Marriott International Inc., is expanding Mobile Requests, the industry-leading two-way chat feature on its Mobile app to five additional brands – JW Marriott Hotels & Resorts, Autograph Collection, Renaissance Hotels and Marriott Executive Apartments. Originally launched at select Marriott Hotels, Mobile Requests is also now available at Marriott Hotels across the globe and is being rolled-out at Courtyard and Residence Inn properties in Europe, the Middle East, Latin America and Asia.
Mobile Requests is offered exclusively to the nearly 54 million members of the company’s award-winning loyalty program Marriott Rewards, enabling them to chat in real time directly with hotel staff to answer questions, or request services and amenities starting 72 hours before their arrival, and throughout their stay. Guests can choose to text in five languages: English, Spanish, Chinese, French and German.
“We know nearly a quarter of our guests ask a question or make a request to hotel staff during their stay,” said George Corbin, Senior Vice President of Digital at Marriott International. “With Mobile Requests, guests can communicate immediately with their hotel right from their smartphones wherever they are before, during and after their stay, making the Marriott Mobile app experience for next generation travelers seamless, intuitive and fulfilling.”
Marriott International was the first global hotel company to offer a two-way chat option with on-property staff when it launched at 46 Marriott Hotels in May 2015. Guests with an upcoming reservation can use Mobile Requests to instantly communicate with staff hotel in two ways: they may choose from a drop-down menu of most requested services and amenities, such as extra towels, bath amenities, or valet parking or begin a two-way chat with hotel staff using the “Anything Else” option. Guests have made thousands of requests since Mobile Requests was launched, and guest surveys show it has contributed to a rise in overall satisfaction.
The Mobile Requests roll out is another step Marriott International is taking in leading digital innovation, following offerings such as mobile check-in, check-out and room ready alerts. Additionally, Marriott is piloting a series of new mobile services including Mobile Key – allowing guests to use their mobile phone as a room key – at select hotels with plans to expand to additional hotels. Marriott Rewards members who download the Marriott Mobile app will continue to benefit from these regular updates that further enhance the hotel stay experience.
Guests can download the new Marriott Mobile app for free from the Apple iTunes Store, Google Play and at http://mobileapp.marriott.com. Guests can easily enroll in Marriott Rewards for free at http://www.marriott.com/rewards/rewards-program.mi.
Luxury + Lifestyle Brands
About Marriott International Luxury + Lifestyle Brands Marriott International’s luxury and lifestyle brand portfolio includes The Ritz-Carlton Hotel Company, EDITION Hotels, BVLGARI Hotels & Resorts, JW Marriott Hotels & Resorts, Autograph Collection, Renaissance Hotels, AC Hotels and Moxy Hotels – totaling over 550 properties worldwide. By the end of 2016, the portfolio is expected to grow to 650 hotels with new locations in Geneva, Switzerland; Paris, France; Guadalajara, Mexico; Panama City, Panama; Rio de Janeiro, Brazil; Santiago, Chile; Santa Fe, Argentina, and Sanya, China. Marriott’s Luxury and Lifestyle portfolio also accounts for approximately 28 percent of Marriott’s system-wide development pipeline. Future plans call for more than 250 additional luxury and lifestyle hotel projects over the next several years.
About Marriott International, Inc.
Marriott International, Inc. (NASDAQ: MAR) is the world’s largest hotel company based in Bethesda, Maryland, USA, with more than 6,000 properties in 122 countries and territories. Marriott operates and franchises hotels and licenses vacation ownership resorts. The company’s 30 leading brands include: Bulgari®, The Ritz-Carlton® and The Ritz-Carlton Reserve®, St. Regis®, W®, EDITION®, JW Marriott®, The Luxury Collection®, Marriott Hotels®, Westin®, Le Méridien®, Renaissance® Hotels, Sheraton®, Delta Hotels by MarriottSM, Marriott Executive Apartments®, Marriott Vacation Club®, Autograph Collection® Hotels, Tribute Portfolio™, Design Hotels™, Gaylord Hotels®, Courtyard®, Four Points® by Sheraton, SpringHill Suites®, Fairfield Inn & Suites®, Residence Inn®, TownePlace Suites®, AC Hotels by Marriott®, Aloft®, Element®, Moxy® Hotels, and Protea Hotels by Marriott®. The company also operates award-winning loyalty programs: Marriott Rewards®, which includes The Ritz-Carlton Rewards®, and Starwood Preferred Guest®. For more information, please visit our website at www.marriott.com, and for the latest company news, visit www.marriottnewscenter.com and @MarriottIntl.