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162 posts categorized "Ritz-Carlton"

10/18/2013

The Ritz-Carlton, Tianjin, Officially Opens in Historical Heart of the City

Ritz-Carlton Tianjing - Exterior at NightInvites Guests to Enjoy Art Deco Destination Experience in North East China

TIANJIN, CHINA – After much anticipation, The Ritz-Carlton, Tianjin, the newest luxury hotel in North East China opened its doors officially today to bring unparalleled luxury service and accommodation to Tianjin - ‘The Port of the Emperor’. The art deco style property is a landmark 10th property in China for the luxury hotel operator.

The Ritz-Carlton, Tianjin sits at the historical heart of the former British concession and modern downtown business district by the Haihe River. The property takes its architectural inspiration from the neo-classical style of the early 20th century with stately hotel rooms arranged around an expansive courtyard in the European tradition.

Featuring 277 luxurious art deco guestrooms and 53 suites created by luxury hospitality designer, Pierre-Yves Rochon, leisure and business travelers alike will enjoy the refined elegance of the comfortable chandeliered rooms, many complete with buttressed stone outdoor balconies and charming views of downtown Tianjin.

The stunning interiors with high ceilings and expanses of marble mirror many of the palaces of Europe. The walls feature hand painted murals of traditional European scenes and Chinese imperial paintings with elegant soft furnishings that create a sense of history and place.

The city center property also introduces a new Ritz-Carlton Club designed as a residential concept which features an open kitchen serving five food and beverage offerings throughout the day, including a traditional English Afternoon Tea, a private dining room, a lounge boasting intimate spaces and a dedicated bar.  The Ritz-Carlton Club Level service includes a dedicated concierge and private check-ins.

“The opening of The Ritz-Carlton, Tianjin in one of China’s most strategically important cities reflects our desire to meet the growing Chinese appetite for international luxury hospitality experiences,” said Herve Humler, President and Chief Operations Officer, The Ritz-Carlton Hotel Company. “The Ritz-Carlton, Tianjin represents a major new destination opportunity that will accelerate the recognition by the luxury Chinese guests of our service commitment to create memorable experiences that stay with guests for life.”

Four indulgent restaurants have been designed to create destination experiences in their own right. In addition to classically-styled Lobby Lounge serving cocktails and a traditional Afternoon Tea, Zest all day dining celebrates world cuisine with its lively open kitchens while Tian Tai Xuan, serves authentic, contemporary Cantonese creations. Meanwhile, the stylish Flair lifestyle bar and lounge with live DJs features private wine and cigar rooms, serving fine wines, cocktails, sushi and South Asian-inspired snacks.

Tianjin’s newest luxury sanctuary, The Ritz-Carlton Spa pampers with a collection of therapeutic treatments including specially-created signatures based around Tianjin’s famous China rose.

With a 1,050 square meter versatile Grand Ballroom and a unique courtyard in the tradition of Europe’s palaces, corporate meetings, events and weddings can be crafted into unique experiences that guests will benchmark with.

The landmark Ritz-Carlton, Tianjin is  30 minutes from Tianjin Binhai International Airport and just 30 minutes from China’s capital, Beijing, by high speed train.

For more information on The Ritz-Carlton, Tianjin, visit www.ritzcarlton.com/tianjin

About The Ritz-Carlton Hotel Company, L.L.C.
The Ritz-Carlton Hotel Company, L.L.C., of Chevy Chase, Md., currently operates 81 hotels in the Americas, Europe, Asia, the Middle East, Africa, and the Caribbean. More than 30 hotel and residential projects are under development around the globe. The Ritz-Carlton is the only service company to have twice earned the prestigious Malcolm Baldrige National Quality Award, an award that originated in 1987. Its purpose is to promote the awareness of quality excellence, recognize quality achievements of companies and publicize successful quality strategies. The Ritz-Carlton Hotel Company won the award in 1992 and 1999. For more information, or reservations, contact a travel professional, call toll free in the U.S. 1-800-241-3333, or visit the company web site at www.ritzcarlton.com. The Ritz-Carlton Hotel Company, L.L.C. is a wholly-owned subsidiary of Marriott International, Inc. (NYSE:MAR).

Connect with ainslie.cheung@ritzcarlton.com

10/15/2013

Marriott International Showcases Growth in Asia With the Addition of 186 Properties, Including Six New Luxury Hotels in October

JW Hanoi - ExteriorGlobal lodging leader opens three Ritz-Carlton and three JW Marriott hotels; on track to reach 330 hotels over the next three years

Hong Kong, October 15, 2013 – As Marriott International, Inc. (NYSE: MAR) continues to help people “See the World,” the company today said it will open six hotels in Asia this month from its Ritz-Carlton and JW Marriott brands. The company’s growth of The Ritz-Carlton brand continues apace with openings in Chengdu, Tianjin and Bangalore this month, while its JW Marriott brand will open hotels in Hanoi, Bangalore and Delhi.

JW Bengaluru - JW kitchenWith 186 hotels in its signed pipeline, more than 135 of which it expects to open in the next three years, Marriott expects to more than double in size in Asia through 2016, reaching at total of 330 hotels with more than 96,000 rooms across 16 countries. During this time the company expects to open on average one hotel in the continent every eight days.

“This is an exciting time for Marriott as we join with our local hotel development partners in contributing to Asia’s future growth,” said Arne Sorenson, president and CEO, Marriott International. “Our explosive expansion across the region reflects the popularity of our brands in Asia with owners and customers alike, and with a hotel opening almost every week across the continent we will be poised to welcome travellers from the world over. To expect to have some 330 hotels in the next three to four years represents phenomenal success of our brands and the commitment of our owners, but to be opening six iconic hotels from two of our world-class luxury brands this month alone is incredible.”

JW Zhengzhou - ExteriorMarriott already operates a broad portfolio of world-class brands in Asia – Bulgari Hotels & Resorts, The Ritz-Carlton, JW Marriott, Renaissance, Autograph Collection, Marriott Hotels, Courtyard and Marriott Executive Apartments - and sees tremendous growth potential across all brands in the portfolio targeting different market segments. The company expects to open 50 hotels under its flagship Marriott Hotels brand alone in the region during the next few years. 

Marriott is also adding to its brand portfolio in Asia, with the introduction of Fairfield by Marriott into India just last week, and the expected arrival of EDITION into Bangkok in 2016. Fairfield is a significant new brand launch for the company, with 12 hotels signed for India, and additional properties under construction in Indonesia and Nepal.

“While I am of course very gratified that we have reached 330 open and signed hotels in Asia, we are looking forward to continued growth in the region,” said Simon Cooper, Marriott International’s president and managing director, Asia Pacific.

“We are seeing development across all the countries we are currently present in - including great growth in Japan. We are also entering new markets in Asia, having recently signed hotels in Nepal, Sri Lanka and Bangladesh. China remains our biggest market in the region with 64 open hotels and signed contracts for an additional 89 hotels, which will take us to more than 150 hotels in the country in the next three years or so. As a result, we expect to grow our distribution from 16 cities in 12 provinces, municipalities and special administrative regions, to more than 50 cities in 26 provinces, municipalities, autonomous regions and special administrative regions by 2016.”

To meet this growth, Marriott expects to add more than 41,000 new educated and trained associates in Asia, doubling its current workforce in the region to more than 80,000 associates between now and 2017– with half of this number in China alone. To support its need for qualified staff Marriott International has invested in programmes that support youth education through its own Marriott Institute of Hospitality in Anhui.  Further, the Marriott Foundation has invested RMB40.5 million ($6.5 million) to support for China’s youth through the Marriott China Hospitality Education Initiative (CHEI). Marriott also runs educational programmes in other countries in Asia, including the Mahindra Pride School organisation in India which offers on-the-job training at its hotels to youth from disadvantaged communities in the country.

Marriott is committed to being an employer of choice in the countries in which it operates. Hotels in South Korea, Hong Kong, India, Australia, Singapore, Indonesia and China have been recognised as the Best Employer in 2013 by Aon Hewitt, including the ‘Best of the Best’ designation in Hong Kong, Singapore and Australia. CRF Institute has certified Marriott International as one of the Top Employers in China for the past two years, and Great Place to Work has recognised Marriott International as one of the top 10 places to work in India. Most recently, the company was voted as one of the best companies that university students perceive to be most ideal to work for in the Universum Hong Kong student survey.

Marriott has advocated for removing the barriers to travel through its membership of the World Travel and Tourism Council (WTTC) and World Economic Forum's Aviation, Travel and Tourism Council. A primary focus has been on new models of mobility, such as the e-visa and reciprocity among nations to make travel easier. The company is also training its associates and teams outside of China to welcome and host Chinese travellers.

Simon Cooper attended the recent signing of the ‘Statement of Intent on SMART Visa’ at the 22nd World Economic Forum on East Asia in Myanmar. Ministers and tourism authorities from Myanmar, Cambodia, Indonesia and the Secretary of Tourism of the Philippines expressed their intention to collaborate with relevant government agencies and other stakeholders to facilitate travel in the region for the implementation of this system. The objective of the signing of this memorandum of understanding is the elimination of those barriers to tourist travel in the region.

“We continue to see this as a golden age of travel around the world,” said Sorenson, “and our hotels are there in increasing numbers to welcome travellers. In the process, we are opening doors to a world of opportunity for our guests and associates alike, by offering great careers to our associates in China and across Asia, delivering rewarding guest experiences across our growing brand portfolio in the region, as well as providing great investments for our hotel owners."

NOTE: This press release contains “forward looking statements" within the meaning of U.S. federal securities laws, including statements about the number, locations and opening dates for new hotels, the expected regional growth in our workforce, and similar statements concerning anticipated future events and expectations are not historical facts.  We caution you that these statements are not guarantees of future performance and are subject to a number of risks and uncertainties, including supply and demand changes for hotel rooms; competitive conditions in the lodging industry; relationships with clients and property owners; the availability of capital to finance hotel growth; and other risk factors identified in Marriott International, Inc.'s most recent quarterly report on Form 10-Q; any of which could cause actual results to differ materially from those expressed in or implied by our statements. These statements are made as of the date of this press release, and we undertake no obligation to publicly update or revise any forward-looking statement, whether as a result of new information, future events or otherwise.

Marriott International, Inc. (NYSE: MAR) is a leading lodging company based in Bethesda, Maryland, USA, with more than 3,800 properties in 72 countries and territories and reported revenues of nearly $12 billion in fiscal year 2012. The company operates and franchises hotels and licenses vacation ownership resorts under 18 brands, including Marriott Hotels, The Ritz-Carlton, JW Marriott, Bulgari, EDITION, Renaissance, Gaylord Hotels, Autograph Collection, AC Hotels by Marriott, Courtyard, Fairfield Inn & Suites, SpringHill Suites, Residence Inn, TownePlace Suites, Marriott Executive Apartments, Marriott Vacation Club, Grand Residences by Marriott and The Ritz-Carlton Destination Club.  There are approximately 325,000 employees at headquarters, managed and franchised properties.  Marriott is consistently recognized as a top employer and for its superior business operations, which it conducts based on five core values: put people first, pursue excellence, embrace change, act with integrity, and serve our world. For more information or reservations, please visit our website at www.marriott.com, and for the latest company news, visit www.marriottnewscenter.com.

Connect with daniel.ford@ritzcarlton.com

10/09/2013

The Ritz-Carlton Hotel Company, L.L.C. Officially Opens in Chengdu, Elevating Luxury in South West China

Luxurious Chengdu hotel opens its doors and invites guests to an extraordinary hotel experience

CHENGDU, CHINA – Chengdu’s newest and most anticipated hotel officially opens its doors today.  Located in the heart of the city that was once the site of an imperial palace, the opening of The Ritz-Carlton, Chengdu marks the official arrival of luxury hospitality in South Western China.

Ritz-Carlton - Chengdu




Towering above Tianfu Square in the city’s cosmopolitan heart, the 353 room property will be the ninth in China for The Ritz-Carlton Hotel Company, L.L.C. and the 19th in Asia Pacific. With interior design inspired by traditional Chinese courtyard homes, oriental motifs have been skillfully blended into a contemporary luxury hotel. The Ritz-Carlton, Chengdu pays homage to the past, while also catering to the modern needs of its guests with unmatched hotel accommodations.

“We are delighted to be opening our first hotel in Chengdu, an important gateway city in one of the world’s fastest growing travel destinations in south west China,” said Herve Humler, President and Chief Operations Officer of The Ritz-Carlton. “The city has true international appeal, attracting visitors from all over the world for business or pleasure. We are delighted to play our part in helping put this vibrant destination on the map for discerning luxury travelers.”

The Ritz-Carlton, Chengdu provides an ideal base from which to explore the city’s cultural and culinary wealth. Chengdu sits astride the 2,000 year old Silk Road and enjoys a reputation as the birthplace of a unique Kung Fu Chinese tea culture.

With areas of outstanding natural beauty located nearby, such as JiuZhai Valley and the Panda Sanctuary, the destination continues to grow in stature internationally, and command much interest and intrigue to the global traveler.

The city of 15 million was also named by Forbes as one of the world’s fastest growing cities in the world, and cited by UNESCO as the first City of Gastronomy in Asia, for its fiery Sichuan cuisine.

The 41-storey luxury hotel has unrivalled views over downtown Chengdu with the highest guestrooms in the city.  Those who have reserved one of 113 Ritz-Carlton Club level rooms or 55 suites will experience China’s only dedicated Club level personal butler services during their stay. The Ritz-Carlton Club Level provides an exclusive concierge, private check-in, and five delicious food and beverage services throughout the day within a stunning lounge boasting panoramic views of Chengdu.

Designed by Hirsch Bedner Associates, The Ritz-Carlton Spa draws inspiration from Chengdu’s position along the Ancient Silk Road with a contemporary twist. Utilizing historically-appropriate materials that include indigenous woods, metals, marble and the trade route’s namesake silk, the designers have created spaces which combine modern Chinese luxury with local culture. The spa has ten treatment rooms including two couples’ suites and luxurious heated jade stone beds.

The striking sanctuary also includes a beauty salon and a Technogym-outfitted Fitness Center built around a 25-meter indoor swimming pool equipped with an underwater music system.

The Ritz-Carlton, Chengdu offers unrivalled dining and memorable experiences with the dedicated craftsmanship of Ritz-Carlton chefs, mixologists and sommeliers at its four restaurants and bars. Li Xuan Chinese Restaurant brings together the finest Cantonese dishes with local Sichuanese creations; SPICES, an all-day dining restaurant orchestrates the theatre and excitement of five open kitchens with cuisine from Italy, Japan, China and South East Asia.

The Lobby Lounge hosts a traditional English Afternoon Tea. The FLAIR lounge, designed by KCA International, has sweeping views of Chengdu from its outdoor terraces. Private rooms offer a sophisticated menu of classic cocktails, Asian tapas and fresh sushi. Complete with live DJs and a 360 degree fireplace, FLAIR will create a distinctive ambience that will make it the new beating heart of trendy upscale night life in the city.

With 1,700 square meters of event space, The Ritz-Carlton can cater to a broad range of upscale meetings and events for up to 900 guests with its two versatile luxury ballrooms and seven meeting rooms.

For more information on The Ritz-Carlton, Chengdu, visit www.ritzcarlton.com/chengdu.

About The Ritz-Carlton Hotel Company, L.L.C.
The Ritz-Carlton Hotel Company, L.L.C., of Chevy Chase, Md., currently operates 80 hotels in the Americas, Europe, Asia, the Middle East, Africa, and the Caribbean. More than 30 hotel and residential projects are under development around the globe. The Ritz-Carlton is the only service company to have twice earned the prestigious Malcolm Baldrige National Quality Award, an award that originated in 1987. Its purpose is to promote the awareness of quality excellence, recognize quality achievements of companies and publicize successful quality strategies. The Ritz-Carlton Hotel Company won the award in 1992 and 1999. For more information, or reservations, contact a travel professional, call toll free in the U.S. 1-800-241-3333, or visit the company web site at www.ritzcarlton.com. The Ritz-Carlton Hotel Company, L.L.C. is a wholly-owned subsidiary of Marriott International, Inc. (NYSE:MAR).

Connect with ainslie.cheung@ritzcarlton.com

10/08/2013

The Ritz-Carlton Hotel Company, L.L.C. Set to Open a Ritz-Carlton Reserve on Pearl Island

Private Island Resort Experience Blending Seclusion, Sophistication and Unspoiled Natural Beauty
2016 Projected As Opening Date


Ritz-Carlton - Pearl IslandPANAMA CITY – The Ritz-Carlton Hotel Company, L.L.C. is expanding its collection of Reserve hotels with plans to open a luxury sanctuary on Pearl Island, a private island situated 45 miles south of Panama City. An exclusive leisure experience that blends intuitive individual service, exquisite indigenous design, and luxuriously relaxed ambiance, the resort is the sixth planned Reserve property, joining current locations in Phulay Bay in Thailand and Dorado Beach in Puerto Rico, and upcoming locations including Molasses Reef in Turks and Caicos, Tamuda Bay, Morocco and Cabos San Lucas, Mexico, among several projects slated for the near future.

Surrounded by pristine beaches, one of the most bio-diverse marine environments on the planet, sublime azure waters and virgin tropical forests, and enlivened by hundreds of species of indigenous flora and fauna, the centerpiece of the Reserve will feature an open-air resort offering 80 intimate rooms, and a range of select luxury amenities and exceptional services to include a lavish spa, private beach club, three swimming pools and three restaurants, as well as access to a world-class marina, dive and fishing village and equestrian center. The spa will include outdoor treatment pavilions and separate tree-top villas, all of which will incorporate indigenous treatments in a lush remote setting.

Capturing the striking character of Pearl Island, one-and two-story villas situated on the beach reveal oceanfront views, all boasting oversized guestrooms with private plunge pools, spacious outdoor private terraces, and the expansive Signature Suite, a standalone private oasis spread along the coastline. For executive retreats, the property will feature a 1,800-square-foot function pavilion and boardroom with ocean views. 

Reachable by boat, helicopter or plane through a private airstrip, Pearl Island is a virtually untouched paradise featuring an extensive private natural reserve with over half of the island undisturbed. Located in the Gulf of Panama on the Pacific Ocean, minutes from Panama City, the 3,500 acre private island is the third largest in the Archipelago of Las Perlas. Co-owned by Dolphin Capital Investors and Grupo Eleta, the island is one of approximately 250 different islands inhabited by fishing communities throughout the archipelago.

“With an abundant forest environment and stunning beaches with a premium on privacy, Pearl Island is a perfect site for the Reserve experience. Guests will enjoy an exclusive and secluded private location, with a wealth of recreational options to choose from,” said Herve Humler, president and chief operating officer, The Ritz-Carlton “Pearl Island is a destination that our discerning customers will find extremely appealing, with the coastal serenity and unspoiled natural attractions offering our guests the beauty and privacy they seek in an exclusive getaway experience,” added Humler.

Populated by an extraordinary collection of exotic natural life, Pearl Island is home to a remarkable 150-species bird sanctuary, one of the greatest in the world, including a vast population of migrating pelicans, 700 species of fish and 15 species of coral that fill the surrounding waters, in addition to 16 species of mammals, sea turtles, and whales that visit the island for a great part of the year. Through an environmental stewardship program, Pearl Island’s abundant environmental diversity and recently uncovered 6,000-year archaeological relics will remain forever protected by world-class sustainable planning and establishment of the Island Foundation, a not-for-profit organization to ensure that its natural treasures remains preserved for future generations.

“We are honored to partner with The Ritz-Carlton in bringing a premium Reserve property to the stunning untouched private island of Pearl Island. It will be the reality of a vision that was inspired by the natural beauty and historical legacy that we wanted to preserve,” said Pierre Charalambides, Founding Partner of Dolphin Capital Investors. “We are delighted to be able to offer such an exquisite place that truly pays homage to the unspoiled heritage around which it is built. We are pleased to have signed with The Ritz-Carlton as our management company of choice, a globally luxury brand leader that should establish Pearl Island as one of top luxury resort destinations in Latin America,” added Guillermo de Saint Malo Eleta, CEO of Grupo Eleta.

To ensure the island remains unspoiled, approximately 70 percent of the acreage will stay permanently undisturbed. Stringent development guidelines will result in minimal environmental impact through state-of-the-art engineering and environmental sciences, as well as sustainable practices for water, energy, waste, and transportation. The architectural integrity of the island will be maintained through a series low low-density villages and distinctive sustainable architecture showcasing a harmonious blend of location, style and finishes.

“We are thrilled to forge this partnership with Dolphin Capital Investors and Grupo Eleta, who are developing this remarkable project,” said Laurent de Kousemaeker, chief development officer, Caribbean & Latin America, The Ritz-Carlton Hotel Company, L.L.C.  “It has been years in the making and we’re so pleased to have reached an agreement to make this private sanctuary a future Reserve property,” he added.

The developers of the Reserve are also creating a collection of Ritz-Carlton Reserve branded Residences which will be available for sale during the construction phase. Designed in the same unique architectural style of the resort, each privately owned three to four bedroom Residence will offer exquisite design and a one-of-a-kind luxury experience for owners.   

Ritz-Carlton Reserve is a complete escape to the unexpected – a private, exclusive travel experience blending unique elements of the local culture, history, heritage and respect for the environment.  For the most discerning travelers seeking a personalized and luxurious escape, Reserve properties are tucked away in the most exquisite corners of the world, featuring chic, relaxed and intimate settings that weave indigenous flavors with highly responsive and individualized service.

About The Ritz-Carlton Hotel Company, L.L.C.
The Ritz-Carlton Hotel Company, L.L.C. of Chevy Chase, Md., currently operates 80 hotels in the Americas, Europe, Asia, the Middle East, Africa, and the Caribbean. More than 30 hotel and residential projects are under development around the globe. The Ritz-Carlton is the only service company to have twice earned the prestigious Malcolm Baldrige National Quality Award which recognizes outstanding customer service. For more information, or reservations, contact a travel professional, call toll free in the U.S. 1-800-241-3333, or visit the company website at www.ritzcarlton.com. The Ritz-Carlton Hotel Company, L.L.C. is a wholly owned subsidiary of Marriott International, Inc. (NYSE: MAR)

About Dolphin Capital Investors Ltd.
Dolphin (www.dolphinci.com) is a leading global investor in the residential resort sector in emerging markets and one of the largest real estate investment companies quoted on AIM of the London Stock Exchange in terms of net assets. Dolphin seeks to generate strong capital growth for its shareholders by acquiring large seafront sites of striking natural beauty in the eastern Mediterranean, Caribbean and Latin America and developing sophisticated leisure-integrated residential resorts. Since its inception in 2005, Dolphin has raised approximately US$1.3 billion of equity, has become one of the largest private seafront landowners in Greece and Cyprus and has partnered with some of the world’s most recognised architects, golf course designers and hotel operators. Dolphin’s portfolio is currently spread over approximately 63 million m2 of prime coastal developable land and comprises 14 large-scale, leisure-integrated residential resorts under development in Greece, Cyprus, Croatia, Turkey, the Dominican Republic and Panama. www.dolphinci.com (AIM: DCI)

About Grupo Eleta
Grupo Eleta was founded by Fernando Eleta A., a renowned Panamanian businessman with extensive local and international business experience. Fernando, educated in Stanford and MIT, served as Secretary of Treasury, Minister of Foreign Affairs, founding governor of the Interamerican Development Bank (IDB), diplomat and also throughout his life was an active entrepreneur and founder of several associations and many civic institutions. Grupo Eleta employs more than 1,500 individuals and its primary holdings include interests in telecommunications, energy, tourism and real estate ventures The group is headed by CEO Guillermo de Saint Malo Eleta and also has investments in banking, insurance, coffee production and export, thoroughbred racehorse breeding, and animal feed manufacturing.

Connect with verona.carter@ritzcarlton.com

09/12/2013

The Ritz-Carlton Hotel Company, L.L.C. Charts Global Expansion Plan; Adding 20 Hotels Projects Through 2016

Ritz-Carlton - Exterior ShotCHEVY CHASE, Md. – The Ritz-Carlton Hotel Company, L.L.C. has announced a major expansion and development initiative that will bring the total number of properties in its portfolio to 100 hotels and resorts around the world by 2016. Ranging from Morocco to Japan and Israel to India, this plan will expand the brand to urban capitals and emerging tourist destinations, some of which are a first for the JD Powers luxury hospitality leader.

“The robust pipeline of hotel projects indicates a continued strong demand for Ritz-Carlton products and services.  We are delighted at the company’s continued positive growth,” said Herve Humler, president and chief operations officer. “Across the globe, and especially in Asia and the Middle East, we will be the undisputed top-tier luxury hospitality brand by 2016,” Humler predicted. 

In the last 12 months, The Ritz-Carlton has opened three iconic properties, including Dorado Beach, a Ritz-Carlton Reserve in Puerto Rico, The Ritz-Carlton, Abu Dhabi a beach-front resort in the capital city of The United Arab Emirates, and the brand’s first hotel in the stunning European city of Vienna in Austria.

No fewer than six new Ritz-Carlton hotels are scheduled to open in the last quarter of this year, including two properties in China; The Ritz-Carlton, Chengdu and The Ritz-Carlton, Tianjin; The Ritz-Carlton, Aruba will add to the stunning Caribbean portfolio; and the luxury brand is slated to open in three new countries with The Ritz-Carlton, Herzliya, Israel; The Ritz-Carlton, Almaty in Kazakhstan and The Ritz-Carlton, Bangalore in India. 

The 2014 schedule follows with a record number of new openings including Kyoto, Japan; Nanjing, China; Rabat, Morocco; Cairo, Egypt; Manesar, India and Bali, Indonesia. By 2015, The Ritz-Carlton anticipates that it will open world-class luxury hotels and resorts in Cabo San Lucas; Oman, Muscat; Bali, Indonesia; Ho Chi Minh, Vietnam; Tunis, Tunisia and Haikou, China.

Residences are also slated to open in Montreal, Canada; Herzliya, Israel and Almaty, Kazakhstan. “The growth of Residences by The Ritz-Carlton has been impressive. Affluent customers are choosing these lifestyle options because of they know that their condominiums and estate homes will be managed in the same exceptional way as our hotels.” said Humler. “Whether as a second or third home, or a primary residence, it is a great testimony to the affinity our customers have for The Ritz-Carlton.”

Note on forward-looking statements: This press release contains “forward-looking statements” within the meaning of federal securities laws, including statements concerning the number of lodging properties we expect to add in the future, the locations of those properties, the year in which particular properties will open, and similar statements concerning anticipated future events and expectations that are not historical facts. We caution you that these statements are not guarantees of future performance and are subject to numerous risks and uncertainties, including those we identify below and other risk factors that we identify in Marriott International, Inc.’s most recent quarterly report on Form 10-Q. These risks include changes in market conditions; the continuation and pace of the economic recovery; supply and demand changes for hotel rooms; competitive conditions in the lodging industry; relationships with clients and property owners; and the availability of capital to finance hotel growth and refurbishment. Any of these factors could cause actual results to differ materially from the expectations we express or imply in this press release. We make these forward-looking statements as of the date of this press release, and undertake no obligation to publicly update or revise any forward-looking statement, whether as a result of new information, future events or otherwise.

About The Ritz-Carlton Hotel Company, L.L.C.
The Ritz-Carlton Hotel Company, L.L.C., of Chevy Chase, Md., currently operates 80 hotels in the Americas, Europe, Asia, the Middle East, Africa, and the Caribbean. More than 30 hotel and residential projects are under development around the globe. The Ritz-Carlton is the only service company to have twice earned the prestigious Malcolm Baldrige National Quality Award, an award that originated in 1987. Its purpose is to promote the awareness of quality excellence, recognize quality achievements of companies and publicize successful quality strategies. The Ritz-Carlton Hotel Company won the award in 1992 and 1999. For more information, or reservations, call toll free in the U.S. 1-800-241-3333, or visit the company web site at www.ritzcarlton.com. The Ritz-Carlton Hotel Company, L.L.C. is a wholly-owned subsidiary of Marriott International, Inc. (NYSE:MAR).

Connect with allison.sitch@ritzcarlton.com

 

09/11/2013

Legendary Luxury Hotel Company Takes China by Digital Storm with Launch of Chinese Website and Presence on Sina Weibo

The Ritz-Carlton President Underlines Importance of Talking to Chinese Luxury Consumers in Video

CHEVY CHASE, MD - Following a year of comprehensive research to deepen the understanding of  Chinese consumers, The Ritz-Carlton Hotel Company, L.L.C. has launched a new Chinese website http://www.ritzcarlton.cn and debuts today, a page on Sina Weibo http://e.weibo.com/ritzcarlton; the first Mandarin language social media channel for the luxury brand.

Ritz-Carlton - Sina Weibo
These major digital channel launches underline the commitment of The Ritz-Carlton to one of its largest growing markets, and a continued focus on the digital space. In the quest to further engage current and aspiring customers in China, The Ritz-Carlton will launch a Chinese mobile site by year-end, and there are plans to double the inventory of Ritz-Carlton hotels in China from eight to 16, within the next three years.

Social media has emerged as a powerful communications tool in China, and Sina Weibo as a leading micro-blogging website; one of the most popular sites in China. Over 30% of Internet users subscribe to the social media channel which was launched in August 2009, and currently has more than 500 million registered users posting 100 million messages each day. Sina Weibo allows The Ritz-Carlton to effectively customize content in-language, to be regionally and culturally relevant, and to showcase, educate and discuss luxury travel and the global world of Ritz-Carlton in the 80 destinations in which they have a presence. 

Two sets of research were conducted, each taking six months. The first study was an online pathways project to understand how affluent Chinese consumers felt about our digital presence, and that of our competitors.  The second piece of research focused on website designs, content structure, website navigation, digital assets, photographs, page layouts and social conversation.  

“To thrive in China, a brand needs to go beyond the data and immerse itself in the culture to develop relevant marketing. The research process in China not only helped us to understand the needs of a Chinese consumer in the digital space, but also the way in which they have come to know The Ritz-Carlton,” said Ed French, Chief Sales & Marketing Officer, The Ritz-Carlton. “It also helped us to make subtle changes to design that would resonate. We learned that the color blue is associated with immortality and wisdom, and so the shade of blue used was chosen for its richness and is sampled from the blue found in Chinese porcelain,” added French. “Another significant finding of the research was the high level of customer’s appreciation for The Ritz-Carlton traditions, history and heritage. There was great desire for our digital channels to reflect that tradition, while also demonstrating that we understand the online preferences in China, and that we are speaking to the audience in a way that is culturally relevant.”

Continuing his own tradition of personally interacting with the brand’s social media audience, the company’s president and C.O.O. Herve Humler recorded a personal video message for the official launch post on Sina Weibo. With sub-titles in Mandarin he shared: “Welcome to our first official Chinese social media channel where we look forward to sharing The Ritz-Carlton story with you. I personally love reading stories from our guests, and Sina Weibo is an excellent place (for you) to share them. Today, the people of China are well-travelled and appreciate luxury brands such as ours. Over the next three years as we double our presence in China, I hope to meet many of you as we come to your locations.”

Chinese tourists now represent a rapidly expanding demographic. A population that now has the funds and the freedom to explore the world on their own. Chinese consumers have changed tastes and habits and the world of luxury has become more of a lifestyle than a one-off occasion. The next wave of luxury consumption in China shows a migration towards heritage and underlying quality; both of which The Ritz-Carlton is renowned for.

*According to estimates of the China Outbound Tourism Research Institute, China is slated to become the world’s largest outbound tourist market, with a projected 90 million people expected to be traveling overseas by the year’s end. In addition, Chinese tourists have surpassed Americans and Germans in terms of expenditures, spending a record-breaking US $102 billion last year.

**According to the Bain & Company’s 2012 Luxury Goods Worldwide Market Study, global luxury sales were estimated to reach US $278 billion in 2012, up by 10% year-on-year, of which, luxury goods sales in China were projected to reach almost US $20 billion in 2012. Bain & Company expected a 7% luxury consumption growth in China in 2012. Acceleration of Chinese consumers buying luxury products overseas is a trend to watch. It is estimated that overseas consumption of luxury goods accounted for around 60% of the total Chinese luxury spending in 2012.

About The Ritz-Carlton Hotel Company, L.L.C.
The Ritz-Carlton Hotel Company, L.L.C., of Chevy Chase, Md., currently operates 80 hotels in the Americas, Europe, Asia, the Middle East, Africa, and the Caribbean. More than 30 hotel and residential projects are under development around the globe. The Ritz-Carlton is the only service company to have twice earned the prestigious Malcolm Baldrige National Quality Award, an award that originated in 1987. Its purpose is to promote the awareness of quality excellence, recognize quality achievements of companies and publicize successful quality strategies. The Ritz-Carlton Hotel Company won the award in 1992 and 1999. For more information, or reservations, contact a travel professional, call toll free in the U.S. 1-800-241-3333, or visit the company web site at www.ritzcarlton.com. The Ritz-Carlton Hotel Company, L.L.C. is a wholly-owned subsidiary of Marriott International, Inc. (NYSE:MAR).

Connect with allison.sitch@ritzcarlton.com

09/04/2013

Edward French Named Chief Sales and Marketing Officer of The Ritz-Carlton Hotel Company, L.L.C.

Ritz-Carlton - Ed FrenchBrand forges ahead with intense focus on Digital, Mobile and CRM

CHEVY CHASE, MD – Edward French has been named as the Chief Sales and Marketing Officer, The Ritz-Carlton Hotel Company, L.L.C. As a member of the Corporate Operating Committee, he will oversee the strategic positioning of one of the world’s most iconic and powerful luxury hotel brands.

In his role, French will serve as the strategic business partner to the President and Global Chief Operating Officer of The Ritz-Carlton Hotel Company, and play a critical leadership role for the Marketing, Global Sales and Revenue Management discipline. With oversight of Sales, Marketing, Revenue Management, eCommerce, CRM, Public Relations and Social Media, he is responsible for driving top-line revenue for The Ritz-Carlton brand, ensuring the strategic priorities of the discipline are aligned and designed to yield profitable sales, increased market share, and expanded competitive advantage.

As French moves into his Ritz-Carlton role, there will continue to be increased focus on making meaningful connections and deepening the levels of engagement with guests through digital, CRM and mobile platforms. “The digital evolution that we see is shifting the marketing landscape dramatically,” said French. “The Ritz-Carlton hotels and resorts are truly beloved by consumers who have many wonderful memories of personal experiences. I am delighted at the opportunity to take a truly iconic luxury brand and continue to bring it to life in a multitude of ways with those who connect with us.”

Prior to his current role, French was Senior Vice President, Marketing Platforms, which included overseeing the operations, marketing and strategic direction of the award winning loyalty programs, Marriott Rewards and The Ritz-Carlton Rewards. This included guiding the hotel reward programs’ communications, customer service, partnership development, database, and member acquisition efforts.  Additionally, French led total customer relationship management, marketing systems and segmentation, incentive and gift card marketing for the company, as well as the internal creative agency.

French joined Marriott from American Airlines, where he led the Advantage program, the world’s largest customer loyalty program.  In that role, he was responsible for direct operations, marketing and customer service for the airline’s frequent flier program.  Ed started his career at American Airlines in 1992 as an analyst in revenue management. Previously, he worked for Chase Manhattan Bank.

About The Ritz-Carlton Hotel Company, L.L.C.
The Ritz-Carlton Hotel Company, L.L.C., of Chevy Chase, Md., currently operates 80 hotels in the Americas, Europe, Asia, the Middle East, Africa, and the Caribbean. More than 30 hotel and residential projects are under development around the globe. The Ritz-Carlton is the only service company to have twice earned the prestigious Malcolm Baldrige National Quality Award, an award that originated in 1987. Its purpose is to promote the awareness of quality excellence, recognize quality achievements of companies and publicize successful quality strategies. The Ritz-Carlton Hotel Company won the award in 1992 and 1999. For more information, or reservations, call toll free in the U.S. 1-800-241-3333, or visit the company web site at www.ritzcarlton.com. The Ritz-Carlton Hotel Company, L.L.C. is a wholly-owned subsidiary of Marriott International, Inc. (NYSE:MAR).

Connect with allison.sitch@ritzcarlton.com


 

08/05/2013

The Ritz-Carlton Hotel Company, L.L.C. Takes Renowned Luxury Hospitality to Israel

The Ritz-Carlton, HerzliyaLONDON – The Ritz-Carlton Hotel Company, L.L.C., the leader in luxury hospitality, has confirmed their first hotel in Israel will officially open its doors in late 2013. The Ritz-Carlton, Herzliya is located in the exclusive residential seafront town north of Tel Aviv, and will be the first global luxury branded hotel in the country.

“We are delighted to be opening this exceptional seafront property at a time of historic growth in incoming tourism to Israel. Global travellers will now have the opportunity to enjoy The Ritz-Carlton award- winning service and experience here as we establish the definitive luxury experience in Israel” said Herve Humler, president and chief operations officer, The Ritz-Carlton. “The Ritz-Carlton will bring its legendary service standards to Israel and offer the global affluent traveller a destination for both leisure and business in Herzliya,” he added.

Tel Aviv is a vibrant Mediterranean city with historic cultural sights, Bauhaus architecture, a dynamic café and restaurant culture. As the home of the growing technology sector, Herzliya is also a frequent destination for business travellers the world over.

Located on the Marina overlooking the Mediterranean, the hotel and was designed by a collection of internationally recognized architects and designers. Rani Ziss Architects Ltd. designed the 12-storey property and New York-based interior design firm Studio Gaia created the interiors with Israeli studio Gad Halperin producing the lobby and restaurant concepts. The 197 room property includes 82 suites all with stunning sea views and balconies.  As the first urban resort in Israel, the property offers a unique beach front experience with leisure amenities including a roof-top swimming pool with sweeping panoramic views of the beach. The Ritz-Carlton Spa and Fitness Centre both have Mediterranean views and outdoor relaxation terraces, while sailing, surfing and other water sports are within a short stroll of the property.

Renowned Chef Yonathon Roshfeld will create his first kosher dining experience at the Herbet Samuel restaurant within The Ritz-Carlton by using local, seasonal local produce complemented by kosher lsraeli and international wines. A panoramic rooftop bar will offer sweeping views overlooking of the coastline.

Facilities for business travellers at the property include 4,500 square feet of meeting space with views of the Marina for both business and social events and a Business Centre.

About The Ritz-Carlton Hotel Company, LLC

The Ritz-Carlton Hotel Company, L.L.C., of Chevy Chase, Md., currently operates 80 hotels in the Americas, Europe, Asia, the Middle East, Africa, and the Caribbean. More than 30 hotel and residential projects are under development around the globe. The Ritz-Carlton is the only service company to have twice earned the prestigious Malcolm Baldrige National Quality Award, an award that originated in 1987. Its purpose is to promote the awareness of quality excellence, recognize quality achievements of companies and publicize successful quality strategies. The Ritz-Carlton Hotel Company won the award in 1992 and 1999. For more information, or reservations, contact a travel professional, call toll free in the UK 0800 234 000, or visit the company web site at www.ritzcarlton.com. The Ritz-Carlton Hotel Company, L.L.C. is a wholly-owned subsidiary of Marriott International, Inc. (NYSE:MAR).

Connect with rosemary.trigg@ritzcarlton.com

 

08/01/2013

Succeed Through Service Challenge Announces 2013 Winners

Ritz Carlton LogoInspiring submissions awarded US $1,000 to 10 partner schools.

Chevy Chase, Md. – Engage. Inspire. Contribute. These three principles continue to guide the Succeed Through Service global youth engagement program created by The Ritz-Carlton Hotel Company, L.L.C. as part of its Community Footprints social responsibility commitment.

All 80 hotels, as well as The Ritz-Carlton residences and destination clubs, are engaged in Succeed Through Service and partner with local schools and youth organizations, many of which work closely with children facing economic, social or personal challenges. The program focuses on helping young people to flourish through life-skills training, career exploration, and community service- learning projects to introduce them to civic responsibility. Over the past four years The Ritz-Carlton has supported over 12,000 young students around the world. 

“Our Succeed Through Service Student Challenge provides an outstanding platform to mobilize our students worldwide to help address issues in their own community.” says Hervé Humler, president and chief operations officer, The Ritz-Carlton Hotel Company, LLC. “As the name suggests, Succeed Through Service is all about helping young people thrive and inspiring them do their best.”

The annual community projects bring together the students at partner schools with Ritz-Carlton Ladies and Gentlemen to create student-led service-learning projects supporting hunger relief, child well-being and environmental responsibility. Upon completion, the students are invited to enter the Student Challenge, share their Community Footprints project and the impact it made on their community. This year, to recognize the most inspiring projects, ten student groups, five from the Americas and five from Asia Pacific, Europe and the Middle East regions, were selected to receive a US $1,000 grant to support their education.

In Wolfsburg, Germany, the students at Heinrich-Nordhoff Comprehensive School worked with the Ladies and Gentlemen at their partner hotel, The Ritz-Carlton, Wolfsburg, to clean and help protect the ecosystem at a local vivarium. One student reflected on her class’s work by saying, “I now understand why we have to take care of our earth and each other. The project has changed a lot for me and my thinking.” The school is using the award to update the school library by purchasing new books, facilitate educational trips and provide funds to their partner school in Tanzania.

The students at Queens Satellite High School for Opportunity worked with their Succeed Through Service partner, The Ritz-Carlton New York, Central Park to develop a mentoring and tutoring program at the South Jamaica Queens Public Library. The aim was to create a safe, helpful environment where young students from the area could come after school for homework help. One of the Queen’s Satellite students shared, “My experience working at the library has been great because I was able to help elementary and kindergarten students…These kids have a future and it feels good to be doing my part.” The school will use the funds to cover the transportation costs for their students to visit prospective City and State University of New York colleges as well as assist with offsetting their college application fees.

Along with the additional eight winners of the Succeed Through Service Student Challenge, these inspiring community projects are a global showcase of youthful achievement.

Full list of winning schools/organizations:
Al Noor International School (The Ritz-Carlton, Bahrain)
Beijing Hospitality Institute (The Ritz-Carlton, Beijing & The Ritz-Carlton, Beijing Financial Street)
Heinrich Nordhoff School (The Ritz-Carlton, Wolfsburg)
Kenmore Middle School (The Ritz-Carlton, Pentagon City)
KIPP Academy (The Ritz-Carlton, New Orleans)
Kissimmee Middle School (The Ritz-Carlton, Orlando Grande Lakes)
Queens Satellite School (The Ritz-Carlton New York, Central Park)
Rashid bin Al Nazar School (Al Bustan Palace, A Ritz-Carlton Hotel, Oman)
Roosevelt High School (The Ritz-Carlton, Los Angeles)
Yi Fu Vocational and Polytechnic School (The Portman Ritz-Carlton, Shanghai)

About The Ritz-Carlton Hotel Company, L.L.C.
The Ritz-Carlton Hotel Company, L.L.C. of Chevy Chase, Md., currently operates 80 hotels in the Americas, Europe, Asia, the Middle East, Africa, and the Caribbean. More than 30 hotel and residential projects are under development around the globe. The Ritz-Carlton is the only service company to have twice earned the prestigious Malcolm Baldrige National Quality Award which recognizes outstanding customer service. For more information, or reservations, contact a travel professional, call toll free in the U.S. 1-800-241-3333, or visit the company website at www.ritzcarlton.com. The Ritz-Carlton Hotel Company, L.L.C. is a wholly owned subsidiary of Marriott International, Inc. (NYSE: MAR) 

Connect with sue.stephenson@ritzcarlton.com.

07/25/2013

The Ritz-Carlton Hotel Company, L.L.C. Tops J.D. Power and Associates Hotel Guest Satisfaction Study for Luxury Hotel Brands for Fourth Consecutive Year

Ritz-Carlton - JD Power 2013Chevy Chase, Md. – The Ritz-Carlton Hotel Company, L.L.C. has once again ranked highest in the luxury brand segment, for an impressive fourth year in a row by J.D. Power and Associates in their 2013 North America Guest Satisfaction Index Study.

“We could not be prouder of our ladies and gentlemen all over the world for their commitment to excellence every single day,” Said Herve Humler, President and Chief Operations Officer for The Ritz-Carlton. “The results speak for themselves. At a time when hotel guest satisfaction scores have increased to a seven year high, The Ritz-Carlton plays a commanding role. It is an honor to be recognized by J.D. Power and Associates in their 2013 Hotel Guest Satisfaction Index Study with such outstanding results, leading our competitors in the luxury set, consecutively for the past four years. To achieve the highest ranking in Customer Satisfaction is a commitment of our service promise; to exceed our guest’s needs and expectations,” Humler continued.

With 80 hotels and resorts in their world-wide portfolio and six more opening this year, The Ritz-Carlton recently announced plans to add new destinations ranging from Morocco to Japan and Israel to India.  This will bring the number of award-winning properties to over 100 by the year 2016.

The Ritz-Carlton Hotel Company achieved an increased score in 2013, resulting in the renowned lifestyle brand leading every category – both within the luxury segment and through the entire study. The 2013 North America Hotel Guest Satisfaction Index Study is based on responses gathered between July 2012 and May 2013 from more than 68,700 guests from Canada and the United States who stayed in a hotel in North America between June 2012 and May 2013.

Now in its 17th year, the study measures overall hotel guest satisfaction across seven hotel segments including luxury, upper upscale, upscale, mid-scale full service, mid-scale limited service, economy budget and extended stay. Seven key measures are examined within each segment to determine overall satisfaction, reservations, check-in / check-out, guest room, food and beverage, hotel services, hotel facilities and costs/fees.

About J.D. Power
J.D. Power is a global marketing information services company providing performance improvement, social media and customer satisfaction insights and solutions. The company’s quality and satisfaction measurements are based on responses from millions of consumers annually. Headquartered in Westlake Village, Calif., J.D. Power has offices in North/South America, Europe and Asia Pacific. For more information on car reviews and ratings, car insurance, health insurance, cell phone ratings, and more, please visit JDPower.com. J.D. Power is a business unit of McGraw Hill Financial.

About The Ritz-Carlton Hotel Company, L.L.C.
The Ritz-Carlton Hotel Company, L.L.C. of Chevy Chase, Md., currently operates 80 hotels in the Americas, Europe, Asia, the Middle East, Africa, and the Caribbean. More than 30 hotel and residential projects are under development around the globe. The Ritz-Carlton is the only service company to have twice earned the prestigious Malcolm Baldrige National Quality Award which recognizes outstanding customer service. For more information, or reservations, call toll free in the U.S. 1-800-241-3333, or visit the company website at www.ritzcarlton.com. The Ritz-Carlton Hotel Company, L.L.C. is a wholly owned subsidiary of Marriott International, Inc. (NYSE: MAR)

Connect with allison.sitch@ritzcarlton.com