dreams of couples looking for an intimate affair or a lavish dream wedding that would rival royalty.

In Asia-Pacific alone, The Ritz-Carlton creates more than 2,000 luxury weddings each year, making The  Ritz-Carlton the largest luxury wedding atelier and host in the region.  Each wedding is elegantly choreographed in opulent detail with handpicked artisans, resulting in picture perfect memories. Some senior wedding planners alone have orchestrated over 500 weddings each.

These real weddings from around the world can now be seen in the first Chinese edition of The Ritz-Carlton Weddings magazine which was launched this month. Romantic weddings featured include the Princess Bride, the story of a Chinese couple who created their very own Royal Wedding at The Ritz-Carlton, Tianjin, which recreated an enchanted forest in the hotel’s ballroom and a horse and carriage ride around the old city quarter. Extraordinary destination weddings include underwater weddings in Phulay Bay, a Ritz-Carlton Reserve in Krabi, Thailand while venues with dramatic skylines of Hong Kong and Shanghai have also been created for couples looking for a white wedding in the sky.

“Creating milestone moments and transforming dreams into reality have always been the hallmarks of a Ritz-Carlton dream wedding,” said Michelle Caporicci, Regional Vice President – Sales and Marketing in Asia Pacific. “Many couples look for themes that fit their personalities while balancing the needs of their respective families, which our wedding planners help them to navigate. The wedding fairs we create in each of our hotels are the first step to help them imagine their dreams.”

“The Ritz-Carlton Wedding Magazine has always been a way for couples and their families to showcase the latest trends and ideas. Having a Chinese edition for the first time is a major step in showcasing international and regional trends in language,” she added.

Curating wedding shows with the right luxury artisans and partners and sharing stories of some of our couples is one way to inspire brides and their families. On ritzcarlton.com, couples can use a wedding planning checklist to dream about every detail, and then a wedding specialist flawlessly brings the event together.  From the creation of invitations and favors to florists, talented couturiers, photographers, lingerie and jewelers, The Ritz-Carlton Wedding Fairs bring these dreams to life in dramatically staged themed showcases that put couples in their wedding. 

“Bringing weddings to life through shows and the wedding magazine displays the creativity of our ladies and gentlemen and the artisans who work with us and showcases the unforgettable memories we help to create,” she said.

About The Ritz-Carlton Hotel Company, LLC
The Ritz-Carlton Hotel Company, L.L.C., of Chevy Chase, Md., currently operates 86 hotels in the Americas, Europe, Asia, the Middle East, Africa, and the Caribbean. More than 30 hotel and residential projects are under development around the globe. For more information, or reservations visit the company web site at www.ritzcarlton.com. The Ritz-Carlton Hotel Company, L.L.C. is a wholly-owned subsidiary of Marriott International, Inc. (NASDAQ:MAR).

Connect with ainslie.cheung@ritzcarlton.com

09/08/2014

The Ritz-Carlton Debuts First Social Film Series; A Ritz-Carlton Reserve Adventure

Ritz-Carlton-socia-mediaChevy Chase, Md., September 8, 2014 - Today on our social media channels, we introduce our first social film series: A Ritz-Carlton Reserve Adventure. www.facebook.com/ritzcarlton

Each day this week on our social media channels we will feature a clip from the new social film series. The story is centered on a woman named Alice and her travel adventures. The posts on our social channels will be written from the traveler Alice’s perspective and will focus on her thoughts and discoveries as she travels the world.

The sneak previews of the series will be available this week and shown exclusively on our social channels. On Friday, September 12, we will unveil the entire video on The Ritz-Carlton Reserve Tumblr page. http://ritzcarltonreserve.tumblr.com/.

“We have the most engaged audience of Ritz-Carlton fans and followers across social media channels that any brand could ever wish for. There for, it is a pleasure to have created something truly unique and tailored for this valuable group” said Ed French, Chief Sales and Marketing Officer for The Ritz-Carlton. “At a Ritz-Carlton Reserve the service philosophy has been carefully crafted to help individual guests unlock the secrets of individual places. It is a philosophy that successfully reveals the personality of each unique location to create unforgettable experiences. The video series has been designed to take our social media audience on a journey around these beautiful destinations.”

Ritz-Carlton-Social-Media
We encourage you to share your travel memories by using our hashtag: #RCMemories. We’ll feature a selection of your photos on Instagram and on our website.


About The Ritz-Carlton Hotel Company, LLC
The Ritz-Carlton Hotel Company, L.L.C., of Chevy Chase, Md., currently operates 86 hotels in the Americas, Europe, Asia, the Middle East, Africa, and the Caribbean. More than 30 hotel and residential projects are under development around the globe. The Ritz-Carlton is the only service company to have twice earned the prestigious Malcolm Baldrige National Quality Award, an award that originated in 1987. Its purpose is to promote the awareness of quality excellence, recognize quality achievements of companies and publicize successful quality strategies. The Ritz-Carlton Hotel Company won the award in 1992 and 1999. For more information, or reservations, contact a travel professional, call toll free in the U.S. 1-800-241-3333, or visit the company web site at www.ritzcarlton.com. The Ritz-Carlton Hotel Company, L.L.C. is a wholly-owned subsidiary of Marriott International, Inc. (NASDAQ: MAR).

Connect with allison.sitch@ritzcarlton.com

 

08/25/2014

Only the Global Nose, Knows!

Fragrances-Window-The-Ritz-Carlton,-BerlinThe Ritz-Carlton Introduces a Menu of Sensory Experiences Sure to Evoke #RCMemories 

Chevy Chase, Md., August 25, 2014 - Have you ever noticed that a particular scent can bring forth a rush of vivid memories?  The Ritz-Carlton Hotel Company knows that individuals remember what they smell two times longer and more vividly than what they see or hear.  Whether it’s the aroma of pines that transport you back to a ski holiday or an exotic neroli lotion that reminds you of your spa bridal shower – the sense of smell is intimately linked to emotion and plays an important role in leaving an indelible mark in one’s life.

“First impressions at our properties are everlasting and set the stage for overall guest engagement and brand perception,” said Lisa Holladay, vice-president, brand management and guest experiencefor

The Ritz-Carlton Hotel Company. “Equally important as our service and cultural competence, being an element that evokes an emotional connection ensures us that we are delivering highly-experiential stays for our guests around the world.”

The Ritz-Carlton introduced a sensory programming initiative to enhance the guest experience through the use of custom fragrance in its 86 hotels and resorts around the world. Together with the music and botanical programs, scent programming provides another opportunity to evoke an emotional connection during guests’ travels and heighten their experience.   Hotels around the world have selected signature ambient fragrances they feel evokes a strong sense of place -- a menu of custom scents were developed for each global geographic regions, resorts, urban hotels and specialty seasonal offerings.

The Ritz-Carlton, Berlin has debuted a world exclusive. Fragrances, the city center hotel’s new bar, is the first lounge dedicated to the art of craft cocktails in combination with the world of perfume and aromas. Hand-selected scents from renowned fragrance houses, coupled with high-quality spirits from the world-class portfolio of Diageo, are the inspiration for the unique libations crafted by the bar.

“At Fragrances, we want guests to not only enjoy their cocktails, but to also experience them,” explained Arnd Heissen, manager of the new concept. “By selecting their favorite cocktails, guests depend entirely on their senses – which is an experiment that demands courage and curiosity on their part, while also being inspiring.” he continued.

”Arts Vivendi” at Hotel Arts Barcelona, is home to hundreds of flowers gracefully presented by the hand of an artist since 2004. Donna Stain has been crafting a soul to the prominently-situated hotel along the Mediterranean Sea with her endless energy and creativity – which made her talent an obvious feature for the brand’s Art of the Craft series.

Leading a team of four people dedicated entirely to the task, Stain creates a new floral design every week and peacefully produces the designs each Thursday at dawn. Colors, scents, and textures renew the landmark property, providing a new hotel-wide installation as if it were a plays next act.  Beyond sharing a sensory experience with hotel guests, Donna shares her passion and knowledge with anyone willing to attend the Flower Workshops organized at Hotel Arts several times a year. Donna works with seasonal flowers and plants to create these workshops and teaches the art of home-made refined compositions to her students.

Cherry-blossomsTradition, heritage and friendships lend to sensory experiences as well.  As an homage to the stunning Cherry Blossom trees gifted by Japan to the U.S. capital in 1912 in celebration of the two nations’ growing friendship, The Ritz-Carlton, Washington, D.C. created a signature Sakura Blossom Candle that remains a perennial favorite of guests. 

As today’s global traveler journeys to the Middle East, the mystical and healing aromatics of Oud are prominently featured within Doha’s Sharq Village & Spa.  A blend of exotic scents waft through the ancient Qatari Village-inspired resort and are available in several forms for guests to enjoy back home.

The Ritz-Carlton, Kyoto, which opened its doors earlier this year, utilizes a custom-blended Green Tea scent throughout the destination’s first global luxury-branded hotel, inspired by the region’s ‘steeped’ heritage of growing the ancient tea.

The intangible experiences tied to travel are enlivened by The Ritz-Carlton Hotel Company.  A picture is worth a thousand words and memories are a beautiful way to hold on to the very best memories that we have. The brand invites digital audiences to explore the world of   The Ritz-Carlton through the eyes of fellow travelers, and to relive life’s most inspiring travel journeys with 'Your Memories' on ritzcarlton.com/yourmemories.

The Ritz-Carlton leaves an indelible mark on guests’ lives, which evolved further with the launch of the hashtag, #RCMemories in 2013. The global luxury hotel company began showcasing the other side of the stories by providing a social environment for guests to share their favorite Ritz-Carlton vacation memories. In the continuing evolution of #RCMemories, there is now an engaging space for consumers to share photos representing their favorite memories with the brand and fellow travelers through ‘Your Memories on ritzcarlton.com/yourmemories.

Your Memories’ displays photos of captured moments as they are shared by guests on Twitter and Instagram and tagged with #RCMemories. Travelers share their personal experiences at Ritz-Carlton hotels and resorts for others to see and be inspired by in a dynamic, mosaic-like display of images that is continuously refreshing.

“The Ritz-Carlton brand is positioned on our ability to create memories for our guests. The number one way travelers share their memories is with photos in social media. This brings those two things together by pulling the curtain back on the real live memory making at our hotels.” said Clayton Ruebensaal, vice president, global marketing, The Ritz-Carlton. “Your Memories is a one-of-a-kind space that is populated entirely with user-generated content and allows us to watch memories as they unfold and where travelers can come back again and again to see new memories as they are made. It's a tribute to memories and travel from The Ritz-Carlton."

About The Ritz-Carlton Hotel Company, LLC
The Ritz-Carlton Hotel Company, L.L.C., of Chevy Chase, Md., currently operates 86 hotels in the Americas, Europe, Asia, the Middle East, Africa, and the Caribbean. More than 30 hotel and residential projects are under development around the globe. For more information, or reservations visit the company web site at www.ritzcarlton.com. The Ritz-Carlton Hotel Company, L.L.C. is a wholly-owned subsidiary of Marriott International, Inc. (NASDAQ:MAR).

Connect with parool.shah@ritzcarlton.com

08/18/2014

The Ritz-Carlton App Becomes the Travel Accessory You Can't Leave Home Without

Digital Enhancements Allow More Personalized Service Touch Points

Chevy Chase, Md., August 18, 2014 – The Ritz-Carlton App wants to be a part of your total travel experience, bringing the legendary service of the luxury hotel company to the smartphone in your pocket. In addition to mobile check-in and check-out, The Ritz-Carlton Hotel Company is launching real-time service requests, food and beverage ordering, The Ritz-Carlton Rewards account review, folio review, and access to exclusive local content, concierge tips and offers at all hotels. The updated app is available for immediate download by visiting www.ritzcarlton.com/app  

Caribbean-PosterPictured: a socially-driven feature of the enhanced Mobile App includes a shareable Travel Poster. Guests can apply unique filters to their images and share across social channels or save to their camera roll. 

The Ritz-Carlton conducted extensive research with global affluent consumers, and studied user preferences since the initial launch of the App in 2012 to ensure the next phase of mobile enhances global travel. Digital services will provide consumers with touch points to truly enrich their journey from the time of trip planning through to their return. The Ritz-Carlton sees the opportunity to connect more closely with guests through advanced mobile functionality and also at an emotional level, as it continues to create content to better serve a global traveler today, providing options for guests to communicate based on their preferences.

On October 1 the App is scheduled to launch a new shareable Travel Poster feature, where guests will be able to curate their own images with special filters, titles and stamps to create retro-style travel posters to capture their memories. They will then be able to share their posters across social media channels, or save them to a personal on-device camera roll, enabling them to store the travel memory forever. 

“The Ritz-Carlton is known for one-to-one personalized service, and the development of our App enables us to deliver that service efficiently, and also dedicate additional time to anticipate guest needs that are often unexpressed and attend to the all-important details,” shared Ed French, Chief Sales and Marketing Officer for The Ritz-Carlton. “We also placed great importance on extending our travel knowledge and expertise to users to ensure we are launching an App they will find worth keeping on their device beyond a stay at one of our hotels. An abundance of travel tips and recommendations are also available for each destination where we have a hotel.”

Quick View of The Ritz-Carlton App Enhancements:

  • Check-In, Check-Out
  • Real-Time Service Requests
  • Folio Review
  • Exclusive local content and offers at all hotels
  • Mobile food and beverage ordering at select hotels
  • Shareable Travel Posters (launching October 1)

The Ritz-Carlton App is available to all; the new mobile guest services are available to The Ritz-Carlton Rewards and Marriott Rewards members which are loyalty programs with complimentary membership. The App enhancements are live today in the Americas, and will be added to all remaining global continents throughout the year, beginning with the Middle East at the end of September.

“We are already piloting the next phase of App service features at The Ritz-Carlton, Naples, with pool-side food and beverage orders available at the Florida resort. Now, instead of calling over a Ritz-Carlton Lady or Gentleman to take your order, you can simply tap in your request, and we’ll start making your drink and head your way. Reducing three trips between you and the bar to execute that order to a single trip both gets your order to you faster, and leaves us more time to engage and focus on your total experience” added French.

About The Ritz-Carlton Hotel Company, LLC
The Ritz-Carlton Hotel Company, L.L.C., of Chevy Chase, Md., currently operates 86 hotels in the Americas, Europe, Asia, the Middle East, Africa, and the Caribbean. More than 30 hotel and residential projects are under development around the globe. For more information, or reservations visit the company web site at www.ritzcarlton.com. The Ritz-Carlton Hotel Company, L.L.C. is a wholly-owned subsidiary of Marriott International, Inc. NASDAQ:MAR.

Connect with allison.sitch@marriott.com

08/13/2014

The Ritz-Carlton Hotel Company Tees-Up First Golf Resort in China

The Ritz Carlton Mission HillsHong Kong, China, August 13, 2014 – The Ritz-Carlton Hotel Company, L.L.C. has unveiled plans for its first golf resort in China when The Ritz-Carlton, Mission Hills opens in late 2015 on the tropical island of Hainan.  Adding to the brand’s growing portfolio of luxury hotels and resorts in China, The Ritz-Carlton, Mission Hills will be located in Haikou, the capital of Hainan Province.

“Our first golf resort in China marks a new chapter of growth for The Ritz-Carlton and sets the stage for expanding our resort and golf portfolio throughout the region. Like other Ritz-Cartlton world-class golf facilities, we expect this new addition to attract luxury travelers and golf enthusiasts from across the globe,” said Hervé Humler, President and Chief Operating Officer.

Developed by the Mission Hills Golf Club and managed by The Ritz-Carlton, the 201 room resort includes 21 private villas and a dedicated club house.  The Haikou Mission Hills Golf Club project includes 10 world-class golf courses and will be the largest public golf complex in the world.

The nearby city of Haikou, nicknamed the Coconut City, has reinvented itself as Hainan’s new hub for business and tourism. The Haikou district is renowned for its pristine white sand beaches and is home to China’s national sailing and windsurfing teams. Historically important sites nearby include The Temple of Five Lords, the Tomb of Hai Rui and the Xiuying Emplacement which reflect the local imperial seafaring heritage.

The property, designed by architects AECOM with interiors created by Hirsch Bedner Associates, includes five restaurants and bars, a Ritz-Carton Spa and extensive leisure facilities including tennis courts, two swimming pools and a recreation pavilion. The Ritz-Carlton, Mission Hills also offers 1,480 sq m of convention and meeting spaces, creating expertly-executed meticulous events tailored to leave a lasting impression.

About The Ritz-Carlton Hotel Company, LLC The Ritz-Carlton Hotel Company, L.L.C., of Chevy Chase, Md., currently operates 86 hotels in the Americas, Europe, Asia, the Middle East, Africa, and the Caribbean. More than 30 hotel and residential projects are under development around the globe. For more information, or reservations please visit the company web site at www.ritzcarlton.com. The Ritz-Carlton Hotel Company, L.L.C. is a wholly-owned subsidiary of Marriott International, Inc. (NASDAQ: MAR).

Connect with Ainslie.Cheung@ritzcarlton.com

07/31/2014

The Ritz-Carlton Social Engagement Ranked Number One

The-Ritz-Carlton-Social-EngementLeading Luxury Brand Praised for Focus on Quality Over Quantity

Chevy Chase, Md., July 30, 2014– When independent social analytics provider Engagement Labs published their hotel industry social media engagement report earlier this month, The Ritz-Carlton Hotel Company, LLC was ranked number one – more than 25 points ahead of  all other hospitality companies.  The ranking was based on Engagement Labs’ eValue analytics tool http://www.engagementlabs.com/top-10-hot-social-hotels/.  It was also the second engagement study this year that gave the first place spot to The Ritz-Carlton brand, which was reported in February by the social media benchmarking and engagement analysis firm Shareablee (http://shareablee.com).  The study revealed that across Facebook, Twitter, and Instagram, The Ritz-Carlton received almost four times more engagement than any other hotel chain.

In April 2009, The Ritz-Carlton made their first foray into the social environment with the launch of a acebook page and Twitter channel. The brand made an early decision not to chase a large audience of unqualified fans, but rather to focus on building an audience of keen travel, luxury, lifestyle and brand enthusiasts with whom they would engage in meaningful daily conversation.

“Social media affords us the opportunity to interact in meaningful ways with our communities; developing deeper connections with them and enabling conversation even when they are not physically staying with us. The interactions across each of the 12 social channels on which we have a presence are a natural extension of the way in which we interact with our guests in hotels,” said Ed French, Chief Sales and Marketing Officer. “We seek to enrich the social media experience and to be a primary source of trusted travel information and insights for our fans and followers. The importance of each of our online channels continues to grow as our guests live more of their lives in the digital space,” he added.

Today, each Ritz-Carlton channel connects with past, present and future guests. There is a deliberate absence of promotions and contests that drive short-term followers for a temporary period of interest and engagement. “We know that our guests treasure the memories they make at The Ritz-Carlton, whether in San Francisco or Singapore,” shared Allison Sitch, Vice President Global Public Relations, who oversees The Ritz-Carlton social media communities. “Each of our channels, and each piece of content we publish (20-40 per day) is crafted to enrich the brand experience for our fans. On foursquare we bring the insights of our Concierge to guests’ pockets.

On Twitter, we provide a single source for inspiration from our portfolio and curate #RCMemories from around the globe. On LinkedIn, we bring the thought leadership of our senior executives to the forefront. Facebook, Pinterest and Instagram engage with guests in their daily lives with bite-sized content that connects as they plan for, or reflect upon their journeys with us” she added. “We are also testing some interesting ideas on WeChat and Sina Weibo in China; bringing The Ritz-Carlton to life for guests being introduced to the brand for the first time. Calculated decisions are made about how, when and where our followers will consume content; this type of thinking led us to position Ritz-Carlton Reserve on Tumblr, a network that allows us to bring long-form content to life, and detail the experiential nature of staying at a Ritz-Carlton Reserve.”

The Ritz-Carlton spends as much time seeking to understand consumers as they do composing content for them. Each social network has its own set of metrics used by the brand to produce analytic insight into the most popular content curated. “If something doesn’t quite drive the engagement we would hope for, we work quickly to revise and adjust the approach. Large numbers aren’t the goal. Likes and retweets don’t necessarily translate to engaged consumers,” added Sitch. “When we look at the completed body of work, our measure of success is whether or not we have succeeded in connecting with guests in a way that matters to them. That could mean addressing an inquiry about services during a stay, or it could mean inspiring a guest to discover a new experience by traveling to somewhere new.”

According to Ed Gazarian, Vice President Client Services at Pandemic Labs, the social media partner agency of The Ritz-Carlton, the big data social media provides is a significant benefit when seeking to understand consumers. But it can also be misleading if reacted to, too quickly. “Each engagement with a guest is its own unique interaction. Each social media touch point is an opportunity to grow a relationship and foster a deeper connection with The Ritz-Carlton” said Gazarian.

The Ritz-Carlton has a proven track record of using social networking platforms to build and enhance the brand and bring people together in the same physical space or event. It successfully used Twitter to underscore its central role at global events such as Toronto International Film Festival, International Luxury Travel Market, Arabian Travel Market and IMEX America, whilst broadcasting and conversing about the brand’s messages on a large scale and also drawing foot traffic to physical spaces by engaging with other attendees.

The effectiveness of The Ritz-Carlton on social media has led to significant year-on-year increases across all leading platforms, including Facebook which has jumped nearly 30% percent to more than 1.2 million fans across the company’s brand page and 65 hotel Facebook pages. In addition, the brand Facebook Page consistently performs at over double the Facebook-established benchmark for post level engagement.

“The Ritz-Carlton brand philosophy is built around the concept of providing unique experiences for our guests that leave indelible memories after a visit to one of our hotels,” continued French.  “With the continued growth and influence of social media we are seeing this amplified online more than ever before. Therefore it is essential for us to remain relevant to the consumer and be strategic and sensitive about the ways in which we engage in the space.”

 

About The Ritz-Carlton Hotel Company, LLC
The Ritz-Carlton Hotel Company, L.L.C., of Chevy Chase, Md., currently operates 86 hotels in the Americas, Europe, Asia, the Middle East, Africa, and the Caribbean. More than 30 hotel and residential projects are under development around the globe. For more information, or reservations visit the company web site at www.ritzcarlton.com. The Ritz-Carlton Hotel Company, L.L.C. is a wholly-owned subsidiary of Marriott International, Inc. (NASDAQ:MAR).

Connect with allison.sitch@ritzcarlton.com

 

07/24/2014

The Ritz-Carlton Wants Savvy Travelers to Share Their Experiences - #RCMemories

RCMemories.jpgChevy Chase, Md., – July 24, 2014– A picture is worth a thousand words and memories are a beautiful way to hold on to our very best memories.  To share “Your Memories” and most inspiring journeys, The Ritz-Carlton invites savvy travelers across the globe to tell your story on RitzCarlton.com – #RCMemories.

Ritz-Carlton Your Memories'Your Memories’ displays photos of captured moments as they are shared by guests on Twitter and Instagram and those that are tagged with #RCMemories. Guests may also submit their photos directly through the website to be a part of the memory collection and display.  Travelers share their personal experiences at Ritz-Carlton hotels and resorts for others to see and be inspired by in a dynamic, mosaic-like display of images that is continuously refreshing. Links to ‘Your Memories’ can be added to personal Facebook, Twitter and/or Sina Weibo pages.

“The Ritz-Carlton brand is positioned on our ability to create memories for our guests. The number one way travelers share their memories is with photos in social media. This brings together the world of sharing through social media and pulling back the curtain on the real live memory making at our hotels,” said Clayton Ruebensaal, vice president, global marketing. “Your Memories is a one-of-a-kind space that is populated entirely with user-generated content and allows everyone to enjoy memories as they unfold and where travelers can come back again and again to see new memories as they are made." The Ritz-Carlton is renowned for leaving an indelible mark on guests’ lives, which has continued to evolve #RCMemories which originally launched in 2013. 

About The Ritz-Carlton Hotel Company, LLC
The Ritz-Carlton Hotel Company, L.L.C., of Chevy Chase, Md., currently operates 86 hotels in the Americas, Europe, Asia, the Middle East, Africa, and the Caribbean. More than 30 hotel and residential projects are under development around the globe. The Ritz-Carlton is the only service company to have twice earned the prestigious Malcolm Baldrige National Quality Award, an award that originated in 1987. Its purpose is to promote the awareness of quality excellence, recognize quality achievements of companies and publicize successful quality strategies. The Ritz-Carlton Hotel Company won the award in 1992 and 1999. For more information, or reservations visit the company web site at www.ritzcarlton.com. The Ritz-Carlton Hotel Company, L.L.C. is a wholly-owned subsidiary of Marriott International, Inc. (NASDAQ: MAR) and part of the company’s global portfolio of brands.

Connect with allison.sitch@ritzcarlton.com

07/23/2014

The Ritz-Carlton Bends Over Backwards to Bring Legendary Service to Life Through Video Performance

The Ritz-Carlton Hotel Company, L.L.C. logoChevy Chase, Md., July 23, 2014 – How does a luxury hotel company bring its brand to life and showcase a memorable performance by highly skilled artists in China? It recruits one of the nation’s finest performance arts troupes to offer spontaneous acrobatic shows in Shanghai, and then shares the beautiful video content with a global digital audience.

The Ritz-Carlton has launched a two and a half minute film highlighting impromptu performances by entertainers in Shanghai. Titled ‘Miao’, which means mysterious and full of wonder in Mandarin, the show celebrates the combined world of luxury and Chinese hospitality, telling the story of a memorable stay for two guests at a Ritz-Carlton hotel.

The video is designed to bring The Ritz-Carlton experience to life in a new and unexpected format that would be exciting to today’s social media savvy guests. It begins backstage as the performers prepare themselves for this magical evening. From the bellboys’ warm welcome to a singing chef and a spectacular grand finale the performers dance, sing and flip through the air in front of a live audience outside The Ritz-Carlton Shanghai, Pudong

“The energetic performance is a way to highlight our rich heritage and create dialogue around our ladies and gentlemen who create memories for our guests every day,” said Ed French, Chief Sales and Marketing Officer of The Ritz-Carlton. “Performance Arts are universal and we created this campaign specifically with social media and the digital space in mind to reinforce our values in an unexpected format for a luxury brand.”

The dramatic and custom-created live performances immersed audiences with a one-of-a-kind blend of choreography that married international performance art with Chinese acrobatics. The shows are also designed to encourage audiences to share their experiences via their social media channels using The Ritz-Carlton brand hashtag #RCMemories.

Over a year in the making, the performances follow a couple’s check-in to a luxurious Ritz-Carlton and each stage of their stay. “Our ladies and gentlemen go over and above to surprise and delight guests with special memories. The film is a nod to authenticity, while demonstrating how we empower our ladies and gentlemen every day to create experiences,” added Mr. French.

About The Ritz-Carlton Hotel Company, LLC
The Ritz-Carlton Hotel Company, L.L.C., of Chevy Chase, Md., currently operates 86 hotels in the Americas, Europe, Asia, the Middle East, Africa, and the Caribbean. More than 30 hotel and residential projects are under development around the globe. For more information, or reservations visit the company web site at www.ritzcarlton.com. The Ritz-Carlton Hotel Company, L.L.C. is a wholly-owned subsidiary of Marriott International, Inc. (NASDAQ:MAR).
Connect with allison.sitch@marriott.com 

06/24/2014

Elite Status. Accelerated.

The Ritz-Carlton Hotel Company, L.L.C. logoReceive credit for twice the nights when you stay at The Ritz-Carlton.

Chevy Chase, Md., June 23, 2014 – There is now a faster way to experience the benefits of Elite status as a Ritz-Carlton Rewards member. In the continued effort to offer Ritz-Carlton Rewards members exceptional experiences, double Elite night credits are a new promotional benefit for 2014. For each night that a member stays at a participating Ritz-Carlton hotel, they will receive credit for two nights, accelerating their achievement of Elite status.

This new benefit supports the hotel company’s efforts to strengthen and differentiate The Ritz-Carlton Rewards program, and offers members an accelerated journey to maintaining their current Elite status or achieving a higher level. This new benefit applies to each stay during 2014, including those that members have already made.

“The Ritz-Carlton is delighted to further enhance the Rewards program and continue to offer our members exclusive benefits,” said Kevin McCarthy, Vice President, The Ritz-Carlton Rewards.  “We believe our members will enjoy the many benefits offered with Elite status.”

As the premier luxury brand in the Marriott International portfolio, The Ritz-Carlton Hotels lead the high-end luxury hotel segment by offering a rewards program that enables guests to access benefits at 86 Ritz-Carlton hotels and resorts, plus enjoy the full portfolio of Marriott brands worldwide – more than 4,000 properties.

In order to participate in the offer, guests must be a member of The Ritz-Carlton Rewards at the time of their stay. Stays must be at a participating Ritz-Carlton property, and for each eligible night, members will receive two Elite night credits. Nights spent while redeeming an award are not eligible for Elite night credit.  Double Elite night credits are retroactively granted to members for all stays at Ritz-Carlton properties starting on January 1, 2014, and are automatically applied to members’ accounts. To be eligible for retroactive double Elite night credit, guests must have been a Ritz-Carlton Rewards member during that stay in 2014.  Nights stayed at a Ritz-Carlton property as a member of the Marriott Rewards program are not eligible for double Elite night credit. Members can review their current status by logging into their account.  

Membership is complimentary and guests are invited to enroll by going online at www.ritzcarltonrewards.com or by visiting any Ritz-Carlton hotel front desk.

About The Ritz-Carlton Hotel Company, LLC
The Ritz-Carlton Hotel Company, L.L.C., of Chevy Chase, Md., currently operates 86 hotels in the Americas, Europe, Asia, the Middle East, Africa, and the Caribbean. More than 30 hotel and residential projects are under development around the globe. The Ritz-Carlton is the only service company to have twice earned the prestigious Malcolm Baldrige National Quality Award, an award that originated in 1987. Its purpose is to promote the awareness of quality excellence, recognize quality achievements of companies and publicize successful quality strategies. The Ritz-Carlton Hotel Company won the award in 1992 and 1999. For more information, or reservations, contact a travel professional, call toll free in the U.S. 1-800-241-3333, or visit the company web site at www.ritzcarlton.com. The Ritz-Carlton Hotel Company, L.L.C. is a wholly-owned subsidiary of Marriott International, Inc. (NASDAQ:MAR). 

Connect with allison.sitch@ritzcarlton.com

06/19/2014

The Ritz-Carlton Hotel Company Unveils Plans to Expand in CIS with the Announcement of a Hotel in Astana, Capital City of Kazakhstan

The Ritz-Carlton AstanaLondon – June 18, 2014 - The Ritz-Carlton Hotel Company, L.L.C. and Verny Capital, a leading Kazakhstan private investment group, have signed an agreement for the development of The Ritz-Carlton, Astana. The luxury hotel is due to open in 2017 as the portfolio’s second hotel in Kazakhstan, with The Ritz-Carlton, Almaty previously opening its doors in 2013. 

Herve Humler, President and Chief Operations Officer, The Ritz-Carlton, said “We are delighted to work once again with our partners Verny Capital and to bring The Ritz-Carlton renowned levels of hospitality to the capital city of Kazakhstan. We look forward to creating a prestigious luxury hotel for international travellers to this dynamic city.”

The Ritz-Carlton, Astana will be the first international luxury property among hotels in the Kazakh capital, bringing its unique benchmark service culture, with luxurious accommodations and experiences to the city.  Located in the mixed use Talan Towers project, the hotel will occupy 20 floors of the 27 storey development designed by SOM architects from New York.  With 157 lavish guest rooms and suites, the hotel will also offer Ritz-Carlton Club Level accommodation with exclusive access to a Club Lounge. Restaurants and bars at the property will include a Sky Bar with panoramic city views as well as a restaurant, Cigar Bar and private fine dining areas. Business and meeting facilities at the hotel comprise of a 990 square metre Ballroom, designed for social events as well as conferences, smaller breakout rooms and board rooms.  A Spa and Fitness Centre are planned including an indoor swimming pool.

Erlan Ospanov, General Director of Verny Capital commented “The signing of this agreement is an important step for us. We have a longtime partnership with The Ritz-Carlton and this will be our third property adding to The Ritz-Carlton, Vienna and The Ritz Carlton, Moscow - the stars of our real estate portfolio. Our Group has approximately US$4 billion of capital under management. Talan Towers is also set to become a new treasure in our real estate collection.”

The Talan Towers project, strategically located in the heart of the Left Bank also encompasses retail space, offices and luxury apartments.

Astana, located at the heart of Kazakhstan, became the Republic’s capital in 1997, after the capital city was moved from Almaty, the site of the first Ritz-Carlton hotel in Kazakhstan.  Astana is a developing city with many spectacular urban design projects underway within an ambitious master plan. Included are public buildings, educational establishments, sports and tourism projects as well as a state-of-the-art transportation system. The city will host Expo 2017 and construction has begun for the exhibition site for this international event which will attract participants from over 100 countries.

The Ritz-Carlton Hotel Company, L.L.C.
The Ritz-Carlton Hotel Company, L.L.C., of Chevy Chase, Md., currently operates 86 hotels in the Americas, Europe, Asia, the Middle East, Africa, and the Caribbean. More than 30 hotel and residential projects are under development around the globe. The Ritz-Carlton is the only service company to have twice earned the prestigious Malcolm Baldrige National Quality Award, an award that originated in 1987. Its purpose is to promote the awareness of quality excellence, recognize quality achievements of companies and publicize successful quality strategies. The Ritz-Carlton Hotel Company won the award in 1992 and 1999. For more information, or reservations, contact a travel professional or visit the company web site at www.ritzcarlton.com. The Ritz-Carlton Hotel Company, L.L.C. is a wholly-owned subsidiary of Marriott International, Inc. (NASDAQ:MAR).

Connect with rosemary.trigg@ritzcarlton.com