Leading Brands Earn First Place Rankings in Luxury and Upscale Segments Respectively
Marriott International proudly announces that The Ritz-Carlton was once again named the top luxury brand and AC Hotels by Marriott was named the top upscale brand for guest satisfaction in the J.D. Power 2021 North America Hotel Guest Satisfaction Index Study. The two brands each earned #1 rankings in their respective categories, moving up in overall points and rankings since 2020.
In the luxury segment, The Ritz-Carlton has remarkably achieved first place for six out of the last seven years, earning a total of 890 points in 2021. Within the same category, JW Marriott was awarded the second-highest ranking with a total of 887 points.
For the upscale segment, AC Hotels – a lifestyle brand introduced to the U.S. in 2015 from Spain, achieved the #1 ranking with a total of 871 points, noted for its leading guest satisfaction and top scores in guest rooms and hotel facilities.
The North America Hotel Guest Satisfaction Index (NAGSI) Study, now in its 25th year, analyzes guest responses to more than 150 questions regarding hotel stay experiences and benchmarks the performance of 104 brands across six market segments. This year’s study is based on responses from 32,963 hotel guests for stays between May 2020 and May 2021. J.D. Power is a global leader in consumer insights, advisory services and data and analytics, and has delivered incisive industry intelligence on customer interactions with brands and products for more than 50 years.
About The Ritz-Carlton Hotel Company, L.L.C.
The Ritz-Carlton Hotel Company, L.L.C., headquartered in Bethesda, MD, part of Marriott International, Inc., currently operates more than 100 hotels in 32 countries and territories. For more information or reservations, visit The Ritz-Carlton website at www.ritzcarlton.com. For the latest updates, visit news.marriott.com and to join the live conversation, use #RCMemories and follow along on Facebook, Twitter, and Instagram. The Ritz-Carlton Hotel Company, L.L.C. is a wholly owned subsidiary of Marriott International, Inc. (NASDAQ:MAR). The Ritz-Carlton is proud to participate in Marriott Bonvoy, the global travel program from Marriott International. The program offers members an extraordinary portfolio of global brands, exclusive experiences on Marriott Bonvoy Moments and unparalleled benefits including complimentary nights and Elite status recognition. To enroll or to learn more, please visit MarriottBonvoy.marriott.com.
About AC Hotels by Marriott®
AC Hotels includes over 180 hotels in more than 25 countries and territories. At AC Hotels, every moment has been designed, refined, crafted, and considered to create a seamless guest experience. Each AC Hotel features purposefully designed signature spaces that strike the perfect balance of form and function. Most notably, the AC Lounge® invites guests and locals alike to collaborate during the day, or to enjoy signature cocktails and tapas in the evening. The AC Kitchen offers a European-inspired breakfast each morning. All AC guest rooms and public spaces evoke a particular sophistication, featuring sleek furnishings, curated artwork, and intuitive technology. The brand is dedicated to the details that matter most to guests during their travels with a mission to deliver The Perfectly Precise Hotel™ experience. For more information, visit www.ac-hotels.com and follow along on Facebook, Twitter, and Instagram. AC Hotels is proud to participate in Marriott Bonvoy, the global travel program from Marriott International. The program offers members an extraordinary portfolio of global brands, exclusive experiences on Marriott Bonvoy Moments, and unparalleled benefits including free nights and Elite status recognition. To enroll for free or for more information about the program, visit MarriottBonvoy.com.
About Marriott International
Marriott International, Inc. (NASDAQ: MAR) is based in Bethesda, Maryland, USA, and encompasses a portfolio of more than 7,600 properties under 30 leading brands spanning 133 countries and territories. Marriott operates and franchises hotels and licenses vacation ownership resorts all around the world. The company offers Marriott Bonvoy™, its highly-awarded travel program. For more information, please visit our website at www.marriott.com, and for the latest company news, visit www.marriottnewscenter.com. In addition, connect with us on Facebook and @MarriottIntl on Twitter and Instagram.