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157 posts categorized "Ritz-Carlton"

09/11/2013

Legendary Luxury Hotel Company Takes China by Digital Storm with Launch of Chinese Website and Presence on Sina Weibo

The Ritz-Carlton President Underlines Importance of Talking to Chinese Luxury Consumers in Video

CHEVY CHASE, MD - Following a year of comprehensive research to deepen the understanding of  Chinese consumers, The Ritz-Carlton Hotel Company, L.L.C. has launched a new Chinese website http://www.ritzcarlton.cn and debuts today, a page on Sina Weibo http://e.weibo.com/ritzcarlton; the first Mandarin language social media channel for the luxury brand.

Ritz-Carlton - Sina Weibo
These major digital channel launches underline the commitment of The Ritz-Carlton to one of its largest growing markets, and a continued focus on the digital space. In the quest to further engage current and aspiring customers in China, The Ritz-Carlton will launch a Chinese mobile site by year-end, and there are plans to double the inventory of Ritz-Carlton hotels in China from eight to 16, within the next three years.

Social media has emerged as a powerful communications tool in China, and Sina Weibo as a leading micro-blogging website; one of the most popular sites in China. Over 30% of Internet users subscribe to the social media channel which was launched in August 2009, and currently has more than 500 million registered users posting 100 million messages each day. Sina Weibo allows The Ritz-Carlton to effectively customize content in-language, to be regionally and culturally relevant, and to showcase, educate and discuss luxury travel and the global world of Ritz-Carlton in the 80 destinations in which they have a presence. 

Two sets of research were conducted, each taking six months. The first study was an online pathways project to understand how affluent Chinese consumers felt about our digital presence, and that of our competitors.  The second piece of research focused on website designs, content structure, website navigation, digital assets, photographs, page layouts and social conversation.  

“To thrive in China, a brand needs to go beyond the data and immerse itself in the culture to develop relevant marketing. The research process in China not only helped us to understand the needs of a Chinese consumer in the digital space, but also the way in which they have come to know The Ritz-Carlton,” said Ed French, Chief Sales & Marketing Officer, The Ritz-Carlton. “It also helped us to make subtle changes to design that would resonate. We learned that the color blue is associated with immortality and wisdom, and so the shade of blue used was chosen for its richness and is sampled from the blue found in Chinese porcelain,” added French. “Another significant finding of the research was the high level of customer’s appreciation for The Ritz-Carlton traditions, history and heritage. There was great desire for our digital channels to reflect that tradition, while also demonstrating that we understand the online preferences in China, and that we are speaking to the audience in a way that is culturally relevant.”

Continuing his own tradition of personally interacting with the brand’s social media audience, the company’s president and C.O.O. Herve Humler recorded a personal video message for the official launch post on Sina Weibo. With sub-titles in Mandarin he shared: “Welcome to our first official Chinese social media channel where we look forward to sharing The Ritz-Carlton story with you. I personally love reading stories from our guests, and Sina Weibo is an excellent place (for you) to share them. Today, the people of China are well-travelled and appreciate luxury brands such as ours. Over the next three years as we double our presence in China, I hope to meet many of you as we come to your locations.”

Chinese tourists now represent a rapidly expanding demographic. A population that now has the funds and the freedom to explore the world on their own. Chinese consumers have changed tastes and habits and the world of luxury has become more of a lifestyle than a one-off occasion. The next wave of luxury consumption in China shows a migration towards heritage and underlying quality; both of which The Ritz-Carlton is renowned for.

*According to estimates of the China Outbound Tourism Research Institute, China is slated to become the world’s largest outbound tourist market, with a projected 90 million people expected to be traveling overseas by the year’s end. In addition, Chinese tourists have surpassed Americans and Germans in terms of expenditures, spending a record-breaking US $102 billion last year.

**According to the Bain & Company’s 2012 Luxury Goods Worldwide Market Study, global luxury sales were estimated to reach US $278 billion in 2012, up by 10% year-on-year, of which, luxury goods sales in China were projected to reach almost US $20 billion in 2012. Bain & Company expected a 7% luxury consumption growth in China in 2012. Acceleration of Chinese consumers buying luxury products overseas is a trend to watch. It is estimated that overseas consumption of luxury goods accounted for around 60% of the total Chinese luxury spending in 2012.

About The Ritz-Carlton Hotel Company, L.L.C.
The Ritz-Carlton Hotel Company, L.L.C., of Chevy Chase, Md., currently operates 80 hotels in the Americas, Europe, Asia, the Middle East, Africa, and the Caribbean. More than 30 hotel and residential projects are under development around the globe. The Ritz-Carlton is the only service company to have twice earned the prestigious Malcolm Baldrige National Quality Award, an award that originated in 1987. Its purpose is to promote the awareness of quality excellence, recognize quality achievements of companies and publicize successful quality strategies. The Ritz-Carlton Hotel Company won the award in 1992 and 1999. For more information, or reservations, contact a travel professional, call toll free in the U.S. 1-800-241-3333, or visit the company web site at www.ritzcarlton.com. The Ritz-Carlton Hotel Company, L.L.C. is a wholly-owned subsidiary of Marriott International, Inc. (NYSE:MAR).

Connect with allison.sitch@ritzcarlton.com

09/04/2013

Edward French Named Chief Sales and Marketing Officer of The Ritz-Carlton Hotel Company, L.L.C.

Ritz-Carlton - Ed FrenchBrand forges ahead with intense focus on Digital, Mobile and CRM

CHEVY CHASE, MD – Edward French has been named as the Chief Sales and Marketing Officer, The Ritz-Carlton Hotel Company, L.L.C. As a member of the Corporate Operating Committee, he will oversee the strategic positioning of one of the world’s most iconic and powerful luxury hotel brands.

In his role, French will serve as the strategic business partner to the President and Global Chief Operating Officer of The Ritz-Carlton Hotel Company, and play a critical leadership role for the Marketing, Global Sales and Revenue Management discipline. With oversight of Sales, Marketing, Revenue Management, eCommerce, CRM, Public Relations and Social Media, he is responsible for driving top-line revenue for The Ritz-Carlton brand, ensuring the strategic priorities of the discipline are aligned and designed to yield profitable sales, increased market share, and expanded competitive advantage.

As French moves into his Ritz-Carlton role, there will continue to be increased focus on making meaningful connections and deepening the levels of engagement with guests through digital, CRM and mobile platforms. “The digital evolution that we see is shifting the marketing landscape dramatically,” said French. “The Ritz-Carlton hotels and resorts are truly beloved by consumers who have many wonderful memories of personal experiences. I am delighted at the opportunity to take a truly iconic luxury brand and continue to bring it to life in a multitude of ways with those who connect with us.”

Prior to his current role, French was Senior Vice President, Marketing Platforms, which included overseeing the operations, marketing and strategic direction of the award winning loyalty programs, Marriott Rewards and The Ritz-Carlton Rewards. This included guiding the hotel reward programs’ communications, customer service, partnership development, database, and member acquisition efforts.  Additionally, French led total customer relationship management, marketing systems and segmentation, incentive and gift card marketing for the company, as well as the internal creative agency.

French joined Marriott from American Airlines, where he led the Advantage program, the world’s largest customer loyalty program.  In that role, he was responsible for direct operations, marketing and customer service for the airline’s frequent flier program.  Ed started his career at American Airlines in 1992 as an analyst in revenue management. Previously, he worked for Chase Manhattan Bank.

About The Ritz-Carlton Hotel Company, L.L.C.
The Ritz-Carlton Hotel Company, L.L.C., of Chevy Chase, Md., currently operates 80 hotels in the Americas, Europe, Asia, the Middle East, Africa, and the Caribbean. More than 30 hotel and residential projects are under development around the globe. The Ritz-Carlton is the only service company to have twice earned the prestigious Malcolm Baldrige National Quality Award, an award that originated in 1987. Its purpose is to promote the awareness of quality excellence, recognize quality achievements of companies and publicize successful quality strategies. The Ritz-Carlton Hotel Company won the award in 1992 and 1999. For more information, or reservations, call toll free in the U.S. 1-800-241-3333, or visit the company web site at www.ritzcarlton.com. The Ritz-Carlton Hotel Company, L.L.C. is a wholly-owned subsidiary of Marriott International, Inc. (NYSE:MAR).

Connect with allison.sitch@ritzcarlton.com


 

08/05/2013

The Ritz-Carlton Hotel Company, L.L.C. Takes Renowned Luxury Hospitality to Israel

The Ritz-Carlton, HerzliyaLONDON – The Ritz-Carlton Hotel Company, L.L.C., the leader in luxury hospitality, has confirmed their first hotel in Israel will officially open its doors in late 2013. The Ritz-Carlton, Herzliya is located in the exclusive residential seafront town north of Tel Aviv, and will be the first global luxury branded hotel in the country.

“We are delighted to be opening this exceptional seafront property at a time of historic growth in incoming tourism to Israel. Global travellers will now have the opportunity to enjoy The Ritz-Carlton award- winning service and experience here as we establish the definitive luxury experience in Israel” said Herve Humler, president and chief operations officer, The Ritz-Carlton. “The Ritz-Carlton will bring its legendary service standards to Israel and offer the global affluent traveller a destination for both leisure and business in Herzliya,” he added.

Tel Aviv is a vibrant Mediterranean city with historic cultural sights, Bauhaus architecture, a dynamic café and restaurant culture. As the home of the growing technology sector, Herzliya is also a frequent destination for business travellers the world over.

Located on the Marina overlooking the Mediterranean, the hotel and was designed by a collection of internationally recognized architects and designers. Rani Ziss Architects Ltd. designed the 12-storey property and New York-based interior design firm Studio Gaia created the interiors with Israeli studio Gad Halperin producing the lobby and restaurant concepts. The 197 room property includes 82 suites all with stunning sea views and balconies.  As the first urban resort in Israel, the property offers a unique beach front experience with leisure amenities including a roof-top swimming pool with sweeping panoramic views of the beach. The Ritz-Carlton Spa and Fitness Centre both have Mediterranean views and outdoor relaxation terraces, while sailing, surfing and other water sports are within a short stroll of the property.

Renowned Chef Yonathon Roshfeld will create his first kosher dining experience at the Herbet Samuel restaurant within The Ritz-Carlton by using local, seasonal local produce complemented by kosher lsraeli and international wines. A panoramic rooftop bar will offer sweeping views overlooking of the coastline.

Facilities for business travellers at the property include 4,500 square feet of meeting space with views of the Marina for both business and social events and a Business Centre.

About The Ritz-Carlton Hotel Company, LLC

The Ritz-Carlton Hotel Company, L.L.C., of Chevy Chase, Md., currently operates 80 hotels in the Americas, Europe, Asia, the Middle East, Africa, and the Caribbean. More than 30 hotel and residential projects are under development around the globe. The Ritz-Carlton is the only service company to have twice earned the prestigious Malcolm Baldrige National Quality Award, an award that originated in 1987. Its purpose is to promote the awareness of quality excellence, recognize quality achievements of companies and publicize successful quality strategies. The Ritz-Carlton Hotel Company won the award in 1992 and 1999. For more information, or reservations, contact a travel professional, call toll free in the UK 0800 234 000, or visit the company web site at www.ritzcarlton.com. The Ritz-Carlton Hotel Company, L.L.C. is a wholly-owned subsidiary of Marriott International, Inc. (NYSE:MAR).

Connect with rosemary.trigg@ritzcarlton.com

 

08/01/2013

Succeed Through Service Challenge Announces 2013 Winners

Ritz Carlton LogoInspiring submissions awarded US $1,000 to 10 partner schools.

Chevy Chase, Md. – Engage. Inspire. Contribute. These three principles continue to guide the Succeed Through Service global youth engagement program created by The Ritz-Carlton Hotel Company, L.L.C. as part of its Community Footprints social responsibility commitment.

All 80 hotels, as well as The Ritz-Carlton residences and destination clubs, are engaged in Succeed Through Service and partner with local schools and youth organizations, many of which work closely with children facing economic, social or personal challenges. The program focuses on helping young people to flourish through life-skills training, career exploration, and community service- learning projects to introduce them to civic responsibility. Over the past four years The Ritz-Carlton has supported over 12,000 young students around the world. 

“Our Succeed Through Service Student Challenge provides an outstanding platform to mobilize our students worldwide to help address issues in their own community.” says Hervé Humler, president and chief operations officer, The Ritz-Carlton Hotel Company, LLC. “As the name suggests, Succeed Through Service is all about helping young people thrive and inspiring them do their best.”

The annual community projects bring together the students at partner schools with Ritz-Carlton Ladies and Gentlemen to create student-led service-learning projects supporting hunger relief, child well-being and environmental responsibility. Upon completion, the students are invited to enter the Student Challenge, share their Community Footprints project and the impact it made on their community. This year, to recognize the most inspiring projects, ten student groups, five from the Americas and five from Asia Pacific, Europe and the Middle East regions, were selected to receive a US $1,000 grant to support their education.

In Wolfsburg, Germany, the students at Heinrich-Nordhoff Comprehensive School worked with the Ladies and Gentlemen at their partner hotel, The Ritz-Carlton, Wolfsburg, to clean and help protect the ecosystem at a local vivarium. One student reflected on her class’s work by saying, “I now understand why we have to take care of our earth and each other. The project has changed a lot for me and my thinking.” The school is using the award to update the school library by purchasing new books, facilitate educational trips and provide funds to their partner school in Tanzania.

The students at Queens Satellite High School for Opportunity worked with their Succeed Through Service partner, The Ritz-Carlton New York, Central Park to develop a mentoring and tutoring program at the South Jamaica Queens Public Library. The aim was to create a safe, helpful environment where young students from the area could come after school for homework help. One of the Queen’s Satellite students shared, “My experience working at the library has been great because I was able to help elementary and kindergarten students…These kids have a future and it feels good to be doing my part.” The school will use the funds to cover the transportation costs for their students to visit prospective City and State University of New York colleges as well as assist with offsetting their college application fees.

Along with the additional eight winners of the Succeed Through Service Student Challenge, these inspiring community projects are a global showcase of youthful achievement.

Full list of winning schools/organizations:
Al Noor International School (The Ritz-Carlton, Bahrain)
Beijing Hospitality Institute (The Ritz-Carlton, Beijing & The Ritz-Carlton, Beijing Financial Street)
Heinrich Nordhoff School (The Ritz-Carlton, Wolfsburg)
Kenmore Middle School (The Ritz-Carlton, Pentagon City)
KIPP Academy (The Ritz-Carlton, New Orleans)
Kissimmee Middle School (The Ritz-Carlton, Orlando Grande Lakes)
Queens Satellite School (The Ritz-Carlton New York, Central Park)
Rashid bin Al Nazar School (Al Bustan Palace, A Ritz-Carlton Hotel, Oman)
Roosevelt High School (The Ritz-Carlton, Los Angeles)
Yi Fu Vocational and Polytechnic School (The Portman Ritz-Carlton, Shanghai)

About The Ritz-Carlton Hotel Company, L.L.C.
The Ritz-Carlton Hotel Company, L.L.C. of Chevy Chase, Md., currently operates 80 hotels in the Americas, Europe, Asia, the Middle East, Africa, and the Caribbean. More than 30 hotel and residential projects are under development around the globe. The Ritz-Carlton is the only service company to have twice earned the prestigious Malcolm Baldrige National Quality Award which recognizes outstanding customer service. For more information, or reservations, contact a travel professional, call toll free in the U.S. 1-800-241-3333, or visit the company website at www.ritzcarlton.com. The Ritz-Carlton Hotel Company, L.L.C. is a wholly owned subsidiary of Marriott International, Inc. (NYSE: MAR) 

Connect with sue.stephenson@ritzcarlton.com.

07/25/2013

The Ritz-Carlton Hotel Company, L.L.C. Tops J.D. Power and Associates Hotel Guest Satisfaction Study for Luxury Hotel Brands for Fourth Consecutive Year

Ritz-Carlton - JD Power 2013Chevy Chase, Md. – The Ritz-Carlton Hotel Company, L.L.C. has once again ranked highest in the luxury brand segment, for an impressive fourth year in a row by J.D. Power and Associates in their 2013 North America Guest Satisfaction Index Study.

“We could not be prouder of our ladies and gentlemen all over the world for their commitment to excellence every single day,” Said Herve Humler, President and Chief Operations Officer for The Ritz-Carlton. “The results speak for themselves. At a time when hotel guest satisfaction scores have increased to a seven year high, The Ritz-Carlton plays a commanding role. It is an honor to be recognized by J.D. Power and Associates in their 2013 Hotel Guest Satisfaction Index Study with such outstanding results, leading our competitors in the luxury set, consecutively for the past four years. To achieve the highest ranking in Customer Satisfaction is a commitment of our service promise; to exceed our guest’s needs and expectations,” Humler continued.

With 80 hotels and resorts in their world-wide portfolio and six more opening this year, The Ritz-Carlton recently announced plans to add new destinations ranging from Morocco to Japan and Israel to India.  This will bring the number of award-winning properties to over 100 by the year 2016.

The Ritz-Carlton Hotel Company achieved an increased score in 2013, resulting in the renowned lifestyle brand leading every category – both within the luxury segment and through the entire study. The 2013 North America Hotel Guest Satisfaction Index Study is based on responses gathered between July 2012 and May 2013 from more than 68,700 guests from Canada and the United States who stayed in a hotel in North America between June 2012 and May 2013.

Now in its 17th year, the study measures overall hotel guest satisfaction across seven hotel segments including luxury, upper upscale, upscale, mid-scale full service, mid-scale limited service, economy budget and extended stay. Seven key measures are examined within each segment to determine overall satisfaction, reservations, check-in / check-out, guest room, food and beverage, hotel services, hotel facilities and costs/fees.

About J.D. Power
J.D. Power is a global marketing information services company providing performance improvement, social media and customer satisfaction insights and solutions. The company’s quality and satisfaction measurements are based on responses from millions of consumers annually. Headquartered in Westlake Village, Calif., J.D. Power has offices in North/South America, Europe and Asia Pacific. For more information on car reviews and ratings, car insurance, health insurance, cell phone ratings, and more, please visit JDPower.com. J.D. Power is a business unit of McGraw Hill Financial.

About The Ritz-Carlton Hotel Company, L.L.C.
The Ritz-Carlton Hotel Company, L.L.C. of Chevy Chase, Md., currently operates 80 hotels in the Americas, Europe, Asia, the Middle East, Africa, and the Caribbean. More than 30 hotel and residential projects are under development around the globe. The Ritz-Carlton is the only service company to have twice earned the prestigious Malcolm Baldrige National Quality Award which recognizes outstanding customer service. For more information, or reservations, call toll free in the U.S. 1-800-241-3333, or visit the company website at www.ritzcarlton.com. The Ritz-Carlton Hotel Company, L.L.C. is a wholly owned subsidiary of Marriott International, Inc. (NYSE: MAR)

Connect with allison.sitch@ritzcarlton.com

 

07/24/2013

The Ritz-Carlton Recognised as One of the Best Employers in Asia Pacific by Aon Hewitt

Ritz Carlton LogoRegional Accolades and Individual Awards Underline Benchmark Service Standards

HONG KONG - The Ritz-Carlton Hotel Company, L.L.C. has received accolades as "Best Employer” throughout Asia from Aon Hewitt, the global talent, retirement and health solutions business of Aon plc following its 2013 Best Employers Study results. The results underlined the luxury hotelier’s commitment to its ladies and gentlemen who deliver luxury experiences worldwide on a daily basis.

The Ritz-Carlton is recognized regionally as a “Best Employer” for 2013. The Aon Hewitt Regional Accreditation is only presented to organisations who have won the Aon Hewitt Best Employer Awards in 3 different markets. The Ritz-Carlton won 5 illustrious awards this year as an exemplary leader in this field.

The seven Ritz-Carlton hotels of China were collectively recognized as Best Employer. Meanwhile, The Ritz-Carlton, Hong Kong was awarded both Best Employer and Best Gen Y Employer. The Ritz-Carlton, Jakarta Mega Kuningan  was awarded Best Employer in Indonesia while The Ritz-Carlton Millenia, Singapore was recognized with the top award as Best of The Best Employer Award.

This prestigious award recognizes high levels of engagement, compelling employer branding, effective leadership and a high-performance culture. All these factors ultimately create loyal and efficient employees, to drive stronger results and performance.

Victor Clavell, Area Vice President for The Ritz-Carlton Asia-Pacific said: “This award recognizes the valuable contribution each and every one of our ladies and gentlemen makes to our business on a daily basis. We seek to build a culture that lives up to our credo and where we each apply the principles of trust, honesty, respect, integrity to maximize the talent to the benefit of each individual and the company.”

“Asia’s markets, in particular China, are highly competitive and evolving rapidly and we aim to foster a work environment that will ensure the aspirations of our ladies and gentlemen are fulfilled and that The Ritz-Carlton mystique is strengthened.”

About The Ritz-Carlton Hotel Company, LLC
The Ritz-Carlton Hotel Company, L.L.C., of Chevy Chase, Md., currently operates 80 hotels in the Americas, Europe, Asia, the Middle East, Africa, and the Caribbean. More than 30 hotel and residential projects are under development around the globe. The Ritz-Carlton is the only service company to have twice earned the prestigious Malcolm Baldrige National Quality Award, an award that originated in 1987. Its purpose is to promote the awareness of quality excellence, recognize quality achievements of companies and publicize successful quality strategies. The Ritz-Carlton Hotel Company won the award in 1992 and 1999. For more information, or reservations, contact a travel professional, call toll free in the U.S. 1-800-241-3333, or visit the company web site at www.ritzcarlton.com. The Ritz-Carlton Hotel Company, L.L.C. is a wholly-owned subsidiary of Marriott International, Inc. (NYSE:MAR).

Connect with ainslie.cheung@ritzcarlton.com


06/21/2013

Community Footprints Recognized with Points of Light “Corporate Engagement Award of Excellence”

The Ritz-Carlton LogoCHEVY CHASE, Md. –  At a ceremony today at the Points of Light annual conference on Volunteering and Service, The Ritz-Carlton Hotel Company, L.L.C. was honored with the 2013 Corporate Engagement Award of Excellence for its outstanding employee volunteer program, Community Footprints. Joining fellow honoree, HP, The Ritz-Carlton received the award in recognition of Community Footprints unique design and exceptional results which are engaging and inspiring volunteers and improving the communities where Ritz-Carlton hotels, clubs and residences are located.

The Corporate Engagement Award of Excellence is determined by an independent panel of judges whom evaluated nominees this year, the 20th anniversary of the award, on a new set of criteria: a clear plan, a method of measuring accomplishments, a solid design, strong leadership, community collaboration, a system to engage employees and an openness to learn from what worked and what didn’t.

“These leaders in employee volunteerism show the possibilities for engaging the workforce in improving communities,” said Michelle Nunn, Points of Light’s CEO. “We celebrate companies that incorporate their employee volunteer programs into the way they do business, with the ultimate goal of making social progress.”

The Ritz-Carlton Community Footprints program applies its guiding principles – engage, contribute and inspire – to improve the lives of children, protect the environment and help alleviate hunger and poverty. The holistic program is embedded in The Ritz-Carlton service culture, encouraging employees – referred to as Ladies and Gentlemen - to use their skills and talents to support their communities.

“Community Footprints provides an outstanding platform to inspire our employees worldwide to help address issues in their own community through skills-based volunteering” says Hervé Humler, president and chief operations officer. “I am very proud of the positive impact our Ladies and Gentlemen are making.”

One example of the Community Footprints skills-based volunteering approach is the Succeed Through Service program through which all 81 hotels, as well as The Ritz-Carlton residences and destination clubs, are partnering with local schools and youth organizations. Working closely with children facing economic, social or personal challenges, over the past four years The Ritz-Carlton has supported over 12,000 young students around the world.  Many of the children who participate in Succeed Through Service don’t have access to positive role models and don’t feel connected to their communities. "We are committed to enhancing the lives, well-being and career prospects for young people in communities in which we operate and Succeed Through Service enables us to deliver on that promise.” says Sue Stephenson, vice president, community footprints. “As the name suggests, Succeed Through Service is all about helping young people thrive and inspiring them do their best.”

The multi-faceted Community Footprints strategy is integrated into The Ritz-Carlton Service Values; embedded into the company’s business planning process; and cascaded to all hotels, clubs and residences worldwide to ensure the program’s sustainability and maximize positive impact. This long-term philosophy has served The Ritz-Carlton well since 1983, when the first mission statement was inked, vowing that all Ritz-Carlton properties would be “positive, supportive members of their communities and sensitive to the environment.”

About The Ritz-Carlton Hotel Company, LLC
The Ritz-Carlton Hotel Company, L.L.C., of Chevy Chase, Md., currently operates 81 hotels in the Americas, Europe, Asia, the Middle East, Africa, and the Caribbean. More than 30 hotel and residential projects are under development around the globe. The Ritz-Carlton is the only service company to have twice earned the prestigious Malcolm Baldrige National Quality Award, an award that originated in 1987. Its purpose is to promote the awareness of quality excellence, recognize quality achievements of companies and publicize successful quality strategies. The Ritz-Carlton Hotel Company won the award in 1992 and 1999. For more information, or reservations, call toll free in the U.S. 1-800-241-3333, or visit the company web site at www.ritzcarlton.com. The Ritz-Carlton Hotel Company, L.L.C. is a wholly-owned subsidiary of Marriott International, Inc. (NYSE:MAR).

About Points of Light
Points of Light – the world’s largest organization dedicated to volunteer service – mobilizes millions of people to take action that is changing the world. Through affiliates in 250 cities and partnerships with thousands of nonprofits and corporations, Points of Light engages 4 million volunteers in 30 million hours of service each year. We bring the power of volunteers where it’s needed most. For more information, go to www.pointsoflight.org.

Connect with allison.sitch@ritzcarlton.com

06/20/2013

The Ritz-Carlton Hotel Company Returns to Bali in 2014

Ritz-Carlton - Bali Aerial ShotHong Kong – The Ritz-Carlton Hotel Company, L.L.C. is set to make a celebrated return to the island of the gods with the opening of The Ritz-Carlton, Bali, Indonesia in 2014.

The stunning island of Bali enjoys an enviable reputation as one of the world’s most luxurious retreat destinations with its combination of sandy beaches, local Balinese artisan culture and relaxed ambiance.

The location of the exquisite Ritz-Carlton, Bali is uniquely situated with a combination of white beach front and elevated cliff top settings, blended into the landscape gently enlivening the senses.

The resort property is owned by PT Oriental Indah Bali Hotel Company and designed by architects and designers, Burega Farnell. It will feature 288 keys including 90 exceptional suites and 14 villas. The Ritz-Carlton, Bali will also debut 10 cliff top villas that offer sweeping views across the ocean.

“Bali is a naturally beautiful destination that global travelers have consistently returned to. We are delighted to be creating an authentic Balinese resort in Sawagan which will offer breathtaking views and carefully curated experiences and recreational activities that speak to the aspirations of today’s Ritz-Carlton guest,” said Herve Humler, President and Chief Operations Officer,  The Ritz-Carlton.

Pak Tatang, President of PT Oriental Indah Bali Hotel said: “We are delighted to have partnered with The Ritz-Carlton Hotel Company which will continue to underline the importance of Bali to the global luxury traveller. The new resort will add to the diversity of the island and offer unrivalled service experiences for which The Ritz-Carlton is renowned.”

Bali is a dream wedding destination, and The Ritz-Carlton will provide a choice of two wedding chapels, a ballroom, three intimate function rooms and outdoor terraces to create memorable celebrations that will stay with a couple and their guests for a lifetime.

The luxury resort will also include six restaurants and bars, which include a cliff-side restaurant integrated into a natural cave that doubles as a private dining room. Other restaurants include a beach grill, an Indonesian restaurant, a Japanese restaurant, a pool bar and all-day dining. Within the resort grounds, there will be a Ritz-Carlton Spa; a water sports pavilion and other recreational facilities. 

“Described as simply the world’s best island, Bali a resort destination that appeals to many seeking an escape from the world and we are proud to unveil a resort that will, once again, raise the bar for hospitality in the region and contribute to the growth of tourism in Indonesia,” added Humler.

Nb: Bali draws almost three million visitors a year and records growth of 4.3% in 2012 in arrivals. Its key markets include Australia, China, Japan, Malaysia and South Korea.

About The Ritz-Carlton Hotel Company, LLC
The Ritz-Carlton Hotel Company, L.L.C., of Chevy Chase, Md., currently operates 81 hotels in the Americas, Europe, Asia, the Middle East, Africa, and the Caribbean. More than 30 hotel and residential projects are under development around the globe. The Ritz-Carlton is the only service company to have twice earned the prestigious Malcolm Baldrige National Quality Award, an award that originated in 1987. Its purpose is to promote the awareness of quality excellence, recognize quality achievements of companies and publicize successful quality strategies. The Ritz-Carlton Hotel Company won the award in 1992 and 1999. For more information, or reservations, contact a travel professional, call toll free in the U.S. 1-800-241-3333, or visit the company web site at www.ritzcarlton.com. The Ritz-Carlton Hotel Company, L.L.C. is a wholly-owned subsidiary of Marriott International, Inc. (NYSE:MAR).

Connect with ainslie.cheung@ritzcarlton.com

06/12/2013

More Extraordinary Experiences with Complimentary Nights at The Ritz-Carlton Hotel Company, L.L.C.

Ritz-Carlton Rewards LogoChevy Chase, MD – Beginning July 1, Ritz-Carlton Rewards members, who make two paid stays at participating Ritz-Carlton hotels will receive a complimentary night that may be used for a future stay at a participating Ritz-Carlton hotels.  Ritz-Carlton Rewards members may earn up to two complimentary nights.

Ritz-Carlton Rewards members must register for the promotion, valid for stays between July 1 and October 30, 2013. For more information and to register, please visit www.ritzcarltonrewards.com/nights2013 or call 1-888-674-5578.

Joining The Ritz-Carlton Rewards is complimentary, and points may be earned and redeemed at Ritz-Carlton hotels and resorts as well as at 3,600 partner hotels around the world.  Points may also be redeemed for airline tickets, rental cars and luxury merchandise.

The Ritz-Carlton Rewards offers members the benefits of program partners including Abercrombie and Kent, Neiman Marcus, IMG Sports Academy and Destination Cellars. For more information about the offer or to become a member, please visit www.ritzcarltonrewards.com.

About The Ritz-Carlton Hotel Company, L.L.C.
The Ritz-Carlton Hotel Company, L.L.C. of Chevy Chase, Md., currently operates 81 hotels in the Americas, Europe, Asia, the Middle East, Africa, and the Caribbean. More than 30 hotel and residential projects are under development around the globe. The Ritz-Carlton is the only service company to have twice earned the prestigious Malcolm Baldrige National Quality Award which recognizes outstanding customer service. For more information, or reservations, contact a travel professional, call toll free in the U.S. 1-800-241-3333 or visit the company website at www.ritzcarlton.com. The Ritz-Carlton Hotel Company, L.L.C. is a wholly owned subsidiary of Marriott International, Inc. (NYSE: MAR)

Terms and Conditions
Registration is required. The Ritz-Carlton Rewards® members who register for this promotion by September 30, 2013 will earn one certificate for a complimentary night at a Tier 1-3 hotel after the completion of two paid stays at participating Ritz-Carlton hotels between July 1 and October 31, 2013, up to a maximum of two complimentary night certificates. A stay is defined as consecutive nights spent at the same hotel, regardless of check-in/check-out activity. An earned complimentary night award will be added to the member’s account within 3-5 business days after the second qualifying stay. Awards are not transferable and may not be given as a gift. The member receiving this offer has been specifically targeted. Certificates will expire one year from date of issuance and other restrictions apply. Only one room per hotel per stay is counted toward earning for this promotion. Promotion excludes The Ritz-Carlton Millennia, Singapore, Ritz-Carlton, Montreal, Phulay Bay, Dorado Beach, The Ritz-Carlton Destination Club®, The Ritz-Carlton Residences®, and Partner Hotels. Members of The Ritz-Carlton Rewards program as of June 4, 2013 and new members who were not previously members of the Marriott Rewards® program are eligible to receive this offer. Offer is non-transferable, subject to availability, does not apply to groups, and cannot be combined with any other offer. All Ritz-Carlton Rewards terms and conditions apply.

Connect with parool.shah@ritzcarlton.com

05/13/2013

“Ahlan Wa Salan”

Ritz Carlton LogoThe Ritz-Carlton Hotel Company Catering to the Middle East Traveller Globally.

Dubai, UAE – The Ritz-Carlton Hotel Company LLC this week unveiled its commitment to meeting the needs of the Middle East traveller seeking luxury and sophistication, as part of its participation at ATM 2013.

The hotel company, which was built on the concept of Gold Standards, believes that each of its 82 hotels should be culturally relevant to the market in which they operate. This approach is particularly important in the GCC where inter-market travel is commonplace for business and leisure and has been the key to Ritz-Carlton’s success in the region since it launched its first hotel in Dubai in 1998.
 
However, with the expanding global footprint of regional carriers such as Emirates, Etihad and Qatar Airways, the choice of gateway locations for the Middle East traveller has increased significantly in recent years. As a result, and with prestigious properties in some of the world’s most desirable destinations, Ritz-Carlton hotels are welcoming an increasing number of guests from the Middle East.

With over a third of Arab nationals known to make between one and five business trips outside the region every year, and the same number again of personal trips, the Middle East continues to be one of the most important source markets for the global luxury travel and hotel industry.

Arab families frequently travel in large groups with immediate and extended families, meaning that there is an increasing need for hotels – especially those within the luxury space – to offer facilities and services which reflect the needs of the whole family. Never is this truer than during the Middle East’s hot summer months, when affluent Arab travellers take, on average, 40 days vacation and are drawn to hotels which go above and beyond what is necessary.

“With the expectation that rightly comes with being one of the world’s most prestigious brands, our priority is ensuring that our guests receive a unique experience every time they stay with The Ritz-Carlton. The Arab traveller has very specific needs and we believe that offering a bespoke service with their tradition and culture is the way forward,” said Chris Gabaldon, Chief Sales and Marketing Officer for The Ritz-Carlton Hotel Company.

“It is about more than the beautiful aesthetics of the suites, foyer, pool and spa, it is what stays in our guests’ hearts long after they leave and what motivates them to return time and time again. Ultimately, the personal experience that we create for each and every guest is what sets us apart and this comes down to anticipating their needs.”

To ensure that guests from the Middle East get the full Ritz-Carlton experience, preferred suites at selected hotels around the world offer exceptional accommodation and personal amenities which specifically cater to their needs.

The Ritz-Carlton, Istanbul is a particular favourite with Middle East travelers with the hotel’s prime Bosphorus location, combined with the city’s rich history, culture and traditions offering an experience that has an enduring appeal for Arab travelers. Amenities at this exceptional hotel include, but are not limited to, the following with advance request:
 
• Arabic language television channels and newspaper options
• Koran and prayer carpet
• Qiblah directional arrow placed in-suite
• Ascription/prayer beads
• Ramadan Suhour service
• Welcome and turndown amenities featuring preferred floral and fragrance
• Shisha served with an array of fruit flavours

Another increasingly popular destination for global affluent traveler is North America and particularly the East Coast where cities such as the business, medical and shopping metropolis of Dallas, Texas, have benefitted from the expansion of air services to key cities from the region. Recently ranked the #1 hotel in North America by the influential Zagat Survey, The Ritz-Carlton, Dallas is well equipped to maximize the comfort and needs of affluent travellers by also offering the above amenities.

Perennial favourite New York has also seen an influx of visitors from the Gulf region. The Ritz-Carlton New York, Battery Park has responded to the needs of its guests by not only introducing the above amenities, but also offering Arabic speaking front-of-house staff, schedule for prayer time and the ability to block book accommodations to cater for large groups travelling together.

The Ritz-Carlton’s exclusive Club Lounge is also available to guests booked into many of the hotel’s preferred suites and provides ongoing food and beverage presentations throughout each day, with the ability to serve select Arabic dishes upon advance request.

To find out more about how an individual Ritz-Carlton hotel can cater to specific travel needs, www.ritzcarlton.com or contact the hotel directly.

About The Ritz-Carlton Hotel Company, L.L.C.
The Ritz-Carlton Hotel Company, L.L.C. of Chevy Chase, Md., currently operates 81 hotels in the Americas, Europe, Asia, the Middle East, Africa, and the Caribbean. More than 30 hotel and residential projects are under development around the globe. The Ritz-Carlton is the only service company to have twice earned the prestigious Malcolm Baldrige National Quality Award which recognizes outstanding customer service. For more information, or reservations, contact a travel professional, call toll free in the U.S. 1-800-241-3333, or visit the company website at www.ritzcarlton.com. The Ritz-Carlton Hotel Company, L.L.C. is a wholly owned subsidiary of Marriott International, Inc. (NYSE: MAR)

Connect with sarah.walkerkerr@ritzcarlton.com