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149 posts categorized "Ritz-Carlton"

06/12/2013

More Extraordinary Experiences with Complimentary Nights at The Ritz-Carlton Hotel Company, L.L.C.

Ritz-Carlton Rewards LogoChevy Chase, MD – Beginning July 1, Ritz-Carlton Rewards members, who make two paid stays at participating Ritz-Carlton hotels will receive a complimentary night that may be used for a future stay at a participating Ritz-Carlton hotels.  Ritz-Carlton Rewards members may earn up to two complimentary nights.

Ritz-Carlton Rewards members must register for the promotion, valid for stays between July 1 and October 30, 2013. For more information and to register, please visit www.ritzcarltonrewards.com/nights2013 or call 1-888-674-5578.

Joining The Ritz-Carlton Rewards is complimentary, and points may be earned and redeemed at Ritz-Carlton hotels and resorts as well as at 3,600 partner hotels around the world.  Points may also be redeemed for airline tickets, rental cars and luxury merchandise.

The Ritz-Carlton Rewards offers members the benefits of program partners including Abercrombie and Kent, Neiman Marcus, IMG Sports Academy and Destination Cellars. For more information about the offer or to become a member, please visit www.ritzcarltonrewards.com.

About The Ritz-Carlton Hotel Company, L.L.C.
The Ritz-Carlton Hotel Company, L.L.C. of Chevy Chase, Md., currently operates 81 hotels in the Americas, Europe, Asia, the Middle East, Africa, and the Caribbean. More than 30 hotel and residential projects are under development around the globe. The Ritz-Carlton is the only service company to have twice earned the prestigious Malcolm Baldrige National Quality Award which recognizes outstanding customer service. For more information, or reservations, contact a travel professional, call toll free in the U.S. 1-800-241-3333 or visit the company website at www.ritzcarlton.com. The Ritz-Carlton Hotel Company, L.L.C. is a wholly owned subsidiary of Marriott International, Inc. (NYSE: MAR)

Terms and Conditions
Registration is required. The Ritz-Carlton Rewards® members who register for this promotion by September 30, 2013 will earn one certificate for a complimentary night at a Tier 1-3 hotel after the completion of two paid stays at participating Ritz-Carlton hotels between July 1 and October 31, 2013, up to a maximum of two complimentary night certificates. A stay is defined as consecutive nights spent at the same hotel, regardless of check-in/check-out activity. An earned complimentary night award will be added to the member’s account within 3-5 business days after the second qualifying stay. Awards are not transferable and may not be given as a gift. The member receiving this offer has been specifically targeted. Certificates will expire one year from date of issuance and other restrictions apply. Only one room per hotel per stay is counted toward earning for this promotion. Promotion excludes The Ritz-Carlton Millennia, Singapore, Ritz-Carlton, Montreal, Phulay Bay, Dorado Beach, The Ritz-Carlton Destination Club®, The Ritz-Carlton Residences®, and Partner Hotels. Members of The Ritz-Carlton Rewards program as of June 4, 2013 and new members who were not previously members of the Marriott Rewards® program are eligible to receive this offer. Offer is non-transferable, subject to availability, does not apply to groups, and cannot be combined with any other offer. All Ritz-Carlton Rewards terms and conditions apply.

Connect with parool.shah@ritzcarlton.com

05/13/2013

“Ahlan Wa Salan”

Ritz Carlton LogoThe Ritz-Carlton Hotel Company Catering to the Middle East Traveller Globally.

Dubai, UAE – The Ritz-Carlton Hotel Company LLC this week unveiled its commitment to meeting the needs of the Middle East traveller seeking luxury and sophistication, as part of its participation at ATM 2013.

The hotel company, which was built on the concept of Gold Standards, believes that each of its 82 hotels should be culturally relevant to the market in which they operate. This approach is particularly important in the GCC where inter-market travel is commonplace for business and leisure and has been the key to Ritz-Carlton’s success in the region since it launched its first hotel in Dubai in 1998.
 
However, with the expanding global footprint of regional carriers such as Emirates, Etihad and Qatar Airways, the choice of gateway locations for the Middle East traveller has increased significantly in recent years. As a result, and with prestigious properties in some of the world’s most desirable destinations, Ritz-Carlton hotels are welcoming an increasing number of guests from the Middle East.

With over a third of Arab nationals known to make between one and five business trips outside the region every year, and the same number again of personal trips, the Middle East continues to be one of the most important source markets for the global luxury travel and hotel industry.

Arab families frequently travel in large groups with immediate and extended families, meaning that there is an increasing need for hotels – especially those within the luxury space – to offer facilities and services which reflect the needs of the whole family. Never is this truer than during the Middle East’s hot summer months, when affluent Arab travellers take, on average, 40 days vacation and are drawn to hotels which go above and beyond what is necessary.

“With the expectation that rightly comes with being one of the world’s most prestigious brands, our priority is ensuring that our guests receive a unique experience every time they stay with The Ritz-Carlton. The Arab traveller has very specific needs and we believe that offering a bespoke service with their tradition and culture is the way forward,” said Chris Gabaldon, Chief Sales and Marketing Officer for The Ritz-Carlton Hotel Company.

“It is about more than the beautiful aesthetics of the suites, foyer, pool and spa, it is what stays in our guests’ hearts long after they leave and what motivates them to return time and time again. Ultimately, the personal experience that we create for each and every guest is what sets us apart and this comes down to anticipating their needs.”

To ensure that guests from the Middle East get the full Ritz-Carlton experience, preferred suites at selected hotels around the world offer exceptional accommodation and personal amenities which specifically cater to their needs.

The Ritz-Carlton, Istanbul is a particular favourite with Middle East travelers with the hotel’s prime Bosphorus location, combined with the city’s rich history, culture and traditions offering an experience that has an enduring appeal for Arab travelers. Amenities at this exceptional hotel include, but are not limited to, the following with advance request:
 
• Arabic language television channels and newspaper options
• Koran and prayer carpet
• Qiblah directional arrow placed in-suite
• Ascription/prayer beads
• Ramadan Suhour service
• Welcome and turndown amenities featuring preferred floral and fragrance
• Shisha served with an array of fruit flavours

Another increasingly popular destination for global affluent traveler is North America and particularly the East Coast where cities such as the business, medical and shopping metropolis of Dallas, Texas, have benefitted from the expansion of air services to key cities from the region. Recently ranked the #1 hotel in North America by the influential Zagat Survey, The Ritz-Carlton, Dallas is well equipped to maximize the comfort and needs of affluent travellers by also offering the above amenities.

Perennial favourite New York has also seen an influx of visitors from the Gulf region. The Ritz-Carlton New York, Battery Park has responded to the needs of its guests by not only introducing the above amenities, but also offering Arabic speaking front-of-house staff, schedule for prayer time and the ability to block book accommodations to cater for large groups travelling together.

The Ritz-Carlton’s exclusive Club Lounge is also available to guests booked into many of the hotel’s preferred suites and provides ongoing food and beverage presentations throughout each day, with the ability to serve select Arabic dishes upon advance request.

To find out more about how an individual Ritz-Carlton hotel can cater to specific travel needs, www.ritzcarlton.com or contact the hotel directly.

About The Ritz-Carlton Hotel Company, L.L.C.
The Ritz-Carlton Hotel Company, L.L.C. of Chevy Chase, Md., currently operates 81 hotels in the Americas, Europe, Asia, the Middle East, Africa, and the Caribbean. More than 30 hotel and residential projects are under development around the globe. The Ritz-Carlton is the only service company to have twice earned the prestigious Malcolm Baldrige National Quality Award which recognizes outstanding customer service. For more information, or reservations, contact a travel professional, call toll free in the U.S. 1-800-241-3333, or visit the company website at www.ritzcarlton.com. The Ritz-Carlton Hotel Company, L.L.C. is a wholly owned subsidiary of Marriott International, Inc. (NYSE: MAR)

Connect with sarah.walkerkerr@ritzcarlton.com

05/08/2013

The Ritz-Carlton Hotel Company Commits to ‘Engage, Contribute and Inspire’ the Middle East Via Robust CSR Strategy in the Region

Sue StephensonDubai, UAE - The Ritz-Carlton Hotel Company, LLC today unveils its global Corporate Social Responsibility (CSR) program, ‘Community Footprints’, in the region, exercising the guiding principles to engage, contribute and inspire. Reaffirming its commitment Global Citizenship, Community Footprints focuses the company’s CSR efforts across the Middle East and around the world on making a meaningful difference in the local communities where the company’s hotels and resorts are located.

Over the past year, Al Bustan Palace, a Ritz-Carlton Hotel in Oman, has partnered with Rashid bin Al Nazar School Sidab, to provide a learning and mentoring program for their students. The ‘Succeed Through Service’ program, which is in place at all Ritz-Carlton hotels in the region, engages hotel employees in a series of workshops in Arabic, focusing on teaching young students business, hospitality and important life skills. Each of the nine Ritz-Carlton hotels in the Middle East has a comprehensive Community Footprints strategy in place, and the company is committed to further increasing its efforts in the region in 2013. 

Sue Stephenson, Vice President, Community Footprints, who is in the UAE this week for ATM, comments; “Community Footprints focuses on making a sustainable difference in the communities within which The Ritz-Carlton operates and, as we extend our physical footprint in the Middle East, we are committed to replicating the success of our global social responsibility and community engagement commitment, in the region. We believe that global companies have a responsibility to implement and inspire positive action in a way that is geographically and culturally relevant.”

Just last week, The Ritz-Carlton, Dubai hosted children from Al Noor Training Centre for a day filled with interactive activities and culinary treats. As part of this longstanding partnership the hotel provides on-site training focused on enhancing the lives, well-being and career prospects of the students. Since opening it’s doors in 2010, The Ritz-Carlton Dubai International Financial Center has been committed to the well-being of the children with special needs at Senses Residential and Day Care Center. 

Guests staying at The Ritz-Carlton hotels in the region and around the world are also invited to participate in the hotels’ community impact efforts through the Give Back Getaways voluntourism program, including an opportunity to help plant and preserve the native Safallah flower and learn about Qatari ecology with and Sharq Village and Spa and their Community Footprints partner, Friends of the Environment.
 
Community Footprints was institutionalized by The Ritz-Carlton in 2002, to tackle three key global issues; child well-being, hunger and poverty relief and environmental responsibility.  The company integrates Community Footprints within its business goals, placing it as a foundational piece in the company’s business management model, incorporating it as a key success factor, and has developed robust metrics to measure progress.

About The Ritz-Carlton Hotel Company, LLC
The Ritz-Carlton Hotel Company, L.L.C. of Chevy Chase, Md., currently operates 82 hotels in the Americas, Europe, Asia, the Middle East, Africa, and the Caribbean. More than 30 hotel and residential projects are under development around the globe. The Ritz-Carlton is the only service company to have twice earned the prestigious Malcolm Baldrige National Quality Award which recognizes outstanding customer service. For more information, or reservations, contact a travel professional, call toll free in the U.S. 1-800-241-3333, or visit the company website at www.ritzcarlton.com. The Ritz-Carlton Hotel Company, L.L.C. is a wholly owned subsidiary of Marriott International, Inc. (NYSE: MAR)

Connect with sarah.walkerkerr@ritzcarlton.com

05/07/2013

The Ritz-Carlton Hotel Company Unveils The Ritz-Carlton, Kyoto

Ritz-Carlton - KyotoOpening Date and General Manager Announced for Iconic New Urban Resort.

TOKYO – The Ritz-Carlton Hotel Company has confirmed The Ritz-Carlton, Kyoto will officially open its doors on February 7, 2014, and unveiled the first images of the luxury urban resort that pays homage to the region’s cultural heritage. It also officially announced the appointment of Mr. Yuji Tanaka as the General Manager of The Ritz-Carlton, Kyoto.

The Ritz-Carlton, Kyoto enjoys an excellent strategic location as an urban resort on the Kamogawa River, Nijho Ohashi, close to Kyoto’s popular downtown areas including Gion and Kawaramachi-dori, the city’s retail and entertainment district. The hotel’s guestrooms will offer views of the river and the Higashiyama Mountains.

While in keeping with the traditions and cultural sensitivity of Kyoto, The Ritz-Carlton will be a subtle and inspired juxtaposition of modernity and respect for Japanese tradition, incorporating the work of internationally famous Japanese design houses such as Spin Studio. The architects and designers have gone to great lengths to preserve the traditional Meiji house and courtyard into the architectural structure of the building.

Featuring 136 guest rooms with an average size of 50 square meters for standard rooms, The Ritz-Carlton, Kyoto will have some of the largest in the city. It will also feature four dining options, banquet and meeting rooms, as well as a spa and other recreational facilities.

Victor Clavell, Vice President – Asia Pacific for The Ritz-Carlton said: “Kyoto is one of Japan’s cultural windows to the world and we are proud to unveil a property that is sensitive to the 1,000 years of history and make a contribution to the rejuvenation and growth of the tourism business in Japan.”

Exceptionally rich in beauty, history, spirituality and culture, Kyoto draws 50 million visitors annually to experience the city and its 17 UNESCO World Heritage Sites. While many of these visitors are Japanese, there is real growth in the numbers of international visitors coming to the city, and Kyoto is now very much must-see destination for sophisticated global travelers who are attracted to the city for its quintessential Japanese experience.

Newly-appointed General Manager, Yuji Tanaka is a seasoned international hotelier with over 25 years of luxury hotel experience across the globe who will lead an experienced team of ladies and gentlemen to further strengthen The Ritz-Carlton position as a luxury leader in Japan. Prior to his current position, Tanaka was Hotel Manager at The Ritz-Carlton, Tokyo and Interim General Manager at The Ritz-Carlton, Osaka. He has enjoyed over 15 years of leadership experience with luxury hotel groups in the United States and Japan.

“I am privileged to be entrusted with the leadership of this incredibly high-profile opening for The Ritz-Carlton which will complement the exceptional architecture and heritage of Kyoto. Our entry to the market will help to draw sophisticated global travelers who are attracted the city for a quintessentially Japanese experience.”

About The Ritz-Carlton Hotel Company, LLC
The Ritz-Carlton Hotel Company, L.L.C., of Chevy Chase, Md., currently operates 82 hotels in the Americas, Europe, Asia, the Middle East, Africa, and the Caribbean. More than 30 hotel and residential projects are under development around the globe. The Ritz-Carlton is the only service company to have twice earned the prestigious Malcolm Baldrige National Quality Award, an award that originated in 1987. Its purpose is to promote the awareness of quality excellence, recognize quality achievements of companies and publicize successful quality strategies. The Ritz-Carlton Hotel Company won the award in 1992 and 1999. For more information, or reservations, contact a travel professional, call toll free in the U.S. 1-800-241-3333, or visit the company web site at www.ritzcarlton.com. The Ritz-Carlton Hotel Company, L.L.C. is a wholly-owned subsidiary of Marriott International, Inc. (NYSE:MAR).

Connect with ainslie.cheung@ritzcarlton.com

The Ritz-Carlton Hotel Company, L.L.C. Announces New Resort in Marrakech, Morocco

Ritz-Carlton - MarrakechFourth Property in North Africa for Luxury Hotel Operator.

DUBAI, UNITED ARAB EMIRATES - The Ritz-Carlton Hotel Company, L.L.C., the leader in luxury hospitality, has announced the brand’s latest property in its growing North Africa portfolio.  The Ritz-Carlton Marrakech is owned by Jnan Amar Company, a subsidiary of Al Amal Investment Company (SIAMA) part of Azmi Abdelhadi Group of Saudi Arabia.

The resort will be developed around the Jenan Amar Polo Fields, which is part of an upscale community on the Takerkoust Road, 20 kilometres from the city centre of Marrakech and 12 kilometres from the Lalla Takerkoust lake and nature reserve. The stunning fortress style resort will feature 60 hotel suites and 20 hotel villas of two, three and five bedrooms, bars and restaurants, a luxury spa and related leisure facilities. Jenan Amar Polo Resort development is envisaged as a powerful growth driver for tourism in the Marrakech region of Morocco, and the varied luxury components of the project coupled with its world-class polo fields will create a new lifestyle dynamic to the region.

Godwin Austen Johnson is the lead architect and interior designer, with the project already at the detailed design stage.  The master development of the community has been completed including the roads, and the main polo field. Construction of the property is due to commence in the fourth quarter of 2013, with completion of the hotel projected for the third quarter of 2016.

“We are honored to have been selected by Jenan Amar, SARL to manage this unique property,” said Herve Humler, President and Chief Operating Officer, The Ritz-Carlton Hotel Company. “We believe that the unique location of the resort, with stunning views on the High Atlas Mountains, within such an upscale community of Marrakech, coupled with the diverse culture and rich heritage of the wonderful city itself, will offer our discerning guests an incredibly attractive and aspirational destination to explore.”

Miramar Abdelhadi, Chief Executive Officer of the Jenan Amar SARL, said“We are delighted to partner with The Ritz-Carlton Hotel Company to manage the resort.  The long and storied legacy of The Ritz-Carlton is a natural fit with Morocco’s own historical heritage, and the prestige of the brand is akin to the exclusivity of the community in which the resort will be located.”

Asked about additional growth in the North African region for The Ritz-Carlton, Humler added, “The Ritz-Carlton, Marrakech will be our fourth property in North Africa, each one offering a different proposition, indigenous to the style and location of the hotel or resort.  Expansion in this region is unquestionably an essential part of our future growth strategy.”

Further properties currently under construction in North Africa are The Ritz-Carlton, Rabat, a 120-room hotel situated within the prestigious Royal Golf Dar Es Salam, The Ritz-Carlton, Tunis, a resort featuring 129-suites, situated close to the world heritage site of Carthage and Tamouda Bay, and Morocco a Ritz-Carlton Reserve, Morocco a Ritz-Carlton Reserve in Tamuda Bay, an exclusive upscale resort nestled along the unspoiled waters of the Mediterranean, approximately 60 kilometers east of the city of Tangiers, featuring a 98-luxury room hotel with 35 pool villa suites, a beach club and an 18-hole Nicklaus design golf course.

About the SIAMA
SIAMA has been operating in Morocco since 1985 and has achieved numerous developments. Azmi Abdelhadi Group's main business in Saudi Arabia is in oil & gas engineering services, in addition, owns a portfolio of diversified interests in trading, contracting, manufacturing and insurance companies.

About the Ritz-Carlton
 The Ritz-Carlton Hotel Company, L.L.C. of Chevy Chase, Md., currently operates 82 hotels in the Americas, Europe, Asia, the Middle East, Africa, and the Caribbean. More than 30 hotel and residential projects are under development around the globe. The Ritz-Carlton is the only service company to have twice earned the prestigious Malcolm Baldrige National Quality Award which recognizes outstanding customer service. For more information, or reservations, contact a travel professional, call toll free in the U.S. 1-800-241-3333, or visit the company website at www.ritzcarlton.com. The Ritz-Carlton Hotel Company, L.L.C. is a wholly owned subsidiary of Marriott International, Inc. (NYSE: MAR)

Connect with sarah.walkerkerr@ritzcarlton.com

05/06/2013

The Ritz-Carlton Hotel Company, L.L.C. Unveils Plans for New Urban Resort in Rabat, Morocco

Ritz Carlton LogoThe First Property for The Leader in Luxury Hospitality in The Kingdom’s Capital.

DUBAI, UNITED ARAB EMIRATES – The Ritz-Carlton Hotel Company, L.L.C., the leader in luxury hospitality, has unveiled plans to open its first property in Rabat, the prestigious capital city of the Kingdom of Morocco, bringing the number of hotels currently under development in the brand’s growing North Africa portfolio to three.

The owner of the urban resort is Sienna Investment Group, an investment vehicle established in Morocco.  The architectural and design team of the luxury property consists of Scape Design Associates as the Landscape Designers, and Architects, WATG. Construction is underway, and The Ritz-Carlton expects the resort to open in December 2014.

The urban resort will be situated approximately 10 minutes’ drive from the city center, within the grounds of the most highly esteemed golf course in the Kingdom, The Royal Golf of Dar Es Salam, designed by Robert Trent Jones over 40 years ago.  The golf estate which comprises three courses, frequented by Rabat and Morocco’s high society, is set within a stunning 440 hectare oak forest, surrounded by an array of flora and breathtaking lakes, and will provide the scenic backdrop to The Ritz-Carlton, Rabat, located near the 10th tee of the main course.

Herve Humler, President and Chief Operating Officer, The Ritz-Carlton Hotel Company said; “We are delighted to have been chosen by Sienna Investment Group to manage such a unique property, in such a prestigious city in Morocco and North Africa.  The heritage of Rabat, combined with the unique location within a world-class golf estate, will provide an incredibly appealing proposition for the affluent global traveler.”  

The city of Rabat is the seat of the Moroccan government and home to the majority of its government agencies, providing the capital with a prominent status. 

Sienna Investment Group, the owner, noted the importance of selecting the right management company; “We selected The Ritz-Carlton to manage this property as it was essential to select a brand with the same caliber of prestige as the city of Rabat itself, and one that is in keeping with the grandeur of The Royal Golf of Dar Es Salam.”

The resort will benefit from 120 guest rooms, 15 one-bedroom and five, two-bedroom villas, expected to appeal to dignitaries and government delegations from around the world.

Further properties currently under construction in North Africa include The Ritz-Carlton, Tunis, Carthage, a resort featuring 129-suites, situated close to the world heritage site of Carthage and Morocco a Ritz-Carlton Reserve in Tamuda Bay, an exclusive upscale resort nestled along the unspoiled waters of the Mediterranean, approximately 60 kilometers east of the city of Tangiers, featuring a 98-luxury room hotel with 35 pool villa suites, a beach club and an 18-hole Nicklaus design golf course.

About the Ritz-Carlton
The Ritz-Carlton Hotel Company, L.L.C. of Chevy Chase, Md., currently operates 82 hotels in the Americas, Europe, Asia, the Middle East, Africa, and the Caribbean. More than 30 hotel and residential projects are under development around the globe. The Ritz-Carlton is the only service company to have twice earned the prestigious Malcolm Baldrige National Quality Award which recognizes outstanding customer service. For more information, or reservations, contact a travel professional, call toll free in the U.S. 1-800-241-3333, or visit the company website at www.ritzcarlton.com. The Ritz-Carlton Hotel Company, L.L.C. is a wholly owned subsidiary of Marriott International, Inc. (NYSE: MAR)

Connect with sarah.walkerkerr@ritzcarlton.com

05/03/2013

The Ritz-Carlton Hotel Company Sets the Digital Bar for Social Media Engagement at Arabian Travel Market 2013

Ritz Carlton LogoCSMO bringing social media team members to drive awareness of the brand’s social presence.

Dubai, UAE – The Ritz-Carlton Hotel Company, LLC is leading the way in consumer engagement in the digital sphere at this year’s ATM, with a fully-integrated social media campaign that will offer visitors a unique interactive experience. The move is in line with The Ritz-Carlton commitment to deepen connections with existing and prospective guests in an environment in which they spend increasing amounts of time.

As part of the luxury hotel company’s social media outreach during the Middle East’s largest travel trade show, The Ritz-Carlton has members of their social media engagement team present on their stand at ATM.  Through the @RitzCarlton twitter handle, the team will provide live content and updates from the event. With a sizeable number of The Ritz-Carlton Twitter followers comprising of trade partners, customers and the media, it is a perfect platform to initiate and build brand conversation relevant to the fair.
 
The introduction of a dedicated ‘Tweet Bar’ on The Ritz-Carlton stand HC5240 located in the Arena Hall, will give the brand’s global Twitter following access to news from the event as it unfolds in Dubai, including highlights from exclusive talks and seminars. In addition, visitors checking in at ATM on Foursquare will receive tips on the best things to see and do in Dubai, as recommended by The Ritz-Carlton concierges from both hotels in the city. The Ritz-Carlton also uses Foursquare and The Ritz-Carlton Mobile App to tailor local content and provide engaging information relevant to their guests. This will be brought to life at ATM where a series of QR codes can be used to download property insights, including recipes from chefs and guided tours of hotels.

“Our social media interactions at Arabian Travel Market are a natural extension of our ‘Let Us Stay With You’ brand philosophy. We want to enrich the experience at the show for visitors, in addition to being a great luxury travel information resource for our Twitter followers by providing news as it is happening from the show,” said Chris Gabaldon, Chief Sales and Marketing Officer for The Ritz-Carlton Hotel Company. “Each of The Ritz-Carlton social media channels grow in importance to us year-over-year as our guests live more and more of their lives in the digital space. Use of Facebook alone already stands at 40% of time spent online in the UAE, 30% in Kuwait and 21% in Saudi Arabia making Facebook an increasingly important channel for us to converse with our Middle East guests.”

The Ritz-Carlton has a proven track record of using social networking platforms to build and enhance the brand and bring people together in the same physical space or event. It successfully used Twitter to underscore its central role at global events such as Toronto International Film Festival and IMEX America, whilst broadcasting and conversing about the brand’s messages on a large scale and also drawing foot traffic to physical spaces by engaging with other attendees.

The effectiveness of The Ritz-Carlton social media direction and content has led to significant year-on-year increases across all leading platforms, including Facebook which has jumped 118 percent to more than one million fans across  the company’s brand page and 48 hotel Facebook pages. In addition, the brand Facebook Page’s year-over-year growth in “People Talking About This” went up 746%.

“The Ritz-Carlton philosophy is built around the concept of providing unique experiences for our guests that will leave indelible memories they take away from every visit to one of our hotels.  With the continued growth and influence of social media – on both a local and global scale – we are seeing this amplified online more than ever before,” continued Gabaldon.

“It is therefore essential for us to remain relevant to the consumer and be strategic and sensitive about the ways in which we engage in the space. The Ritz-Carlton brand carries expectations of excellence, and I can proudly say that while each of our social channels perform in different ways, they all convey a truth and authenticity that can only be conveyed by us. We reap great benefit from being a part of the online conversation and learn much by paying attention to guest feedback. The next part of our continued strategy focuses on developing additional global social media assets and online engagement channels to reach a broader audience of geographies and demographics, incorporate more video, and play host to user generated content for our guests who wish to share their Ritz-Carlton experiences in the digital space.”

To follow news from The Ritz-Carlton stand during Arabian Travel Market, follow the tweets from @RitzCarlton or the hashtag #ATMDubai.

About The Ritz-Carlton Hotel Company, L.L.C.
The Ritz-Carlton Hotel Company, L.L.C. of Chevy Chase, Md., currently operates 82 hotels in the Americas, Europe, Asia, the Middle East, Africa, and the Caribbean. More than 30 hotel and residential projects are under development around the globe. The Ritz-Carlton is the only service company to have twice earned the prestigious Malcolm Baldrige National Quality Award which recognizes outstanding customer service. For more information, or reservations, contact a travel professional, call toll free in the U.S. 1-800-241-3333, or visit the company website at www.ritzcarlton.com. The Ritz-Carlton Hotel Company, L.L.C. is a wholly owned subsidiary of Marriott International, Inc. (NYSE: MAR)

Connect with sarah.walkerkerr@ritzcarlton.com

04/26/2013

Inspiring Change with Succeed Through Service

Ritz-Carlton - Global Youth Service DayEngaging students around the world in Global Youth Service Day on April 26-28, 2013

Engage. Inspire. Contribute. These are the guiding principles behind Succeed Through Service, the global youth engagement program started by The Ritz-Carlton Hotel Company, L.L.C. as part of its Community Footprints social responsibility commitment.

All 82 hotels, as well as The Ritz-Carlton residences and destination clubs, are engaged in Succeed Through Service and partnering with local schools and youth organizations, many of which work closely with children facing economic, social or personal challenges. Over the past four years The Ritz-Carlton has supported over 12,000 young students around the world. 

Many of the children who participate in Succeed Through Service don’t have access to positive role models and don’t feel connected to their communities. "We are committed to enhancing the lives, well-being and career prospects for young people in communities in which we operate and Succeed Through Service enables us to deliver on that promise.” says Hervé Humler, president and chief operations officer. “As the name suggests, Succeed Through Service is all about helping young people thrive and inspiring them to do their best.”

“Succeed Through Service focuses on giving young people a bright future through life-skills training, career exploration, and community and service-learning projects,” says Sue Stephenson, vice president, Community Footprints. “Global Youth Service Day in April of each year, provides an outstanding platform to mobilize our students worldwide to help address issues in their own community.”

Established in 1988 by YSA (Youth Service America), Global Youth Service Day is the largest service event in the world, and the only day of service dedicated to children and youth. It is celebrated in over 100 countries, with young people working together to address the world’s most critical issues and change their communities. In the lead up to Global Youth Service Day, students in The Ritz-Carlton Succeed Through Service program have been learning about the importance of contributing to their community and collaborating on team projects that impact such issues as child literacy, environmental conservation and hunger and homelessness. As the world celebrates Global Youth Service Day this week, the students’ Succeed Through Service projects will represent a global showcase of youthful achievement.

“For 25 years, Global Youth Service Day has shone a bright light on the unique perspective, compassion and creativity that young people bring to solving real problems in their communities.” says Steven Culbertson, President and CEO, YSA. “The magic about The Ritz-Carlton Succeed Through Service program is that it recognizes the remarkable power of children and youth to change the world. We are thrilled that Succeed Through Service is strongly linked to our Global Youth Service Day framework. YSA takes its hat off to The Ritz Carlton for inspiring young students to do their best!"

Click here to see a video about Succeed Through Service.

The Ritz-Carlton Hotel Company, L.L.C., of Chevy Chase, Md., currently operates 82 hotels in the Americas, Europe, Asia, the Middle East, Africa, and the Caribbean. More than 30 hotel and residential projects are under development around the globe. The Ritz-Carlton is the only service company to have twice earned the prestigious Malcolm Baldrige National Quality Award, an award that originated in 1987. Its purpose is to promote the awareness of quality excellence, recognize quality achievements of companies and publicize successful quality strategies. The Ritz-Carlton Hotel Company won the award in 1992 and 1999. For more information, or reservations, contact a travel professional, call toll free in the U.S. 1-800-241-3333, or visit the company web site at www.ritzcarlton.com. The Ritz-Carlton Hotel Company, L.L.C. is a wholly-owned subsidiary of Marriott International, Inc. (NYSE:MAR).

Connect with sue.stephenson@ritzcarlton.com

03/22/2013

The Ritz-Carlton Hotel Company, L.L.C. Supports Earth Hour Around The Globe – Saturday, March 23 8:30pm

The Ritz-Carlton and Earth HourOn Saturday, March 23rd at 8:30pm local time, The Ritz-Carlton hotels, resorts, clubs and residences around the world will proudly support Earth Hour by switching off non-essential lighting in key areas of the property. Founded by the World Wildlife Fund® (WWF), Earth Hour is the single largest, symbolic mass-participation event in the world, inspiring a global community of millions of people across 152 countries to switch off lights. Taking place annually, Earth Hour brings attention to sustainability issues on our planet and how each of us as individuals or organizations can make a difference. This year, The Ritz-Carlton properties will create unique experiences for their guests during Earth Hour, inviting them to join efforts to celebrate and protect the environment.

• At The Ritz-Carlton, Laguna Niguel Eco-Adventure Center naturalists will guide guests in discovering the constellations that can be seen in the night sky.
• The Ritz-Carlton, Doha guests will be invited to participate in “candlelight yoga” to  celebrate Earth Hour.
• Guests at Hotel Arts, Barcelona will receive LED candles to take to their rooms and be invited to come down to Frank’s Bar, where they will be offered a complimentary glass of cava to enjoy Earth Hour in a dimmed-light setting.
• At The Ritz-Carlton, Seoul, hotel staff will celebrate Earth Hour by wearing the traditional “Hanbok” costume, and holding a Korean lantern to light the way for guests.
• While at The Ritz-Carlton, Riyadh the team have been busy preparing 6,000 paper bags with sand, to hold thousands of candles that will be displayed throughout the grand palace hotel in place of electric lighting.

We invite you to follow @RitzCarltonCSR on Twitter to experience the activities as they take place around the world.

“The Ritz-Carlton Hotel Company is committed to working towards a more sustainable future, by preserving natural resources and minimizing our impact on the environment,” comments Sue Stephenson, vice president, Community Footprints for The Ritz-Carlton Hotel Company.  “Earth Hour is an outstanding forum for us to exercise this commitment and help raise awareness for the importance of environmental responsibility around the globe.”

Participating in Earth Hour aligns with Community Footprints, The Ritz-Carlton Hotel Company’s social and environmental responsibility program, and its guiding principles to engage, contribute and inspire.  Environmental responsibility is a key pillar of the program, and the global strategy includes water and energy conservation and waste management initiatives, sourcing environmentally preferred products, and increasing organic and locally sourced dining and spa options.  For more information the global impact of Community Footprints, please visit www.ritzcarlton.com.

About The Ritz-Carlton Hotel Company, L.L.C.
The Ritz-Carlton Hotel Company, L.L.C. of Chevy Chase, Md., currently operates 82 hotels in the Americas, Europe, Asia, the Middle East, Africa, and the Caribbean. More than 30 hotel and residential projects are under development around the globe. The Ritz-Carlton is the only service company to have twice earned the prestigious Malcolm Baldrige National Quality Award which recognizes outstanding customer service. For more information, or reservations, contact a travel professional, call toll free in the U.S. 1-800-241-3333, or visit the company website at www.ritzcarlton.com. The Ritz-Carlton Hotel Company, L.L.C. is a wholly owned subsidiary of Marriott International, Inc. (NYSE: MAR)

About Community Footprints
Engage. Contribute. Inspire. These are the guiding principles of The Ritz-Carlton social and environmental responsibility program, Community Footprints. The Ritz-Carlton philosophy is that the global company should be aligned with the issues that are important to the communities where they operate, and strive to make a difference in three areas: Child Well-Being; Hunger and Poverty Relief; and Environmental Responsibility. Find out more at: www.communityfootprints.com and @RitzCarltonCSR on Twitter.

Connect with sue.stephenson@ritzcarlton.com

 

03/19/2013

Re-Mastering an Iconic Classic: The Ritz-Carlton, Naples Announces Multi-Million Dollar Refurbishment

Ritz Carlton NaplesResort poised to unveil a complete overhaul of all 450-guestrooms, suites, dining venues and more.

Naples, Fla. - The iconic five-diamond, five-star Ritz-Carlton, Naples is announcing an unprecedented summer 2013 refurbishment, the first of its kind in the resort’s 27-year history. This project will be one of the largest resort renovations within The Ritz-Carlton Hotel Company’s portfolio. Refurbishments will include a complete overhaul of all 450-guest rooms, suites and corridors, three dinning outlets, Artisans the “princess ballroom,” as well as various structural, mechanical and engineering upgrades throughout the property. 

During the expansive two-month project, set to commence on July 24, 2013, the resort will not be accepting any guests, a first in its history.  While the resort is being re-mastered its sister property, The Ritz-Carlton Golf Resort, located just 10 minutes down the  road, will be open and fully operational.  Guests staying at the Golf Resort will have beach access via the complimentary resort shuttle to Vanderbilt Beach, with full Ritz-Carlton beach services and amenities as well as beachfront dining at Gumbo Limbo restaurant.

“The decision to cease operations for the first time in the resort’s 27-year history is a true testament to our ongoing commitment to product and service excellence,” said Edward V. Staros, Vice President, Managing Director of The Ritz-Carlton Resorts of Naples and one of the original founders of The Ritz-Carlton brand.  “Our goal was to avoid any guest inconvenience during this timeframe. When we reopen our doors on October 1, we look forward to delivering on this commitment by continuing to provide a world renowned level of luxury coupled with all the modern amenities expected by today’s global traveler.”

Interior designers, Wimberly Interiors are responsible for the new guest rooms, which will resemble a luxurious, residential beach home. The effect will bring the beauty of Naples indoors, with warm blues, greens and greys inspired by the Gulf of Mexico and its surrounding landscape. The Ritz-Carlton sophistication will play into the design with clean lines and upscale fabrics that will appeal to both traditional and modern tastes.

On the culinary front, three of the resort’s restaurants will be fully re-mastered by New York-based design agency Blue Plate. The Sushi Bar, to be rebranded The Bar, will get an extended balcony, providing additional outdoor seating with Gulf of Mexico and sunset views.  The Bar interior will be divided to allow for cozier areas while also creating an open space ideal for small events and entertainment. The lounge menu will be revamped to include sushi, small bites and creative cocktails.

The Terrace will reopen as Terrazza, an Italian eatery serving three meals a day. A new glass atrium with fully retractable doors will provide a seaside café feel with indoor and outdoor seating. The popular breakfast buffet will remain, but Terrazza’s new menu and design will make it a hot spot where guests and local residents alike will enjoy a casual lunch or Italian dinner. 

The Grill steakhouse and specialty restaurant will continue as a classic establishment with new contemporary accents to the furnishings and décor.  Refreshing the fabrics and updating. The Grill’s mahogany touches on the walls and floors will remain. The restaurant’s selections of dry-aged beef, fresh seafood and collection of international wines will remain untouched.

The Ritz-Carlton Naples is a favorite wedding destination and as such the resort’s Artisans “princess ballroom” will be brightened with soft silvers, whites and light greys to resemble an elegant jewel box. Taking a cue from diamond wedding bands, new chandeliers will be added to the space and a restructuring to areas of the floor plan will help to expand the room while enhancing access to the resort’s numerous outdoor event venues.

This re-mastering coupled with the investments over the past ten years including a new lobby and lobby concept “Bites” as well as enhancements to other public spaces including 20,000 square feet of meeting space, demonstrates The Ritz-Carlton’s continued commitment to its guests and staff while ensuring that the resort’s reputation for world-class product and service excellence is enhanced. 

This iconic re-mastering will solidify the resort’s position as the social center of Naples, the destination that the resort helped to enhance when the hotel opened to much fanfare 27-years ago. The transformation will be unveiled on October 1, 2013, when the resort will welcome its first guests following the re-opening. 

About The Ritz-Carlton Hotel Company
The Ritz-Carlton Hotel Company, L.L.C. of Chevy Chase, Md., currently operates 82 hotels in the Americas, Europe, Asia, the Middle East, Africa, and the Caribbean. More than 30 hotel and residential projects are under development around the globe. The Ritz-Carlton is the only service company to have twice earned the prestigious Malcolm Baldrige National Quality Award which recognizes outstanding customer service. For more information, or reservations, contact a travel professional, call toll free in the U.S. 1-800-241-3333, or visit the company website at www.ritzcarlton.com. The Ritz-Carlton Hotel Company, L.L.C. is a wholly owned subsidiary of Marriott International, Inc. (NYSE: MAR)

About The Ritz-Carlton Resorts of Naples:
Located on the pristine white sands of Southwest Florida’s Gulf Coast, the AAA Five Diamond, Forbes Five Star Ritz-Carlton, Naples appeals to today’s sophisticated traveler with an array of pampering amenities. With 450 guest rooms and suites—all with stunning views of the Gulf of Mexico—the resort offers a variety of innovative dining experiences, a luxurious, 51,000-square-foot Ritz-Carlton Spa®, two heated pools, a high-tech entertainment lounge, an interactive environmental children’s program and a wide selection of beach activities and water sports. Consistently, readers of Travel + Leisure and Condé Nast Traveler magazines rank The Ritz-Carlton, Naples beach resort among the best in Florida, the U.S., and the world. Dec. 4, 2010, marked The Ritz-Carlton, Naples’ 25th anniversary.

The AAA Five Diamond, Forbes Four Star Ritz-Carlton Golf Resort, Naples is renowned for its exceptional personalized service, inventive cuisine and luxurious accommodations, with panoramic views of the adjacent Greg Norman-designed Tiburón Golf Club. The 295-room Mediterranean-style resort, ranked as one of the top hotels in the U.S. by U.S. New & World Report (2012), is home to a pair of 18-hole signature Greg Norman golf courses at Tiburón and is home to the annual PGA TOUR Franklin Templeton Shootout, hosted in December. The Tiburón Golf Course complex is complete with the with the PGA TOURAcademy, recognized as one of the top academies in the country and the TaylorMade Performance Lab which unites the golfer and fitter with advanced technology to create the ultimate club fitting experience.  January 4, 2012, marked the 10th anniversary of The Ritz-Carlton Golf Resort, Naples.

Connect with allison.sitch@ritzcarlton.com, kelly@ldpr.com or meghna@ldpr.com